Fragrance Hotel - Balestier

Ulasan Fragrance Hotel - Balestier

Fragrance Hotel - Balestier

255 Balestier Rd, 329710, SingaporeLihat Butiran Hotel
Fragrance Hotel - Balestier
Fragrance Hotel - BalestierFragrance Hotel - BalestierFragrance Hotel - Balestier
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Ulasan Tetamu

8.2/10
Very good
225 ulasan
Ulasan yang disahkan
Location8.3
Amenities7.6
Service8.5
Cleanliness8.4
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All reviews(225)
Positive reviews(212)
Reviews with photos/video(72)
Awesome stay(32)
Convenient public transportation(26)
Great value for money(22)
Convenient location(21)
Small room size(12)
Near shopping area(11)
Comfortable bed(6)
Friendly front desk staff(6)
Negative reviews(13)
Guest User
Superior Double Room
Daftar masuk pada Okt 2025
Solo traveler
2 ulasan
9.5/10
Amazing
Disiarkan pada 2 Dis 2025
Fragrance hotel balestier is clean and good service. But very far to the mrt station. ..the other staff is good eccept the indiana girls bad attitude.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your exceptional rating and highlighting our clean hotel, convenient location and friendly services.We have reviewed the incident with our team. Our staffs had some difficulty understanding your questions about directions to the cable car at Sentosa and were clarifying your queries. They also asked if you had Google Maps to help provide the most accurate navigation, which was purely to assist and not to offend.We regret that this came across differently, but we found no indication of rudeness during the interaction. Our team aims to offer clear and helpful information at all times, and we will work on improving communication to avoid any frustration. Thank you for your feedback as it gives us the opportunity to improve our services. We hope to welcome you back soon.Warm regards,JanetGuest Experience Executive
Joan Tek
Superior Triple Room
Daftar masuk pada Okt 2025
Family
1 ulasan
8.0/10
Very good
Disiarkan pada 16 Dis 2025
Location is familiar. Customer services is good. Just the room when go in got a bit smell and got ants. Overall is ok
Jawapan daripada Pihak Penginapan: Dear Joan Tek,Thank you for writing a review and providing your feedback. We are pleased that you found the location of the hotel convenient and our service level high. Do let our Front Desk staff know if you detect any unpleasant smell and we will undertake rectification measures instantly. As for pests like ants, do contact our Front Desk so that we take immediate rectification measures to eradicate them. We do our regular housekeeping to remove all pests but due to Singapore's tropical climate, some pests can return despite our best efforts. Once again, we thank you for your patronage and hope to welcome you back again.Regards,Teo SKGuest Relations Executive
Nicka F.
Superior Double Room
Daftar masuk pada Okt 2025
Family
2 ulasan
9.5/10
Amazing
Disiarkan pada 16 Dis 2025
It’s a clean place. Near bus stop so commute is easy. Friendly and helpful hotel staff. Near Cheers convenience store and there are also nearby markets and laundry shops. Accessible. Alight Bus #140 or 145 for lower fare (expect more stops-but you’ll enjoy the view on each stops until you reach your destination) or Bus #130, faster route/less stop but costs more. Not near MRT station. We were mostly out on the 3 days we stayed in SG and the room is comfortable to rest and freshen up. The room we were in doesn’t have bathroom door, and only has glass partition that doesn’t reach the ceiling. Still, no funky smell reached the bed area when someone does #2, good ventilation. The 1 bed is big enough for 2 adults and 1 kid. There’s a small table and 1 chair for dining which is enough for us. There is also a window which helps make the room less claustrophobic, and we get natural light in the morning. We really enjoyed our stay. Economical and still comfortable based on our experience.
Jawapan daripada Pihak Penginapan: Dear Nicka F.,Thank you for choosing to stay with us and providing a very detailed review. We are heartened that you found the place clean and our hotel staff friendly and helpful. We are glad that you found the location convenient and easy for travel via bus, and the rooms comfortable for a restful night. We note that you found our bathrooms well ventilated, the beds adequate even for a couple and a kid, and the room fresh with natural light from window. All in all, we are happy that you have an enjoyable stay in a comfortable hotel at budget-friendly rates. We would certainly love to welcome you back again when you next visit Singapore!Regards,Teo SKGuest Relations Executive
M818692****
Superior Double Room
Daftar masuk pada Okt 2025
Solo traveler
4 ulasan
10/10
Outstanding
Disiarkan pada 5 Nov 2025
Excellent service, the staff were incredibly enthusiastic. No deposit was required, which was a plus. The front desk also had Chinese-speaking staff. Just be aware that check-out is strictly before 12:00 PM. There's a bus stop right outside, but the nearest subway station is about a 15-minute walk away. (It's close to Boon Keng, but Novena has shopping malls.)
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your perfect rating! It is great to hear that our staff made you feel welcome and that our no-deposit policy and friendly reception added to your positive experience with us. Our hotel is indeed well-located, with a bus stop right outside and easy access to nearby areas or directly to the city center. Our check-out times are in line with the international hotel standard of 12pm. We look forward to welcoming you back for another lovely stay!Warm Regards,RolandGuest Experience Executive
THOM19
Superior Double Room
Daftar masuk pada Sep 2025
Couple
7 ulasan
2.0/10
Disiarkan pada 19 Okt 2025
i booked reservation on this fragrance hotel on 18th october for 1 night, upon reaching hotel im not able to check in coz they dont allow my work permit pass..in fact i used to book and checked in in this hotel.ask the kotel receptionist on how to het my refund, she answers 2 to 3 weeks process, now they made my check in status "completed" such an hassle...
Jawapan daripada Pihak Penginapan: Dear Guest,Our hotels in Singapore are required to verify a physical ID at check-in for security reasons, regardless of nationality or residency status. Tourist can use their passports to check in, which is the same if you were to travel overseas. This ensures the safety of all our guests and aligns with the standard protocol in Singapore. We hope to be of service to you again.Warm Regards,RolandGuest Experience Executive
YJYR
Superior Double Room
Daftar masuk pada Ogo 2025
Family
4 ulasan
7.5/10
Disiarkan pada 11 Sep 2025
It was nice place to stay. I knew the room was small size but surprised to see there was a balcony as well. It was nice to have outside space. A bit away from city, but there were many buses to go everywhere. There is even a local market close to hotel.
Jawapan daripada Pihak Penginapan: Dear YJYR,Thank you for your compliments of our hotel to be a nice place to stay and you enjoyed the balcony. We are located a 17 minutes walk to Novena MRT station and there are indeed many buses at a nearby bus stop that connects to the nearest MRT station and the city center. It is wonderful that you explore the area around our hotel and discovered the Whampoa market which also offered many local food fare! We hope to host you again soon!Warm regards,JanetGuest Experience Executive
Guest User
Superior Triple Room
Daftar masuk pada Jul 2025
Family
2 ulasan
10/10
Outstanding
Disiarkan pada 24 Sep 2025
The room was clean, cozy, and well-equipped with everything we needed. Staff were friendly and check-in was smooth. Great location and close to transport.
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your compliments for our clean cozy room, friendly staff, convenient location and seamless check in process. It has been such a pleasure to have provided you with an excellent stay experience, and we certainly look forward to welcoming you back soon!Warm regards,JanetGuest Experience Executive
Guest User
Superior Triple Room
Daftar masuk pada Jun 2025
Family
12 ulasan
8.0/10
Very good
Disiarkan pada 2 Ogo 2025
The room was small, yet functional. It was clean, staff was nice and helpful. Very close to food markets, and different local food. It was easy to hop on a bus to get to anywhere.
Braustolz
Superior Double Room
Daftar masuk pada Jun 2025
Family
34 ulasan
6.5/10
Disiarkan pada 30 Jul 2025
A really tiny room and thin walls, which doesn’t stop any noise and a window who can’t be opened minimized the good impression of service at the reception.
Guest User
Superior Triple Room
Daftar masuk pada Dis 2025
Family
22 ulasan
6.5/10
Disiarkan pada 16 Jan 2026
Well, you can’t expect too much I guess. One of the cheapest options to get 3 beds in Singapore. Everything was clean but very basic. The bathroom is effectively a wet room with no separation between shower and toilet etc. the location was good. Lot of food, durian and massage option at the front door. Bus downtown is less than 5 mins away.
Guest User
Superior Double Room
Daftar masuk pada Dis 2025
Family
1 ulasan
9.5/10
Amazing
Disiarkan pada 20 Jan 2026
We were able to enjoy our stay. Specially the staffs, they were accommodating thru out our stay.
Guest User
Deluxe Twin Room
Daftar masuk pada Nov 2025
Family
3 ulasan
10/10
Outstanding
Disiarkan pada 31 Dis 2025
The room is small but still it's price is worth for it and there is a bidet in the washroom which other hotels in SG dont have😊
Jawapan daripada Pihak Penginapan: Dear Guest,Singapore is so small and our rooms follow the same theme! While cosy, we are pleased that you enjoyed the cleanliness and comfort included in an affordable package. We are happy to note that the availability of a bidet is important to our guests and you enjoyed the facility. We hope to welcome you again!Warm regards,JanetGuest Experience Executive
Guest User
Superior Triple Room
Daftar masuk pada Nov 2025
Family
6 ulasan
8.0/10
Very good
Disiarkan pada 8 Jan 2026
All staffs good service and helpful. Good ambience. 5mins walk to the nearest bus stop. Easy to find foods around there.
Myra Mesir
Superior Triple Room
Daftar masuk pada Nov 2025
Family
1 ulasan
10/10
Outstanding
Disiarkan pada 20 Dis 2025
Reallllyyyy recomend this hotel. Got water bidet, funtional aircond, clean room, room got window, very warm welcoming and good services from the staff. Quite far from tourist attraction and MRT station but near to bus stop. Can easily take bus to nearest mrt station if needed. Will repeat.
Jawapan daripada Pihak Penginapan: Dear Myra,Thank you for your strong recommendation! We are delighted to hear that you enjoyed our clean rooms, functional air conditioning, water bidet, and the welcoming service from our staff. We are also glad that you found our location accessible, with a nearby bus stop providing easy access to MRT stations and the rest of Singapore. It is wonderful to know that you plan to stay with us again, and we look forward to welcoming you back for another great experience!Warm Regards,RolandGuest Experience Executive
Mark Joseph Villarba
Superior Double Room
Daftar masuk pada Mei 2025
Traveling with friends
17 ulasan
10/10
Outstanding
Disiarkan pada 27 Jun 2025
The room is clean, Must book here and if you are with your fam, Much better. asorry for attached pictures. the hotel is accessible