Pengguna Tetamu
7 Julai 2024
We stayed at this hotel on 15 june. It shouldn’t be so difficult,complicated to have a breakfast in a 5 star hotel.On morning, the lady at the reception gave us a short briefing about how we were going to have our breakfast.She showed us a small table on which there were kinds of fruit in the breakfast room but nothing else to eat.I asked her egg,bread,cheese etc. “take a seat,my colleague will help you”she answered. we sat and waited for a colleague to come us.Nobody came.Then,I called the waiter standing there and said him that we wanted to eat cheese,egg,jam etc.He gestured that he didn’t understand me and pointed to the menu on the table.I had a look at the menu but understood nothing(I am not stupid,we are travelling all over the world).I repeated my order in english but he gestured again and said that he doesn’t know english. Breakfast room was right across the reception,3 meters, and the lady at the reception was aware of what was going on and that we were in a trouble but she ignored.I went to the reception to ask her to help us but she told me to wait without allowing me to say even a word.She was chatting by laughing with a man who was neither checking in nor checking out.10 minutes later she came to us,”what is the matter” she asked. “We are still waiting for the breakfast but your colleague doesn’t know english.I couldn’t tell him even a word of cheese.” I said.She said something to the waiter in spanish and went right back to the reception.That’s all. We decided to leave the hotel for breakfast outside to avoid getting more angry and also make check out for not to come back. We took our luggages from the room,went to the reception and gave back our keys.She asked nothing to us(why are you leaving?you haven’t had your breakfast yet! etc.)Moreover while all this was happening we were the only customers she had to care of. By the way when I looked at the breakfast table we left a few minutes ago I have seen only a cheese sandwich on the table. No matter how many stars it has, there is no use of staying in somewhere you can’t have even a breakfast.
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