Hotel dengan Khidmat Ambil/Hantar di Salvador

The Fasano is located next to the Pelourinho, the UNESCO World Heritage Site. This means you can walk to the main sights easily. Old building, nicely renovated, now in modern style. Rooms tend to be on the small side, but are nice and have all you need. Nice rooftop pool with small bar, great views. Breakfast is very good, good choice and good quality. Lunch is ok, but nothing special. Most staff members are very friendly, they try their best to accommodate your needs. Yes there are some hiccups in the service, things got forgotten etc, but as they are very friendly you can live with it. Probably one of the better Fasanos, compared to others, here the staff pay more attention to details and are more client focused. I can recommend this hotel for a nice stay in Salvador, probably the best option in town. I would like to thank Janine, Maria and all other staff members who did their best to make my stay a very nice one.

Pros: * spacious clean room * good breakfast opening at 6:30am sharp (doors are locked before then), with lactose-free milk and gluten-free options * okay pool area (no greenery though) Cons: * the A/C was weak, but after running it for one day the room was sufficiently cool (you do need a card in the slot during that day...) * no ”Do not disturb” sign to hang onto the doorknob * the desk in the room was small and very annoying for laptop work (round, glass) * the chairs in the room were not comfortable at all * out of all the staff, only one front desk person spoke English * no laundry facilities * no business room * old slow elevator * window didn't insulate from the street noise that well, but I used 33 dB NRR earplugs to block the noise that came through; there are also many rooms that don't face the street * the front gate didn't open automatically with my key; had to wait for staff to open it; other times it was left open

No momento da Reserva não me atentei ao fato que o quarto selecionado estava sem café da manhã incluso, visto que estava pesquisando em vários lugares ao mesmo tempo, e na pressa não revisei. Ao chegar no hotel e somente após pagar minha estadia, fui informado que teria que pagar o adicional do café da manhã (70/casal/dia). Na hora pesquisei no APP e vi que uma reserva para o mesmo período estava custando exatamente o mesmo preço que eu havia pago, mas com café da manhã incluso e perguntei ao funcionário se poderia cancelar a reserva e faze-la novamente no app para pegar o café incluso, mas isso me foi negado por um motivo muito ridículo e que eu teria que resolver com a plataforma Booking (no meio de um fds onde nada se resolve). No dia seguinte questionei outro funcionário que deu uma justificativa mais sem nexo ainda e que eu poderia perder meu dinheiro e ter que pagar por toda a reserva. Resumindo, não me ofereceram uma solução razoável para o caso, não se prontificaram a colocar um gerente ou alguém para analisar o caso, a plataforma Booking tbm não me deu resposta até hoje e eu acabei tomando café numa padaria próxima ao hotel durante 3 das 4 diárias que estivemos aí. Eu não estava pedindo nada além do que a aplicação do preço que vi no app com café para o mesmo período pois se tivéssemos que incluir 70/dia no orçamento, teríamos outras opções de hotel. O que salvou nossa experiencia nessas ferias foi que havíamos planejado ficar em duas estadias diferentes e a segunda foi ótima.

Arrived very tired, staff helpful and very well trained....nothing is too much trouble, rooms excellent with housemaids cleaning and replacing everything when necessary. Only grumble from me is that Braskfast would be better if there were trays available...

The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu

Tudo perfeito. Nota 9,5. Pra ser nota 10 precisa ter um blackout melhor nos quartos pois a varanda fica super clara ao nascer do sol. Tivemos apenas um problema com a fechadura, pois o cartão falhou pra abrir umas 3 vezes e tivemos que voltar à Portaria.

O hotel é antigo. Elevador com capacidade para apenas 4 pessoas por vez. O café da manhã com apenas 2 tipos de fruta e durante os dois dias faltaram talheres, xicaras e acabou o café... ficamos aguardando repor. O recepcionista do turno da noite é muitíssimo educado e deu muitas dicas.

My stay at this low budget hotel wasn't pleasant at al. The rooms are nice enough for what you pay for. The room I was given was at the top floor and for whatever reason the lift does not go all the way up there, so I had to get off one flooer before mine then carry two large suitcases up 2 flights of stairs. Annoying but not the worst part of my stat. In my room there was a power switch in my room and hummed the whole night and made it difficult to sleep. That is very unusual in my opinion. The breakfast was absolutely vile. I don't mind a simple breakfast but a disgusting one? The coffee was diabolical and they kept running out of things all the time and it would take ages for the staff to replenish the items. The absolute worst part of how unfriendly and unhelpful all but one of the receptionists were. A young man that the morning shift has a very arrogant attitude and could. The girls were less obnoxious but equally unhelpful and seemingly apathetic. The only staff member that was trained to be courteous and helpful was a really nice guy that I can't remember the name that worked the night shift. One thing to be aware of is that they don't have a storage room to keep luggage in case you have a late flight and need to go somewhere else to kill time until your flight. I left my luggage at reception and they just left it there which made me very nervous as Salvador is an extremely dangerous city. I would not recommend this hotel to any one.

This hotel is truly a gem! I LOVED our stay here and the staff were amazing. Isabella at the rooftop bar is the absolute sweetest hardworking and makes fantastic juices. We loved hanging out at the rooftop it’s truly beautiful! The cleaning service was flexible and the bed was heaven-sent.