Ulasan The Ritz-Carlton Shenzhen

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Tempat terbaik yang anda boleh tinggal di Shenzhen. Bilik-bilik bersih, dan mempunyai semua utiliti yang anda perlukan, terima kasih semua barangan, terutamanya Encik Spencer, dialu-alukan dan profesional dan mereka tahu apa yang tetamu inginkan :)

Berseronok dengan Ritz Carlton di Shenzhen. Meja penyambut tetamu menaik taraf kami dan sangat sopan dan penyayang. Secara keseluruhan semua perkhidmatan adalah sangat baik. Saya melakukan beberapa cucian dengan tangan dan yang mengejutkan saya kakitangan pembersihan memerhatikan bahawa saya telah mencuci pakaian saya dan meninggalkan mesej (dilampirkan dalam foto) untuk memberitahu saya dia meninggalkan saya sebotol cecair pencuci. Ini adalah sedikit perhatian terhadap perincian yang menjadikan penginapan saya sangat bagus. Bilik yang besar dan lokasi yang baik… penginapan yang sangat baik Terima kasih

Lokasi hotel baik berhampiran dengan MTR. Bilik pemandangan taman boleh melihat kolam renang dan pusat membeli-belah berhampiran. Kami mempunyai bufet sarapan pagi dan makan malam di hotel dengan pelbagai jenis makanan dan rasanya yang lazat, ingin menyampaikan pujian saya kepada pasukan restoran terutamanya Ella atas layanan baik mereka.

Terdapat bau yang teruk di dalam bilik Prosedur untuk menggunakan kemudahan adalah rumit.

Terdapat bunyi yang berterusan di dalam bilik, sekali setiap beberapa minit, sangat bising, seperti bunyi kereta api atau kereta bawah tanah yang lalu lalang. Bunyi membuka dan menutup pintu di bilik bertentangan juga sangat bising. Hampir tidak ada tidur yang nyenyak. Tilam ada kemek yang ketara dekat kepala katil. Apabila saya mendaftar masuk, hanya ada seorang di meja depan Setelah menunggu lama, pelayan kedua datang, tetapi dia tidak biasa dengan perniagaan saya mengendalikan dua pesanan dan tidak dapat menyelesaikannya. Saya meminta secawan air limau panas untuk sarapan pagi dan diberi penyedut minuman yang tersangkut di dalamnya.

Ini bukan kali pertama saya menginap di Ritz, tetapi ini kali pertama saya melihat sikap perkhidmatan anda yang menyampah! Pertama sekali, lelaki di meja depan, saya tidak tahu sama ada dia lelaki atau perempuan, bukan? Sekali lagi, apabila bilik saya terbuka, tolong jangan ganggu saya, dan mereka mengetuk pintu dengan panik untuk mendesak saya mendaftar keluar! Adakah anda kekurangan bayaran bilik separuh hari ini? Saya pergi. . Malas nak cakap lebih-lebih, layanan memang menyampah. . .

Situated at the CBD of SZ, The Ritz Carlton provided us with a remarkable memory for our celebration for anniversary & happy birthday. Special thanks go to professional staff including Annie Fu, Erick Lu, Kylie, Molly, Mark, Jimmy, Mandy, Fiona, ... etc,,who took care of our stay. The cheerful day started from the “birthday cakes rain” in WeChat from Annie😄 Facilitated by her, the room was upgraded to a spacious room with interior celebration decoration as well as the stunning view of the CBD. The room setting was comfortable and the services at the club lounge on 26/F was excellent! We love the bathtub with LED TV by the window. Through the relaxing but cool staycation, we enjoyed 5 meals at the Club lounge on and a buffet breakfast on 2/F. We got great time too at the pool, sauna, & gym room, and surprisingly got a tasting cocktail at the lobby at 6-7pm. Erick was also another one key person of our amazing customer experience 😊 He is decent, humble, presentable, and friendly. The overall customer experience / journey of this stay was fab! It would be great if the hotel put more effort on general dining food taste & hygiene standard (especially the buffet restaurant Flavorz on 2/F), as well as upgrading the architecture maintainence (especially the lobby lounge ONYX on 1/F and partially in the room) which is generally ageing. Could also consider if replacing the traditional toilets as the advanced auto e-toilets in the washroom of the room. We like the staff services most and would definitely revisit again!

This is the first time I stayed with Ritz Carlton and I believed that Ritz Carlton will be my ONLY CHOICE for my all coming trips. Their service is excellent ! Their service is full of care and loves!!!! First, I got extra bottles of water in my room from "MIKE" from Ritz Carlton under this extreme hot weather , with writing a notes to me which is reserved for my son and husband and wish me enjoying already shown their care to my family! Secondly, when I called the hotline to get additional pillows, I am surprised and really impressed being asked what kind of pillows I want and bring to me in very short time. Thirdly, I ask for help since I feel the freezer is not cold enough, their helper bring me a full size freezer to my room!!!! How impressed to me ! And I also can buy ice-cream into my room which make me feel like home!!!!! I hope I can have the same arrangement next time...haha... Last but not least, I HIGHLY RECOMMENDED all my friends and families chose Ritz Carlton being the FIRST CHOICE!!!! Thanks Ritz Carlton Shenzhen Team!!!! I will be back again soon!!!!

Great service and excellent food especially from the lounge. Reasonable price and good location. Special mention Mr Aaron Fan for his service!

I am writing to express my heartfelt gratitude for the exceptional hospitality I received during my recent stay at Ritz. The entire experience was truly outstanding, and I am particularly moved by the warmth and sincerity shown by your staff, especially Kylie at the lounge. From the moment I arrived, I was impressed by the attention to detail and the genuine care extended by your team. Kylie went above and beyond to ensure my comfort and satisfaction. Her courteous demeanor and proactive approach were evident in every interaction. She especially made my birthday memorable with a thoughtful card and a lovely gift, which added a personal touch that I deeply appreciated. Moreover, I am grateful for Kylie's assistance in retrieving my leftover belongings. Her prompt and efficient service demonstrated a remarkable commitment to guest satisfaction, further enhancing my experience at your hotel. The lounge itself provided a relaxing and luxurious environment, perfectly complementing the overall ambiance of The Ritz-Carlton, Shenzhen. The quality of service, combined with the exquisite facilities, made my stay truly unforgettable. I would like to extend my sincere thanks to Kylie and the entire team for making my visit so special.

This's one of the best experience I've ever had with Ritz-Carlton. Great location, excellent services and nice decor. The executive Lounge is young and vibrant; in contrast, the atmosphere is tranquil and enjoyable. Thanks to the impeccable service of Eric and Eva, we enjoyed one of the best holidays in years. The selection of wine is slightly disappointing, but the food is quite nice. I highly recommend the Eggs Benedict from Flavorz.

Great place to stay, staff are so friendly and helpful from the moment we arrived and checked in, and everyone in the lounge are nice and kind also.

A wonderful hotel which I come again since last Saturday. The location is excellent S it is just next to the MTR station. The facilities including swimming pool and gym are very great. The services provided are really perfect especially their staff, Mr Spenser. Will come shortly again.