Ulasan Sofitel Singapore Sentosa Resort & Spa

Jawapan daripada Pihak Penginapan: Bonjour and thank you for sharing your experience with us. We are pleased to hear that you enjoyed the ambience of our resort, and that you appreciated the suite upgrade.We sincerely apologise for the oversight regarding the birthday cake. Please rest assured we will ensure such details are better managed moving forward. We look forward to welcoming you back in the near future.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Bonjour MoonMoon_Moon,Thank you for taking the time to provide your feedback. We sincerely apologise for the issues you encountered regarding the amenities in your room and the misspelling of your name on the TV screen. This is certainly not the standard we strive for, and we fully understand how disappointing this must have been. We have shared your comments with our team to ensure that such oversights do not happen again in the future, particularly in meeting specific requests mentioned during the booking process.We are grateful for your positive remarks regarding the cleanliness and service, and we will continue to work on enhancing all aspects of our guest experience. Your feedback plays a crucial role in helping us improve, and we truly value it.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Bonjour Mr. Akhor,Thank you for sharing your feedback. We are glad to hear that you enjoyed your family staycation with us. We understand your concerns about the room amenities and we will certainly take your comments into account to improve our offerings.We appreciate your feedback and will ensure that our future guests have a more comfortable experience. We look forward to welcoming you to our resort again soon.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Bonjour Ms. Phoebe,Thank you for sharing your kind feedback. We are happy to hear that you and your family enjoyed dining at Kwee Zeen and especially our Nespresso coffee. It's also wonderful to know that the walkways provided a comfortable experience for your children after a swim.We are grateful for your recognition of our Ambassadors and their service. We look forward to welcoming you back to our resort soon.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Bonjour Ms. Yvonne,Thank you for sharing your feedback. We are happy to hear that you enjoyed your stay. We also appreciate your understanding regarding the age of the hotel and will certainly look into maintaining the rooms to ensure they continue to meet the high standards we strive for.We look forward to welcoming you back for another pleasant stay.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Bonjour Evonne,Thank you for your feedback and for taking the time to share your experience. We are happy to hear that you enjoyed our convenient location, proximity to the beach, and friendly service from our Ambassadors. We're also glad that you had the opportunity to relax by the pool.Your thoughts are valuable to us, and we appreciate your comments as they help us improve. We look forward to welcoming you back soon for another pleasant stay.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Thank you for your wonderful feedback on your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are pleased to hear that you enjoyed nature and the peaceful ambiance, and that our Ambassadors contributed to making your stay memorable.We are happy to have had the opportunity to upgrade your room for your anniversary and to hear that in-room dining exceeded your expectations. Your feedback means a lot to us, and we look forward to welcoming you back soon for another exceptional stay.Warm regards,Roszel MaropDirector of Front Office & Concierge

Jawapan daripada Pihak Penginapan: Bonjour Avantiwei,Thank you for sharing your experience with us. We are delighted to hear that you and your family enjoyed your stay, especially the environment and breakfast. We appreciate your kind words about our cleanliness and surroundings.We also value your feedback on our amenities and service, and we will certainly take your comments into consideration to continue enhancing our offerings. We look forward to welcoming you and your family back to Sofitel Singapore Sentosa Resort & Spa in the near future.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Bonjour WR1212,Thank you for your feedback. We are glad to hear that you had an enjoyable stay with us. We apologise for any inconvenience caused by the changes you noticed in the in-room tea selection. We continuously review our services and amenities to enhance guest experiences, and your comments are important to us as we strive to maintain the high standards expected at Sofitel.We hope to welcome you back in the near future and provide you with an even better experience.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Bonjour Ms. Vanvanlai,Thank you for your kind words! We are pleased to hear that you and your family had a wonderful time at Sofitel Singapore Sentosa Resort & Spa. It is our goal to provide a peaceful and luxurious retreat, and we’re glad that your expectations were met.We look forward to welcoming you and your family back for another relaxing getaway soon.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Bonjour,Thank you for sharing your thoughts with us. We are grateful for your positive feedback regarding the surroundings, amenities, cleanliness, and the service provided by our Ambassadors. It’s always a pleasure to hear that our guests enjoy their time with us.We sincerely appreciate your valuable comments regarding our breakfast offerings. We will certainly review this aspect to ensure that our future guests experience the high standard of quality they deserve. We hope to have the opportunity to welcome you back soon for an even more satisfying stay.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Bonjour,Thank you for sharing your wonderful review! We are delighted to hear that your birthday getaway at our resort was such a memorable experience. It is our goal to provide a tranquil and exceptional environment for all our guests, and we are delighted that we succeeded in making your stay special.We truly appreciate your kind words, and it would be our pleasure to welcome you back for many more memorable moments in the future.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Thank you for sharing your detailed feedback. We are glad to hear you enjoyed the room and the food. However, we sincerely apologise for the issues you encountered at the restaurant. It is disappointing to learn that the service you received did not meet the high standards we strive to uphold. We will certainly address these concerns with our Ambassadors to ensure more attentive and considerate service going forward.We also apologise for the incident with the balsamic vinegar dressing. Our team will review their approach to service to ensure that we are more careful and respectful of guests’ dining experiences.Thank you again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back, providing you with a better experience next time.Warm regards,Jayden ChooAssistant Front Office Manager

Jawapan daripada Pihak Penginapan: Bonjour 3fh33fh3,Thank you for your lovely feedback! We are pleased to hear that you had an enjoyable stay with us and appreciated the presence of our resident peacocks. We hope to welcome you back soon for another relaxing stay. Thank you once again for sharing your experience with us.Warm regards,Jayden ChooAssistant Front Office Manager