Hotel berhampiran पदम पैलेस, Shimla

The staff was incredibly friendly and attentive. Especially the Restaurant Manager Mr. Bhandari and his team including Karun. They went out of their way to ensure our stay was perfect. From the moment we arrived, we felt welcomed and cared for. The team here truly knows how to make guests feel special. The room was upgraded , Himachali food was served to taste the delicacy of Hills. Extremely beautiful possible.

So we were woken up by the loud noises from our neighbour’s room at 3:30 AM. We called the front desk twice to complain about the noise. They called us back saying the security had taken care of the situation. However, because it was still noisy my husband had to get up and go to the next door room himself. When my husband got there the drunk neighbour got violent and shoved my husband. There were no security personnel there, only a waiter who in stead of making the drunk guy quiet was just clearing up after him. My husband had to walk up to the front desk in the middle of the night and the staff there instead of taking control of the situation asked us if we would like to be moved. Next day as we were checking out the manager came to speak to us and offered us a hundred “sincere” apologies. When we asked what had they done about the drunk neighbour they said they will address the situation later. When we asked him if they had moved the neighbour to another room he said no he was in the original room (translation: they let him finish his party and rest it out). They even assured us they would take action against the neighbour and would let us know but we haven’t heard a word from the hotel. I’m guessing all the action they have taken is offer a “sincere” apology to the neighbour about our complains. They haven’t even had the courtesy to reply to my husband’s review posted earlier which we know they’ve read because the good reviews posted after us have. As I stated to them as well the drunk loud neighbour was not their fault; how the hotel handled the situation and the humiliation it caused us certainly is

After scouring almost 10 properties in Shimla, I finally chose this hotel and trust me, my choice was right. Stayed for 3 nights and everything was well. Pro - 1- Location is few steps above shimla high Court parking. 2-Located at the beginning of Mall Road, you can start exploring Mall Road from here. 3- Restaurant staff is very co-operative. 4- Other nearby restaurant also available on walkable distance. 5- Front desk can arrange car to explore nearby attractions. 6 - Heater is available in all rooms. 7- View was awesome from room 603. 8 - 24hours hot water. Cons - 1 - Restaurant food cost is little higher than usual. 2 - Service is little slow but manageable. 3- Need few white LED ceiling lights as sometime warm white creats loneliness. But overall superb experience and Mr Suresh is very supportive. Thank you all.

It was an unforgettable luxury experience at Shimla British resort. From the moment I stepped into the hotel the service was exceptional. The staffs genuine care for gas set a new standard of hospitality. It was one of the best properties in Shimla to enjoy the nature. I loved the room and its balcony views with green view all around. It gives you peace and serenity allowing you to snap some moments to rest and rejuvenate. I look forward to visit soon and being delight again.

We had the pleasure of staying at The Oberoi Cecil and were impressed by the exceptional service. The hotel's luxurious accommodations, stunning views, and exquisite cuisine all contributed to a memorable experience. We were particularly grateful for the attentive service from Manan , raghav and other team members which made our stay even more enjoyable. We look forward to our next visit.