Hotel berhampiran Robean Angkor tour, Siem Reap

Раньше 14:00 не заселяют (это не претензия, это факт, который может пригодиться другим гостям, которые будут планировать свою поездку). Я ожидала номер с 10:30 до 14:00. Вещи можно оставить в холле, предлагают провести время у бассейна, что приятно, угощают приветственным напитком, персонал внимателен и заботлив. После 10ти часового переезда из Тая было большое желание принять горячий душ. Заселившись в номер обнаружила, что вся сантехника сломана. На ресепшене менять комнату отказались - пришел мастер, все починил за 30 минут. Спросила у него, а где горячая вода? 20 минут ждали пока кто-нибудь придет объяснит ее отсутствие. Оказалось в этом номере нет горячей воды! Предложили другой номер до завтра, а завтра заселят в основной.. Во временном номере с горячей водой было на 5+++. Кресло очень грязное, в разводах, с чьими-то волосами. На следующий день предложили переехать в семейный номер на 1 этаже, горячая вода временно пропадала, мебель была чистой. Ни в одной из комнат не было халатов, тапочки встретились в 1м номере. Кому важно - тв и телефоны не работают. Завтраки представлены небольшим шведским столом + готовят яйца по желанию и суп на ваш выбор. (Кхмерская кухня). Для меня было всё вкусно, считаю это неплохим знакомством с местной кухней. Персонал максимально доброжелателен, холл очень красивый, бассейн приятный, а вот состояние комнат все портит.

Booked this hotel only for two nights 6-8 Jan. My past experience during my earlier travels in some cases was bad in the sense the hotel description and photographs were not factual. I reached the Angkor land Urban Botuque on 6 Jan afternoon to check in. First look at the Hotel building told me I have made the right choice. The most happening place in Siem Reap the Pub Street was about a km away. The hotel surrounding were very clean with a wide road in front and a big parking space in front. As soon as I entered the huge lobby with teak wood interiors I was greeted by the the hotel staff team. Check in took just a couple of minutes. Meanwhile the Manager of the hotel Mr. Eng Sona came and met me too which was a nice feeling. He said he is giving me a very good room on the fourth floor and if I did not mind he would shift me to a still better room the very next day which was then occupied. The room was very big and very comfortable. Had all the amenities. The next day the Manager showed me the other room on the third floor. I agreed to shift. This room too was large, the bathroom had a bath tub and in addition a separate glass bath enclosure too. It had a balcony too overlooking the swimming pool. The pool was excellent. Breakfast menu was also very good. The hotel arranged my tours too. Tuk Tuk and the motorcycle buggy called the Remork was always available just outside the hotel.. After this most wonderful experience in the first two days I extended my stay further for the remaining days too from 8- 11 Jan 24. The Manager Mr.Sona met me regularly to enquire if I was comfortable and whether I needed anything. His team of young boys and girls too were very responsive and greeted the guests everytime. I did not find any flaw or anything to complain about during my entire stay. I had the the most memorable experience in Angkor Land Urban Boutique thanks to Mr. Sona the Manager and his team.

Stepping into Shinta Mani Angkor after an early flight felt like a warm hug. Our room, ready ahead of time, was a cozy corner of comfort with a little balcony overlooking the serene pool – a perfect spot for morning coffee. The staff here have hospitality down to an art. A shoutout to the beef skewers at Baitong – so good we ordered them twice! General Manager Ewan's friendly table visits added a lovely personal touch to our meals. Our temple tour was a highlight – comfortable, informative, and punctuated with cold water and refreshing towels. Though our visit was Pchum Ben holiday so most of the shops were close, we had enjoyable time by the river, around the old town and lively Pub Street. In short, our stay was a delightful blend of comfort and genuine warmth. Shinta Mani Angkor is a memory we'll cherish.

I had stayed at Siem Reap province for 4nights with good location (La Maravilla). The hotel grounds was well maintained and feature with a nice pool view. Rooms are well appointed with everything you need for my stayed, Staff super friendly with good service.

The kindness about staff is great. And also the place is close to the center like night market and ankhor wat. This hostel gave me a roommate. I made a friend in this hostel and went around siemreap. It is also valuable experience for me to give me a chance

Viroth’s is a great hotel to stay in. The hotel provided one way pick up from the airport using one of their vintage Rolls Royce / Mercedes car. The hotel staff were very friendly and allowed us to check in earlier. There was always full attention to us during breakfast or when we need to leave the hotel, eg. help to arrange transportation and keep our room key. When we need to leave the hotel before 5am for the Angkor wat sunrise tour, the hotel prepared packed breakfast for us to eat on the way. Viroth’s is clean and within 10-15 min walking distance from the old market where you can buy a lot of souvenirs to bring home :)

이용하진 않았지만 식사, 바, 풀장이 있었고, 관리도 잘 되는것 같아 보였습니다. 직원분들은 친절하시고 영어에 능숙한 분이 계셔서 소통에도 문제가 없었습니다. 8인 도미토리를 사용하였는데, 위치에 따라서 덥긴합니다. 그 외에 샤워실 두 개, 화장실 두 개, 각 침**다 커텐, 개인 조명 등 만족스러웠습니다.

Warning! Awful experience! We left early without a full refund due to the room being unfit for purpose! Main issue: THE RATS. On our first night in the family room we got woken at 3am to the sound of rats running around the walls and ceiling making a lot of noise, scurrying around and gnawing. It was VILE. It lasted all through the night so I couldn't go back to sleep. This wasn't helped by the fact there were holes in the walls and ceilings in the bathroom. We informed the reception that we didn't want to continue our stay and wanted to leave on our last night with more than 24 hours notice and they refused to help, we asked if a different room might help but we were not accommodated. As this discussion was happening a huge rat ran through the reception in sight of us and the reception staff and they still would not give us a full refund for our last day. (We left, lost money and had to pay for another hotel) Other problems to be aware of: - Shower fitting was from above only and very dated with the fittings and wires hanging off and large holes in the ceiling and walls -Rock hard beds to the point it hurts your bones. -NO TV (the wires had apperently been cut in the street so this isn't getting fixed any time soon) -Extremely poor WiFi, hardly worked/connected (apparently due to ”too many guests”) - Poor cleanliness stains on sheets & towels - Run down in general, rusty sunbeds, holes in walls, holes in towels etc - Useless Sun beds with no functional back rest, pillow kept moving and wasn't a good angle to lie back on - False spa advertising ... The spa closed down a while ago and doesn't offer 3/4 of the treatments it says, and if you do want a massage they call an external therapist to come your room and do it on your bed, which with the lack of cleanliness I would presume they don't change your oily sheets afterwards. - Pool was dangerous, greasy tiles underfoot so when getting in and out of the pool it was very easy to slip and the edges of benches/seats/raised areas in the pool all had very sharp edges that you could cut yourself on. It was also in the shade for part of the morning and all of the afternoon. - seemingly uninterested reception staff that couldn't help - Poor customer service, with no house keeping & only a small amount of toilet paper given for 3 nights Please trust us and do not go,

This hotel is tucked away in a nice quiet street. From the time you enter the place, you can begin to feel a very nice vibe. It is very tastefully done up with a lot of effort going into being eco friendly at every step. The rooms were very neat and comfortable. The staff are very friendly and helpful. The only one problem I faced was with the washbasin the bathroom- where the faucet was pointing sideways and just would not stay put pointing into the basin. A first for me :-)

I am writing to express my utmost satisfaction and gratitude towards the impeccable services provided by your hotel, The Sarai. I have had the opportunity to stay in numerous hotels during my travels, but The Sarai has truly left a lasting impression on me. First and foremost, I would like to highlight the outstanding level of service that your staff exhibited throughout my stay. The entire team at The Sarai, especially Rose, David, and Anna, went above and beyond to ensure that I had a delightful experience. Their dedication and willingness to assist me were truly commendable. I must add that all the other staff members were equally helpful and contributed to making my stay exceptional. Apart from the exceptional service, I was particularly impressed with the hotel's amenities. The comfortable beds ensured a restful sleep, the delicious breakfast provided a great start to the day, and the fabulous pool offered a refreshing retreat. Furthermore, I was thrilled to receive a complimentary 30-minute massage, which I decided to extend due to its immense relaxation benefits. I also want to express my appreciation for the assistance I received from your staff in various other aspects. From arranging transportation to and from the airport to helping me mail out postcards, their support was invaluable. I couldn't have asked for more. In terms of location, The Sarai's proximity to the main shopping and restaurant area is incredibly convenient. The short tuk tuk ride or 10-minute walk ensured that I had easy access to all the attractions and amenities in the city. Additionally, I would like to mention the excellent tuk tuk drivers that your hotel has partnered with. These local drivers were not only knowledgeable about their beautiful city, but they also provided exceptional service and were readily available to show me around. Their passion for Siem Reap was evident, and I thoroughly enjoyed exploring the city with their guidance. My experience at The Sarai has been nothing short of extraordinary. The combination of exceptional service, top-notch amenities, and a dedicated staff has made my stay truly memorable. I am grateful for the outstanding hospitality and will not hesitate to recommend The Sarai to anyone visiting Siem Reap. Thank you once again for providing me with a remarkable experience.