Audangawa Road, Sigiriya, Central Province, 21120, Sri LankaLihat Butiran Hotel
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Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.3/5
Sangat Baik
51 ulasan
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We were in holiday with our parents who are living in Sri Lanka. Place is very nice with a nice pool. Nicely design rooms. And rooms conditions are good too. Had a very worst experience ever in Sri Lankan hotel. We were with our family. We got a very good welcome with a flower and some rooms were upgraded too. At the dinner service was very very poor, 20-minutes to bring a spoon and waiters didn't bother at all for Sri Lankans. We noticed they were using bad words while we went to wash our hands. We asked one of waiter to call the restaurant manager, but after sometime he came and said he is busy and will be back but never. One gentleman was having a drink at the bar and we asked from one staff about him & they said he is their resident manager. We asked one waitress to call him, but she said he is busy at that time and never come. staff doesn't bother to give us water even, We have to asked all the time. And around 9.15pm one waiter came and asked us to take whatever the things we want because they have to remove the buffet soon. We didn't have words to talk. i was very embarrassed with my family. At the B'fast we didn't want to have much time but the service was same. When we are about to check out front manager was asking about our stay, I have told him everything. He was listening & apologize. He told me that he is going to talk to their higher management but I m wandering he is also from the same manager's gang. Anyway I never recommend this place to Sri Lankan whatever the discount they give until they upgrade their standard. I never complained to a hotel on social media but This is a very very nice place with a nice pool, room and environment. So if any of the owner or a director read this, please pay your attention. We had a friendly check out while we are leaving from the hotel (Staff came close to our vehicles and say bye - My 5year son still talking about it). I red some previous comments that some bad comments seems to be true though they said false. Seems the management are playing with this too. I wish if any of the Directors or Owner will see this or anyone who known to them will tell about these things.
Terjemah
Jawapan daripada Pihak Penginapan: Robbym We are very shocked and surprised about the comments made. We have not had this name staying with us. If this is a genuine client we kindly request you to forward their identity and inform us the room number/numbers and when they stayed at our hotel etc. We are very confident that the writer has attempted to tarnish the good image that we have built over the years and are enjoying presently. The other commendations made by the clients is proof of same. We will pursue this with the authorities concerned and check the IP numbers to identify the culprit.
margaret b
Menginap pada Ogo 2024
Melancong bersama rakan
5.0/5
Luar Biasa
Disiarkan pada 18 Sep 2024
Comfortable and relaxing hotel to return to after a busy day exploring. The chef s cooking demonstration was really good. Special thanks to Sanjana Kaveeshani who brightened up our day with her sunny smile and was excellent at making sure each meal was a pleasure
Terjemah
Jawapan daripada Pihak Penginapan: Dear Margaret, Thank you very much for choosing SigiriyaJungles to stay whilst exploring the Cultural Triangle. Thank you also for the kind sentiments expressed about our services, facilities and staff. We will certainly pass on your comments to our staff including Sanjana, and for sure they will be thrilled. Best wishes from all of us at SigiriyaJungles.
Wim H
Menginap pada Ogo 2024
Solo
5.0/5
Luar Biasa
Disiarkan pada 11 Sep 2024
A beautiful place in the middle of nature. Tranquility at is best! Being back again for the 4th time in 2 years makes me realize that I made the right choice to come back. All the staff is great and very helpful. Dimasha is a wonderful host. She welcomes you every day with a big smile and let you feel welcome.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Mr. Hofstra, Thank you for staying with us at SigiriyaJungles. You are a great Ambassador returning to our hotel for the 4th time and even staying longer than most other tourists. The hotel is always delighted to welcome you, and most of the staff know you so well. We are thankful to you and look forward to your next visit. Thank you for the kind sentiments expressed about the services and facilities, and for sure we will inform the staff about your appreciation. Best Wishes from all of us at Sigiriya Jungles.
303cliveb
Menginap pada Ogo 2024
Pasangan
5.0/5
Luar Biasa
Disiarkan pada 2 Sep 2024
Nice relaxed village atmosphere, with monkeys playing around on the grounds. Great food and service.Thanks to the Executive Chef and team the food was delicious both Sri Lankan and European. Waitstaff are very attentive, a big mention Kavinda, housekeeping staff very obliging and reception staff answered all of our questions. The trip to Lion Rock was well worth the energy and effort, burn up some of those extra holiday calories. The Elephant Safari to Kaudulla Reservoir was just fantastic, so many elephants.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Clive, Thank you very much for staying with us at SigiriyaJungles whilst exploring Sri Lanka. We are glad that you had a pleasant stay and returned home with fond memories. We will certainly pass on your comments to our staff including our Executive Chef and the restaurant staff, and for sure they will be thrilled. Best wishes from all of us at SigiriyaJungles.
G7534QLpaula
Menginap pada Ogo 2024
Pasangan
5.0/5
Luar Biasa
Disiarkan pada 2 Sep 2024
Had a lovely time here. Close to fabulous attractions the hotel was a pleasure to stay at. Staff were very warm , friendly and helpful and the resort itself was beautiful. Food was also a high point- plenty of options and all delicious. Special thanks to our adopted waitstaff Sanjana who is the very definition of service with a smile. Thoroughly recommend.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Paul, It was great to have you at SigiriyaJungles whilst you were exploring the cultural highlights of the country. We are very glad you had a pleasant stay with us and returned home with fond memories. Thank you also for commenting on our staff and also about our food. We will certainly pass on your comments to them and for sure they will be happy. Best wishes from all of us at SigiriyaJungles.
FellowTraveler79670
Menginap pada Jul 2024
Melancong bersama rakan
5.0/5
Luar Biasa
Disiarkan pada 27 Ogo 2024
Our stay at Sigirya Jungles Hotel was so relaxing especially after a day exploring Anuradhapura then climbing Sigirya Rock and a visit to Poloonnaruwa - all within close range of the hotel. We stayed for 3 nights and it was well worth it. We were welcomed by staff and the Front Manager, Marc with a drink and cool hand towels. We met by the Manager and Chef who made some amazing curries. The rooms were spacious, clean and the bathrooms were set in a natural environment with a tree or trees built within windows for your viewing whilst you shower. We welcomed our friendly visitors such as a beetle and frogs as we knew we were in jungle region and were fully expecting and hoping to experience this. Some reviews I have read were quite upset by these friendly visitors but I think if you are heading into this kind of countryside you should expect these things. The waiting staff were so helpful and friendly and full of smiles especially at breakfast. We were sad to leave this hotel and it was one of our favourites on our 15 day tour.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Dinkum, Thank you very much for staying with us at SigiriyaJungles whilst exploring the Cultural Triangle. We are so pleased you had a pleasant stay with us and returned home with fond memories. We are also thrilled that you have rated SigiriyaJungles as one of your favorites on your 15 day tour. We will certainly pass on your comments to the staff including the Front Office Manager-Marc, Resident Manager and Chef and for sure they will be thrilled. Best wishes from all of us at SigiriyaJungles.
Zoe P
Menginap pada Jun 2024
Keluarga
5.0/5
Luar Biasa
Disiarkan pada 21 Jul 2024
Amazing staff and are so accomodating helping with bags, greeting us and saying goodbye Room was great Family of 5 and nothing was an issue So many options for food but loved the local food Long enough to Swam laps in the pool Close to Sigiriya rock Cooking class was lovely and includes our son Loved it
Terjemah
Jawapan daripada Pihak Penginapan: Dear Zoe, Thank you very much for staying with us at SigiriyaJungles whilst you were on holiday in Sri Lanka. Thank you also for your comments about the location, food, pool and cooking class. We are glad you had a pleasant stay and enjoyed the services and facilities. We will certainly pass on your comments to all the staff and they will be thrilled Please come again. Best Wishes from all of us at Sigiriya Jungles.
Pengguna Tetamu
Menginap pada Nov 2024
Lain-lain
4.0/5
Sangat Baik
Disiarkan pada 29 Dis 2024
We enjoyed our stay here. Planned at the last minute but it worked out well. Good food. Comfy beds. Warm hospitality. Our bath tub had a small issue. Was fixed promptly. We felt calm, relaxed and rejuvenated. My daughter really enjoyed the pool. Would recommend staying here.
Terjemah
Pengguna Tetamu
Menginap pada Nov 2024
Lain-lain
5.0/5
Luar Biasa
Disiarkan pada 29 Dis 2024
Sigiriya jungles is the perfect base for exploring the historical sights. It was very relaxing and the food was excellent. The staff were very friendly, considerate and would do whatever they could to ensure our stay was enjoyable and memorable. Extras such as cooking demonstration and a village walk/tour with their environment manager were fantastic and added to a trip we’ll never forget.