Hotel berhampiran University of Washington: Building 29, Seattle

The manager has been extremely helpful with straightening out a mistake on my account. There was a mistake on my account and he has gone above and beyond to help fix it. I would recommend this Hotel to anyone staying in the area. I very much appreciate the Hotel for their help.

Our power was out due to a snow storm and our disabled daughter was at home sick. We quickly looked for a hotel ~10 minutes from our house that was reasonably priced and booked your hotel. The plan was for my husband and daughter to spend the afternoon there so she could be comfortable and I could take several important client calls without distractions. We called to ask for an early check-in, explaining the situation, practically begging to be allowed in early (even to a community space such as a business center or gym) and were flatly refused. My husband forgot the CC when he went to check-in and because it was my card (that we use to get miles) I had to go down to check-in. The man (pretty sure his name was Zach) at the front desk was very inhospitable. He asked, clearly suspicious, me if I was getting the room for other people, I said “No, my husband booked the room with my card”. He then proceeded to tell me that if there was heavy foot traffic to our room that we would be kicked out without refund. I remained calm and said “I realized this location might see some unsavory things but that we were just a family who hasn’t had power for 14 hours”. He continued in a condescending tone, “I’m just telling you our policy. And your room was already flagged as suspicious because it was booked for two people and now I find out it’s a family”. I started to explain that it was only ever supposed to be two people, my husband and daughter for the afternoon but this man did not care and I did not need to justify why I was spending $120 on a hotel room. The hotel clearly had many vacant rooms (the blinds were open and the rooms dark) which only further frustrated us as they clearly could have accommodated an early check-in. My husband and daughter spent a total of 20 minutes in the room. Long enough for her to have a snack and change her diaper. He collected their things and I went back to check out—I did not want my husband or daughter anywhere near that man with his “guilty until proven innocent” attitude. I would rather have our daughter at our cold (but safe) house than have her spend another minute at your hotel. The ugly way we were treated and Zach’s implied accusations made my sick to my stomach. If that is how you treat us (white, upper middle class) I can only imagine how poorly you treat people with less privilege. It’s appalling, as if no one could possibly be at your hotel for a legitimate purpose because of its location. That is not what this community needs. Thankfully, our power came back on right at bedtime. We will never give our money to any of your locations ever again.

Just finished a one night staycation at the Woodmark Hotel. What a delight. Beautiful location on Lake Washington. We were greeted with glasses of bubbly, and they even accommodated slightly early check-in. Serene, luxurious lobby with lake views. Our room also had a lake view (no balcony, too cold in Nov). Incredibly comfortable beds, and so peaceful. They had firepits down below, and a nice boat dock area to stroll around. We ate at Le Grand Bistro in the complex, which was excellent. Also enjoyed the Starbucks and Carillon Kitchen (host at the Como Italian, however, was quite rude when we walked in carrying our coffees, snapped ”no outside food”). Got a spectacular sunset. Free snacks pantry at night wearing hotel bathrobes was fun! In warmer weather there are free bikes and kayaks. There is a mini fridge, but no free breakfast. The Carillon bells do ring every half and hour, but not overnight. :-) You also pay $23 for parking and a $25 resort fee, but that's the price for luxury, I suppose.

It's hard to rate a motel like this. If I rate it alongside the upscale motels in Seattle with all kinds of amenities, I'd give this motel one star. If I rated it as a motel that cuts all the fat off a luxury stay and just offers you the least amenities for the lowest price, I would give this motel 5 stars. The staff was very friendly and accommodating to our needs. The room was clean, the bathroom was fine. There was no breakfast, but there was coffee in your room, and in the lobby, and that's it.

Always a pleasant stay in this hotel. I’ve stayed there twice (one time with my husband and the other time alone) and each time they are very accommodating. The hotel is very big, and the hot tub was open during winter. I liked how the staff let me check in a few hours early with upgrading my room for only $10. The hotel does have an old style, which may put off some people but it doesn’t bother me.

The room we were assigned was in rough shape. The TV wasn't working, there was no shower curtain in the bathroom, and the mattress was old & uncomfortable. On top of all that, we could not connect to the internet and were told that the hotel's router would have to be reset, which in the time we had to check on it never occurred as far as I could tell.

Hotel offers 24 hour airport shuttle service which is handy. Room is quiet and there are complimentary breakfast and drink station which is thoughtful.

Prefect location, easy to fine. Staff was nice and courteous. Room was clean and well taken care of. Also comes with free breakfast, which is a plus! Definitely will stay here again.

We arrived very late and my partner was feeling quite sick. We asked them to change our room for one with two beds and they did so and we’re very sympathetic. I had to ask for an extra blanket and the night shift woman went to the laundry room immediately to get one. I know that others have had problems with this hotel but my experience, thanks to one night-shift clerk, was excellent.