Juana Montserrat
10 Mac 2025
Very nice room; close to Disney; but the times for the breakfast and to take you to Disney are not family friendly 7-9 am and that is all. We never had breakfast or toke the suttle. I even cancelled the suttle one night at 3am because I saw we could not make it, and they still woke us up, at 8.45 even if I answer the message asking if it was cancelled, saying it was definitely cancelled. They are very unflexible with the schedule even if they do not have any other guest...they should also keep an eye on the cleaning every day, because the floors are white and they look dirty very easy. They let you wash clothes, and tried to help but I think they need some training about normal requests than guest can make like late check out for example, after 4 days 2 rooms, it should not be a big deal to leave some room to the guest without making it like and amazing exception. I have been 2 months in China and all the hotels let you stay for free for a few hours even without a question, at the end they let us have one extra hour but after a long back and forward that was not necessary.
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