Courtyard by Marriott Shanghai Central

Courtyard by Marriott Shanghai Central Reviews

Courtyard by Marriott Shanghai Central

No. 338 Hengfeng Road, Jing'an District, Shanghai, 200070, ChinaView Hotel Details
Courtyard by Marriott Shanghai Central
Courtyard by Marriott Shanghai CentralCourtyard by Marriott Shanghai CentralCourtyard by Marriott Shanghai Central
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Courtyard by Marriott Shanghai Central Guest Reviews

4.5/5
Good
1069 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(1069)
Positive reviews(1009)
Reviews with photos/video(144)
Easy to get around(144)
Delicious breakfast(79)
Large rooms(54)
Perfect for business trips(48)
Close to metro(45)
Friendly front desk staff(24)
TV was average(12)
Has rooms for families(10)
Negative reviews(60)
Dannitts
Deluxe Double Room
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 19, 2024
It really was good place to stay and easier for didi to find the hotels and really convenient. Would love to stay at this hotel again
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
SJong
Deluxe Double Room
Stayed in Nov 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Dec 9, 2024
5 mins walk to hanzhong road metro that is line 1. convenient to travel around and there's eateries all around the hotel. Not a new hotel but well maintained.
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
Amandatxy
Premier Deluxe Room (2 beds)
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Hotel room were big and spacious. Connecting rooms for us when travelling with old folks
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Oct 15, 2024
A little bit dissatisfied because at 5pm our room wasn’t ready and they’ve offered us to wait 2 hours more. We couldn’t wait so hotel gave us room without city view and with 1 bed instead of 2. Location is also not in the city center but near subway. For other moments everything was excellent: rooms are big and clean, breakfast is amazing - you can find anything you want.
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable and found our room was comfortable and breakfast were good.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
Guest User
Deluxe Room (2 beds)
Stayed in Feb 2025
Family
6 review
4.7/5
Amazing
Posted on Mar 9, 2025
Very good hotel in a great location for train station, metro and loads of restaurants. Unfortunately we found the beds to be very old and uncomfortable, and the room was too hot. However we would stay again but we would try a different room.
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
Anonymous User
Deluxe Double Room
Stayed in Feb 2025
Couples
6 review
5.0/5
Outstanding
Posted on Mar 6, 2025
Everything is good except two points which I would like to raise: Couldn't find any nightgown from the wardrobe. Morning Housekeeping was cleaning the room next door. Cleaning noises were audible and I was woken up from my sleep.
Bern.G
Deluxe Double Room
Stayed in Jan 2025
Couples
3 review
3.0/5
Posted on Feb 4, 2025
We as a couple did not like this hotel! Hotel is quite dated and the room design is inconvenient meaning the fire sprinkler is added as a last min installation, the shower on off knob is also very difficult to twist ( u need to use force), the placement of toilet door and shower screen door is also weird, the entire "go green" concept by courtyard marriot is also crazy n doesn't make sense.... house keeping did not make up our room at all, tooth brush / toothpaste and tissues are all given upon check in???? i mean come on Marriot.... we r paying customers and we need to collect all this upon check in???? Don't use this lack of service under the pretext of Go Green!!! ur not exactly a cheap hotel to stay in u know??? The only thing we like is the free mineral water.... and thats it....
Response from Property: Dear Guest,Thank you for taking the time to share your thoughts regarding your stay experience with us. We appreciate you bringing it to our attention. We will share your message appropriately within our management. We very much appreciate your time and feedback. Sincerely,General ManagerCourtyard by Marriott Shanghai Central
Guest User
Premier Deluxe Room (2 beds)
Stayed in Jun 2024
Couples
13 review
4.5/5
Great
Posted on Jul 7, 2024
Location is great, the hotel is a little bit old but clean. The stuff is nice, professional and friendly. But the swimming pool is so small, and it’s not possible to swim in there. The kids have the swimming classes and the guests have no chance to swim. Before the parking was for free for the guests, and now we have to pay for every night.
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
MohamedHany
Deluxe Room (2 beds)
Stayed in Jun 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Jul 7, 2024
I had a wonderful experience during my stay. The hotel is elegantly furnished with a modern and luxurious touch. The facilities are excellent, enhancing the comfort and convenience of my visit. Although I didn't get to try the food, the overall experience was impressive enough that I'll definitely be returning.
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
RachaelWorldwide
Premier Deluxe Queen Room
Stayed in Nov 2024
Travel with friends
10 review
3.0/5
Posted on Jan 11, 2025
The hotel was pretty and in a location that is surrounded by nice restaurants. However, the beds were dusty and the windows do not open.
Response from Property: Dear Guest,Thank you for taking the time to share your thoughts regarding your stay experience with us. We appreciate you bringing it to our attention. We will share your message appropriately within our management. We very much appreciate your time and feedback. Sincerely,General ManagerCourtyard by Marriott Shanghai Central
flow like water
Deluxe Double Room
Stayed in May 2024
Solo travelers
39 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Booked by accident - Ctrip wouldn’t refund . So I had to go . Great staff . Great amenities. Fitness and pool facilities were nice . Breakfast was good. . Staff again was friendly . Tv wasn’t large but it’s all good . 7 min walk to 上海站 (Shanghai Railway) .
6/9
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
Samie 陈思绵
Deluxe Room (2 beds)
Stayed in Nov 2024
Family
4 review
4.7/5
Amazing
Posted on Dec 30, 2024
We arrived just past noon and was grateful for the early check in. The check in reception guy was very helpful with my questions. And, our subsequent encounters with other staff was great except for one. We are very grateful with the hotel staff who even shared their local mobile number with us so we could order takeout via Dianping. Tourists with no local China number wouldnt be able to order takeout otherwise. Do note this was truly out of that staff's goodwill (we didnt get his name!) and not the expected standard as we didnt get any help on the 3rd day when we desperately needed to order take out again. But all in all, a great hotel to stay in and location wise, easy access to Shanghai Railway station for trips out to Suzhou etc.
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable and found our room was comfortable, service and location were good.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
Rick Gainsmith
Deluxe Room (2 beds)
Stayed in Jan 2025
Business travelers
2 review
3.2/5
Posted on Feb 19, 2025
The hotel is on the older side now, it needs a renovation and some new furniture.
Hanna
Deluxe Room (2 beds)
Stayed in Nov 2024
Family
6 review
4.2/5
Very Good
Posted on Jan 16, 2025
Selected this hotel due to its low price. Quite skeptical at first as the price is really good compared to other hotels in Shanghai, but I am really glad we went for it. The hotel is located a little further away maybe a 15 minute car ride from the main attractions area but there are still plenty of eateries and cafes nearby. A little bummed there is no self service laundry room, but thankfully this is our last stop for the trip. Did not use any other hotel amenities or breakfast so no comments on that. Overall a budget friendly, decent and clean hotel. Highly recommended.
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central
Yang Meng Tan
Deluxe Double Room
Stayed in Nov 2024
Business travelers
11 review
4.7/5
Amazing
Posted on Feb 14, 2025
Great hotel and location near walking distance to train station. Good breakfast choice of foods.
Response from Property: Dear Guest,Thank you for taking the time to complete our stay review. We are delighted that your stay with the Courtyard by Marriott Shanghai Central was enjoyable and found our location and breakfast were good.Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.Sincerely,General ManagerCourtyard by Marriott Shanghai Central