Hotel berhampiran LANCOME, Shanghai

It’s indeed an urban resort hotel but it’s only on design. Hospitality from the staffs should be further improved. The issue is the reception just offered me to upgrade the rooms with some costs while I’m the first time customer which unable to know if the hotel match with the expectation of worthiness. This small action of upsell makes me a little bit disappointing. At around 5pm, the staff came in to clean up and make the room neat but I just checked in at 4pm. The staff ring the bell 3 times in 5 seconds and tried to enter the room while I was sleeping. I was quite shock and made a constructive feedback to the reception. No follow up from there onwards and no one provides any explanation later. The hotel has a superb strategic location. It’s walkable to the Jing’an Temple and subway station, adjacent to good commercial area of Jing’an Kerry Center which has many international F&B brands like Shake Shack, Blue Bottle, Piebird. The commercial area also has some modern Chinese bistro like GUI Bistro, Cucurucu which offered great hot cooked food (not sweet dish like local Shanghainese taste). The room is spacious, good view of the city, comfortable mattress and have good sound proof.

Nice staff and very helpful and friendly! Great location near many local restaurants and nearby the Jing A Temple subway. Very convenient! I would stay there next time too!

Value for money. In an excellent location, it's good for young people who visit Shanghai for partying or for other travelers who need a bed to sleep at night. But don't have great expectations and also not recommended for couples. It is better if you travel alone since there are not even closets to store your clothes.

HOTEL HAD NO HEATING WORKING! Stayed here few times already, nice interior, big bathtub, good service. But this time big minus was that ac heating didn’t worked tho i changed one room but in second one was bad too, Shanghai is very cold in winter so hotel “must have” is good heating .. suggested them to change it for some newer heating system, and i hope they’ll fix it asap.

Chanchan (灿灿）and Xiaoxiao (小小) are my heroes!!!!! Not only was the hotel a nice place with a convenient location, but I left the hotel thinking my things had been stolen. I approached them telling them I could no longer find my laptop and my raincoat, and they very professionally dealt with me and sent several people to look at the room (and also let me leave). When I told them I would have no option but to call the police, they were very agreeable and they also allowed me to look at the cameras. Whereafter we could see in the video that I had placed them in a strange corner of the room, where they still remained (thank God). Could not recommend a better service than the kindness and patience that this hotel (and these two ladies) showed me.

My stay at the hotel was amazing. The hotel staff and their service was good as well. The hotel management even extended my check-out time due to my flight delay. All the beautiful places of shanghai (East Nanjing Road , The Bund etc. ) are easily accessible from the hotel. Me and my family really enjoyed our stay and i would definitely recommend others to book this hotel.

The location here is very good, less than 10 mins walk to West Nanjing Road metro. Over there for lots of shops and eateries too. The only let down is the property. The master room bathroom drainage is very bad. When you shower in that room, the water will come out from the outside sink hole (took a photo to show the bathroom) which then means the floor becomes very very wet. Also the inside sink hole doesn't flow well and very slow. Secondly, the property smells like drainage/sewage especially when you come back after a whole day outside. When you turn on the aircon it ok, but if you don't you can smell it. Otherwise, location is good, service was very smooth and easy for check in, and easy to communicate with the management, just a let down in the property.

The hotel is tugged in a quiet and beautiful street in SH, somewhere we have truly felt relaxed and recharged. One of the staff contacted us before we arrived to get the ETA. When we actually arrived, she saw us with a big suitcase and showed us another room that might suite us better. All the rooms were decorated differently, so they could really suit different needs from customers. We are impressed by the quality of the mattress, pillows, everything in the room really, and the breakfast!! The food is so delicately made and displayed. They asked my son if he would like some noodles as he was overwhelmed by the food and didn't know what to take at first. The noodles arrived so well-made and flavoursome, my son just loved it! We just felt like we were really well looked after. We would definitely return to the same hotel if we stay in SH again.

Bilik itu sangat bagus dan perkhidmatannya sangat baik. Lokasinya juga sangat selesa. Kanak-kanak sangat menyukainya. Harganya juga sangat cantik. Kawan-kawan yang memerlukan boleh order terus tanpa perlu fikir.. Baru masak dan belum sempat nak bersihkan.

Bvlgari Unable to travel over the festive season, I decided to treat myself to a few days in a local hotel. What other choice was there, other than the Bvlgari? Prior to my arrival I received a call from the hotel. They confirmed my arrival time, made dinner reservations for me, added me to WeChat and offered me any other help that I required. Upon arrival I was greeted by Eva. She checked me in and immediately offered me a late check out time of 14:00. This was extended further on the final day to 16:00. Fantastic! More time to relax by the pool and in the sauna. Having checked me in, Eva gave me a tour of the property. The Bvlgari is stunning!From the stylish restoration of the Chamber of Commerce building to the sleek, modern interior of the main building. The Bvlgari is located in an excellent position by Suzhou Creek. It offers dazzling views of Lujiazui , the Huangpu River and the rear of The Bund. Perhaps one of the best views in the city. Of course, the room was magnificent. Huge TV, super comfortable bed, walk-in wardrobe and a wide selection of drinks and snacks, most of which were complimentary. I especially thought the pillow mist was a nice touch. In addition to the welcome snacks, Eva brought me a desert from their little cabin outside. A delicious Italian, vanilla donut- like desert. Good job I didn’t have lunch that day. I dined at both the Italian and Chinese restaurants. Both of which offer amazing food. The Italian presents simplistic fare with the emphasis on fresh ingredients. The vegetable broth and specialty bread is to die for. The Chinese restaurant offers high quality Cantonese food and an alternative wine selection to that in the main building. The sommelier suggested a great wine pairing for the meal and also provided a complimentary glass of champagne and a coffee liqueur before escorting back to the hotel. Le Mer products are used in the spa! Yes, this is fantastic. My therapist, Daisy, had me in the state of being between consciousness and unconsciousness many times during the course of my treatment. Just what I was looking for. The staff at the Bvlgari are excellent. Young, professional and obviously well trained, evident through their subject knowledge and warm hearted service. All the staff consistently addressed me by name and ensured that my stay was perfect. Whilst at the bar, one of the girls presumed I was asking for the bill, when actually I was asking for another drink. I left to visit the WC and returned to find a note apologizing for her misunderstanding of English accompanying a complimentary desert with my drink. That was amazing! Thank you, Elsker. It’s often the small things that make a difference. Whilst walking to my room one of the room attendants was vacuuming the carpet. She abruptly stopped and waited for me to pass. Whilst at the pool, I headed towards the jacuzzi. Some of the staff appeared to be fixing or checking something, but they swiftly disappeared as I emerged. Upon checkout, Eva was waiting for me with a gift bag containing chocolates. This was in addition to the luggage tags and toiletries that were gifted by the turn down service the previous night. Eva called me a car to take me home. Whilst I waited she filled my gift bag with sweets from the huge jars of confectionery in the lobby. As the doorman approached to let me know my car had arrived, he also presented a small gift of Bvlgari toiletry products. What an amazing experience.! Truly remarkable. I will definitely return and I’ll be adding locations in Paris, London, Bali and Milan to my list of places to visit. Thank you to the entire Bvlgari team. From those excellent customer facing members of staff to those who are behind the scenes and make things run so well. You all do a fantastic job and I wish you all the greatest success on the future. If you get a chance, visit the Bvlgari.