Hotel Chetumal dengan Spa

We had a two day stop over in Chetumal and luckily picked this spot. The lush enormous property, the beautiful pool, large lovely rooms with private balconies plus the most helpful, welcoming staff made this a wonderful respite. The hotel is just reopening after having to close during the pandemic so is not back to full service yet e.g. continental breakfast (included) but no restaurant or bar services yet. It is about a ten minute Taxi from downtown Chetumal and about 25 into Bacalar where we spent a lovely day. We brought take out back to the hotel where they kindly set an outdoor table for us and heated the food. Then the manager Adrian drove us to the airport. I can’t say enough about this hotel and only hope it can build itself back as it certainly deserves to.

We visited on May 2022. We got there early, room wasn't ready. Went to the restaurant to get some food. Both food and service were very good. As soon as we finished we were informed the room was ready so we headed there to unpack and unwind. The room was big and cozy. The outdoor shower was a nice touch. The hotel has no swimming pool as it has waterfront to one of the most beautiful Lagoons in the planet. It's just breathtaking. Couldn't stop looking at it. All these different shades of blue, turquoise and green. We called our server to order drinks, he offered us a bottle of Mezcal for our entire stay, mixers included. We would mark the bottle by the end of each day and they would store it. By far the best deal. Hotel was on the pricey range but also was worth every penny. The service was excellent and the premises were beautiful. The crowd was very hipster and eclectic. Very few Mexicans (mostly couples) and then groups of American tourists, from hippies living in Tulum to movie/tv actors from LA and groups of friends from NY. It is worth noting there was no kids in the Hotel, not sure if they're allowed but there weren't any. Kayaks and paddle boards were included and free for Hotel guests. That was a nice gesture. Some other resorts just usually try to charge for anything everything. Our stay was nearly perfect. Only part we didn't appreciate much was the restrictions on regular sunscreen ”to protect the environment” so they would only allow Organic/natural brands, which resulted in a painful sunburn. I would definitely go back.

We only stayed two nights, and unfortunately there was a rainy cold front which prevented me from using the pool. It is so lovely, that made me sad. At least there is a very large palapa sitting area with a bar and restaurant so we didn’t have to stay in our room the whole time. It is a nice size small resort, and easy to get around with paths through the lush jungle. The rooms are lovely, large thatched roof porch with a hammock and furnishings. Unfortunately again, the roof had some holes and leaked and it was all wet so I didn’t use it, including the hammock. The room was large, bedding very comfortable with fluffy pillows and very soft bedding! The sheets smelled nice and clean! There are nice handmade wooden shutters on the doors and interesting sliding screens that covered the widows so it was and dark for sleeping. Our first night we had turn down service with a treat. I. The morning a basket of coffee was left on the porch with some sweet breads. But the rules said no food or drink was allowed in the room! Lol The meals were very good. Usually All Inclusive serves buffets but we got to choose from daily specials and were served our meals. I liked that! Now for my problem- which was resolved. I just think it should not have occurred in the first place. This was a splurge for us, almost $300/night. When we were brought to our room it smelled musty. It should have been refreshed before they brought us. I should have mentioned it immediately but we had a long day driving in the rain and wanted to get in the room. I couldn’t sleep that night from the smell that increased as time went on. Since it was chilly we closed up the room. We should have used the AC to help but it was cold already! Besides the musty smell ( which could have been perpetuated from the rain, the bathroom had a terrible sewage smell! We were offered to move our room, which would have been a pain, so we allowed them to treat it. They poured bleach in the floor drain and it helped. Then we were afraid to shower and wash away the bleach. One thing they should mention at check-in, is that you can leave a tip for the employees at the end of your stay. We left some cash as we went but it is more convenient to leave a lump sum to be distributed amongst all the staff. I asked about the tipping policy but was not told that was an option. Overall, I think it is too expensive for what you get. We have stayed at luxury haciendas for less, and expected more here. If you can get a coupon or belong to the RCI it is worth a visit.