Hotel dengan Khidmat Ambil/Hantar di Chetumal

Excellent service! Everyone from the front door to the janitors were extremely nice and helpful, definitely would come back & recommend. Facilities are renewed and you can clearly tell. A couple streets walking to the beautiful shore, where all the bars, restaurants and shops are. Beautiful city!

Center of town. Easy access. Staff very courteous. Rooms and service excellent.

We had a two day stop over in Chetumal and luckily picked this spot. The lush enormous property, the beautiful pool, large lovely rooms with private balconies plus the most helpful, welcoming staff made this a wonderful respite. The hotel is just reopening after having to close during the pandemic so is not back to full service yet e.g. continental breakfast (included) but no restaurant or bar services yet. It is about a ten minute Taxi from downtown Chetumal and about 25 into Bacalar where we spent a lovely day. We brought take out back to the hotel where they kindly set an outdoor table for us and heated the food. Then the manager Adrian drove us to the airport. I can’t say enough about this hotel and only hope it can build itself back as it certainly deserves to.

We only stayed two nights, and unfortunately there was a rainy cold front which prevented me from using the pool. It is so lovely, that made me sad. At least there is a very large palapa sitting area with a bar and restaurant so we didn’t have to stay in our room the whole time. It is a nice size small resort, and easy to get around with paths through the lush jungle. The rooms are lovely, large thatched roof porch with a hammock and furnishings. Unfortunately again, the roof had some holes and leaked and it was all wet so I didn’t use it, including the hammock. The room was large, bedding very comfortable with fluffy pillows and very soft bedding! The sheets smelled nice and clean! There are nice handmade wooden shutters on the doors and interesting sliding screens that covered the widows so it was and dark for sleeping. Our first night we had turn down service with a treat. I. The morning a basket of coffee was left on the porch with some sweet breads. But the rules said no food or drink was allowed in the room! Lol The meals were very good. Usually All Inclusive serves buffets but we got to choose from daily specials and were served our meals. I liked that! Now for my problem- which was resolved. I just think it should not have occurred in the first place. This was a splurge for us, almost $300/night. When we were brought to our room it smelled musty. It should have been refreshed before they brought us. I should have mentioned it immediately but we had a long day driving in the rain and wanted to get in the room. I couldn’t sleep that night from the smell that increased as time went on. Since it was chilly we closed up the room. We should have used the AC to help but it was cold already! Besides the musty smell ( which could have been perpetuated from the rain, the bathroom had a terrible sewage smell! We were offered to move our room, which would have been a pain, so we allowed them to treat it. They poured bleach in the floor drain and it helped. Then we were afraid to shower and wash away the bleach. One thing they should mention at check-in, is that you can leave a tip for the employees at the end of your stay. We left some cash as we went but it is more convenient to leave a lump sum to be distributed amongst all the staff. I asked about the tipping policy but was not told that was an option. Overall, I think it is too expensive for what you get. We have stayed at luxury haciendas for less, and expected more here. If you can get a coupon or belong to the RCI it is worth a visit.

The first impression upon arriving to this hotel is its architecture, curved lines in harmony with functionality. No doubt the Italian architect did a good job designing this hotel, the central location of the big swimming pool, the modern international art pieces and the roof details are paramount. Staff, as Jesus, was very friendly and always responded to our inquiries. Our stay of 10 days was very comfortable. The location is about 100 yards to the beach that had floating barriers for seaweed that affects beaches of Costa Maya. Nearby you will find many great restaurants, taxi stop right on hotel entrance, bus station about 200 yards away. The only downside possibly are the stairs if you are on the last floor (staff will handle your luggage), slightly slow WiFi (a problem in all Mahahual). We were lucky on our last day for they had announced electrical blackout in the city but we were not affected.