Hilton Shanghai Hongqiao

The guest relations staff called in advance to inquire about my needs etc., which made my check-in process very smooth, the response was very timely during my stay, and the staff who checked me in was very professional. Hotel decoration is very atmosphere, the staff service is careful. Breakfast is in the form of buffet, the room is clean and hygienic, the environment is well located, and the facilities are complete. Annaamanda in Guest Relations was very attentive and helped me with a lot of questions. 5 star standard ~

The whole thing is good, the rooms are clean and tidy, the room service is very convenient, the shower room is good, the dry and wet separation is done, and the facilities are all right. Catering is also very good, a lot of choices, both Chinese and Western, service attitude is good, more timely response to demand. The location is also very good, easy to travel. The staff Anna is very careful. Five-star praise ~

Disappointing. We had to change rooms twice due to mould and the musty smell of mould or old smoke in the rooms. Around the A/C units in multiple rooms that we checked (when checking the replacement options) had mould around, and in the vicinity of the A/C vent. It was clear the vents had not been cleaned for a long time. On some floors when you came out the lift the whole floor smelt of a stale mould, or old smoke. The rooms with a mould problem should not be used. The staff were good at moving us to a better room but it took multiple attempts. The hotel itself is somewhat tired looking in places. The offer when we booked was Children stay for free. However when we checked in we were expected to pay for a bed for our daughter and purchase a 3rd additional breakfast. So this offer is basically useless, beware.