Shanghai Bund Riverside Treasury Hotel

Made a long distance call to the counter staff 2-3 weeks in advanced that we will arrive at 12mn and requested to stay at the same level - counter staff happily promised and informed that my booking number for both rooms are being taken down. On the checked in day itself, the counter staff apologised that this was not taken down and no indication was being made. In addition to that, there was only one staff for night shift when there was a few people queuing for checked in and this delayed our room checked in process - the whole checked in process took about an hour! After the whole delayed process, we booked a non-smoking room but the room was filled with smoke! The cleaners did not even bother to 1) air the room since we only checked in at 12mn, 2) there is an air filter in the room and it was not switched on as well to get rid of the smoke smell, 3) spray some air fresheners to get rid of the smoke. Are our human lungs being treated as an air filter to help the hotel to filter the smoke? The shower room does not have a designated place to hang clean or dirtied clothes for changing. Knot in the shower room door is so small and with the suction of the rubber in between the door, it made it hard to open after shower. The room is spacious and comes with a window to the walkway?! Cleaners did a good job in making the bed on a daily basis, some replenish the toilet papers and some don’t - we need to request for it when it’s about to run out. One major big problem - there is no designated carpark / drop off and/or pick up place for a vehicle to drop off or pick up the passengers. Our drivers have to park in between the zebra crossings. Else some of our drivers will need to drop us off illegally making us panicking getting up and off our rides.

NICE HOTEL, NICE ENVIRONMENT AND FRIENDLY RECEPTIONIST. SO IN LOVE WITH THE ROOM DESIGN

Great hotel very clean and good location with raffles city mall opposite and near metro. Plus point they have laifen hairdryers! Cons: staff here do not speak English but google translate works. Xiao cao ,xiaoshen good