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1 malam
Ulasan Tetamu
4.2/5
Sangat Baik
654 ulasan
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Ulasan yang disahkan
Persekitaran4.3
Kemudahan4.1
Perkhidmatan4.0
Kebersihan4.3
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Pengguna Tetamu
Bilik King Size Mewah Taman
Menginap pada Nov 2024
Keluarga
11 ulasan
5.0/5
Luar Biasa
Disiarkan pada Nov 5, 2024
Excellent service by Syed ,paid attention to all details.The room was upgraded to a suite due to anniversary.Great friendly lifeguard at the pool.Peaceful and quiet ambiance.Loved the farm and peacock.In room dining is really very good and fast service.
Terjemah
6/17
Jawapan daripada Pihak Penginapan: Thank you for your wonderful feedback on your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are pleased to hear that you enjoyed nature and the peaceful ambiance, and that our Ambassadors contributed to making your stay memorable.We are happy to have had the opportunity to upgrade your room for your anniversary and to hear that in-room dining exceeded your expectations. Your feedback means a lot to us, and we look forward to welcoming you back soon for another exceptional stay.Warm regards,Roszel MaropDirector of Front Office & Concierge
WR1212
Bilik King Size Mewah Taman
Menginap pada Dec 2024
Pasangan
8 ulasan
4.5/5
Hebat
Disiarkan pada Dec 2, 2024
The overall stay was good. But you can tell that they are having some cost cutting measures in place such as the reduction in the number and type of TWG tea in the room as compare to my previous stay
Terjemah
Jawapan daripada Pihak Penginapan: Bonjour WR1212,Thank you for your feedback. We are glad to hear that you had an enjoyable stay with us. We apologise for any inconvenience caused by the changes you noticed in the in-room tea selection. We continuously review our services and amenities to enhance guest experiences, and your comments are important to us as we strive to maintain the high standards expected at Sofitel.We hope to welcome you back in the near future and provide you with an even better experience.Warm regards,Jayden ChooAssistant Front Office Manager
Vanvanlai
Bilik King Size Mewah Taman
Menginap pada Nov 2024
Keluarga
16 ulasan
5.0/5
Luar Biasa
Disiarkan pada Dec 2, 2024
Posh, luxurious and nice hotel up in the hills of sentosa Island. My family and I had a wonderful time at sofitel sentosa. Room was spacious and clean, a much getaway from the city.
Terjemah
Jawapan daripada Pihak Penginapan: Bonjour Ms. Vanvanlai,Thank you for your kind words! We are pleased to hear that you and your family had a wonderful time at Sofitel Singapore Sentosa Resort & Spa. It is our goal to provide a peaceful and luxurious retreat, and we’re glad that your expectations were met.We look forward to welcoming you and your family back for another relaxing getaway soon.Warm regards,Jayden ChooAssistant Front Office Manager
Pengguna Tetamu
Bilik King Mewah
Menginap pada Nov 2024
Pasangan
8 ulasan
5.0/5
Luar Biasa
Disiarkan pada Nov 20, 2024
Really really love this hotel but the included breakfast was mediocre at best. Huge huge let down food on your food department so please buckle up!
Terjemah
Jawapan daripada Pihak Penginapan: Bonjour,Thank you for sharing your thoughts with us. We are grateful for your positive feedback regarding the surroundings, amenities, cleanliness, and the service provided by our Ambassadors. It’s always a pleasure to hear that our guests enjoy their time with us.We sincerely appreciate your valuable comments regarding our breakfast offerings. We will certainly review this aspect to ensure that our future guests experience the high standard of quality they deserve. We hope to have the opportunity to welcome you back soon for an even more satisfying stay.Warm regards,Jayden ChooAssistant Front Office Manager
Guest79
Bilik King Mewah
Menginap pada Nov 2024
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada Nov 16, 2024
If you need a transquility birthday getaway, this is one of the nice resorts in Sentosa. Everything happened in the resort for the past 24hrs made one the best memories for me in 2024.
Terjemah
6/8
Jawapan daripada Pihak Penginapan: Bonjour,Thank you for sharing your wonderful review! We are delighted to hear that your birthday getaway at our resort was such a memorable experience. It is our goal to provide a tranquil and exceptional environment for all our guests, and we are delighted that we succeeded in making your stay special.We truly appreciate your kind words, and it would be our pleasure to welcome you back for many more memorable moments in the future.Warm regards,Jayden ChooAssistant Front Office Manager
Pengguna Tanpa Nama
Bilik King Mewah
Menginap pada Nov 2024
Pasangan
10 ulasan
4.0/5
Sangat Baik
Disiarkan pada Nov 11, 2024
It was a nice room, however there wasnt any creamer for the coffee.. at the hotel restaurant breakfast buffet, I went to the noodles making soup at 0930 the lady making the noodles told me that i came too late and she wasnt serving. I went back to the counter and saw her serving other people.. live stations closes at 1030, was not my first time there. This happened on the 10/11/14.
Also, when the staff at the restaurant clears the table, they dont ask if you are done with the plate, they jus clear it... like I WAS NOT DONE.. one of the staff when clearing my salad plate, poured the balsamic vinegar dressing on me, worse is she didnt know cause she was "in a rush" to prep for lunch. This happened on the 09/11/24 at ard 1020hrs?
It's quite disappointing that the standard of the restaurant dropped so much even tho the food is nice.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for sharing your detailed feedback. We are glad to hear you enjoyed the room and the food. However, we sincerely apologise for the issues you encountered at the restaurant. It is disappointing to learn that the service you received did not meet the high standards we strive to uphold. We will certainly address these concerns with our Ambassadors to ensure more attentive and considerate service going forward.We also apologise for the incident with the balsamic vinegar dressing. Our team will review their approach to service to ensure that we are more careful and respectful of guests’ dining experiences.Thank you again for bringing these matters to our attention. We truly value your feedback and hope to have the opportunity to welcome you back, providing you with a better experience next time.Warm regards,Jayden ChooAssistant Front Office Manager
3fh33fh3
Bilik King Mewah
Menginap pada Nov 2024
Keluarga
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada Dec 1, 2024
Nice stay! Very good swimming pool and fish spa! Many peacocks here and there!!!
Terjemah
Jawapan daripada Pihak Penginapan: Bonjour 3fh33fh3,Thank you for your lovely feedback! We are pleased to hear that you had an enjoyable stay with us and appreciated the presence of our resident peacocks. We hope to welcome you back soon for another relaxing stay. Thank you once again for sharing your experience with us.Warm regards,Jayden ChooAssistant Front Office Manager
Pengguna Tetamu
Bilik King Size Mewah Taman
Menginap pada Nov 2024
Keluarga
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada Nov 4, 2024
Huge room and good amenities, we enjoyed the Doctor Fish spa! Lots of peacocks roaming around too 😀
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your wonderful feedback on your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you had an enjoyable stay with us. It's also lovely to know that the peacocks roaming around added a special touch to your experience.We hope to welcome you back soon for another relaxing visit.Warm regards,Roszel MaropDirector of Front Office & Concierge
Travely
Bilik King Size Mewah Taman
Menginap pada Oct 2024
Lain-lain
10 ulasan
4.0/5
Sangat Baik
Disiarkan pada Oct 26, 2024
Spacious and clean room, got the room with garden view balcony. Imo the balcony lock doesn’t seem secure enough & not much view. Overall stay was pleasant with comfortable space, bed and pillow menu to choose from. There’s TWG tea and Coffee machine for your caffeine fix. Even though located far from main sentosa area there is a shuttle bus in/out to habourfront station exit D. Also shuttle bus outside the hotel towards beach station to catch the monorail. otherwise complimentary parking is available as well. Kudos to Kwee Zeen staff and manager Peter’s hospitality. Reception staff kind of give off some vibes imo not very welcoming & “seem busy to answer to your queries” short-staff perhaps. Nonetheless, it’s still pleasant get away as resort screams resort vibes.
Terjemah
6/10
Jawapan daripada Pihak Penginapan: Bonjour Travely,Thank you for sharing your thoughts on your recent stay with us. We are pleased to hear that you enjoyed the spacious and clean room. Your feedback about the balcony lock is noted, and we will certainly look into enhancing the security for our guests.We are glad you appreciated the room amenities, as well as our shuttle services to HarbourFront MRT Station and the beach. It's wonderful to know that the staff at Kwee Zeen, particularly Peter, provided you with excellent hospitality. We take your comments about the reception staff seriously and will work on ensuring our Ambassadors are as welcoming as possible.We hope to welcome you back for another pleasant getaway soon.Warm regards,Roszel MaropDirector of Front Office & Concierge
Pengguna Tetamu
Bilik King Size Mewah Taman
Menginap pada Oct 2024
Melancong bersama rakan
8 ulasan
4.7/5
Menakjubkan
Disiarkan pada Oct 31, 2024
Gotten upgraded for 2nights in the suite room! Didn’t get to enjoy the property. Great experience just that need to walk very far to the room.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the upgrade to a suite room. Our Ambassadors strive to provide memorable experiences, and it's wonderful to know you had a great experience overall.We understand that the distance to your room may have been a bit of a trek, and we appreciate your understanding. Should you choose to visit us again, we would be more than happy to assist you with room preferences that suit your needs.Warm regards,Roszel MaropDirector of Front Office & Concierge
Pengguna Tetamu
Bilik King Size Mewah Taman
Menginap pada Oct 2024
Melancong bersama rakan
34 ulasan
5.0/5
Luar Biasa
Disiarkan pada Oct 26, 2024
I enjoyed my stay at sofitel for the most part. My sleep was a little disturbed on the morning of my departure but Mr Specially at the front desk was very kind in resolving the issue promptly and with minimal fuss. Very thankful to him. The pool water is slightly too warm. The bathroom is well appointed and the bed was comfortable. Aircon was cold. I like the gardens in and around the property to have nice conversations.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your feedback regarding your recent stay with us. We are glad to hear that you enjoyed your time at our Resort and found Specially at the front desk helpful in resolving your concerns. Our Ambassadors strive to ensure a pleasant experience for all our guests, and it’s wonderful to know they made a positive impact during your visit.We appreciate your comments about the pool temperature and will look into this for future guests. It’s also great to hear that you enjoyed our gardens and found the bathroom well-appointed and the bed comfortable.We hope to welcome you back soon for another enjoyable stay.Warm regards,Roszel MaropDirector of Front Office & Concierge
Yi Ting Jerelyn
Bilik King Size Mewah Taman
Menginap pada Oct 2024
Pasangan
7 ulasan
4.7/5
Menakjubkan
Disiarkan pada Oct 17, 2024
Albeit a little hiccup when checking in, front desk staff Princess assisted to resolve the issue professionally & efficiently, WiFi was good, water pressure & aircon both strong, balmain amenities provided, smiley friendly staff as you walk around the resort. Overall a great experience
Terjemah
Jawapan daripada Pihak Penginapan: Bonjour, Thank you for taking the time to share your experience at Sofitel Singapore Sentosa Resort & Spa. We genuinely appreciate your feedback, as it is invaluable to us as we continually strive to enhance the experience for all our guests. We are pleased to hear that Princess was able to assist you in resolving the issue during check-in and that our Ambassadors contributed to a warm and welcoming atmosphere throughout your stay. We hope to have the pleasure of welcoming you back for another relaxing stay in the future. Warm regards, Roszel Marop Director of Front Office & Concierge
Pengguna Tetamu
Bilik King Size Mewah Taman
Menginap pada Oct 2024
Keluarga
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada Oct 16, 2024
Great getaway from city.
Very relaxing. Especially the kids at the pool.
There are also some life vests or floats for us to use!
My favourite is the Balmain Paris!
Terjemah
Jawapan daripada Pihak Penginapan: Bonjour, Thank you for your wonderful feedback regarding your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you found our resort to be a perfect getaway from the hustle and bustle of the city. It’s heartwarming to know that you and your family enjoyed the relaxing atmosphere, especially by the pool with our available floats and life vests.We are also pleased to hear that you appreciated our amenities and the Balmain Paris products. Your satisfaction is our utmost priority, and we are thrilled that you had such a positive experience with our Ambassadors.We look forward to welcoming you back for another relaxing stay. Should you have any specific requests for your next visit, please do not hesitate to let us know.Warm regards,Roszel MaropDirector of Front Office & Concierge
explorer_96
Bilik King Size Mewah Taman
Menginap pada Oct 2024
Solo
7 ulasan
5.0/5
Luar Biasa
Disiarkan pada Oct 17, 2024
Enjoyed my stay at Sofitel Singapore Sentosa! It was quite ulu but thankfully there’s free shuttle bus to Harbourfront throughout the day.
Terjemah
Jawapan daripada Pihak Penginapan: Dear explorer_96,Thank you for sharing your delightful experience at Sofitel Singapore Sentosa Resort & Spa. We are thrilled to hear that you enjoyed your stay and found our surroundings, amenities, cleanliness, and service to be exceptional. It’s wonderful to know that our complimentary shuttle service to Harbourfront added convenience to your visit.While our resort is nestled in a serene and tranquil setting, we are committed to ensuring that our guests can easily explore the vibrant city. Your feedback reassures us that we are on the right track.We look forward to welcoming you back for another luxurious stay. Should you have any preferences for your next visit, please feel free to let us know.Warm regards,Roszel MaropDirector of Front Office & Concierge
Lita
Bilik King Size Mewah Taman
Menginap pada Sep 2024
Melancong bersama rakan
6 ulasan
4.0/5
Sangat Baik
Disiarkan pada Nov 1, 2024
My friend and I had a good stay with Sofitel Sentosa. The room was spacious and very clean. The staff are friendly and attentive. Service was great.
Terjemah
Jawapan daripada Pihak Penginapan: Bonjour Lita,Thank you for your lovely feedback about your stay at Sofitel Singapore Sentosa Resort & Spa. We are delighted to hear that you and your friend had an enjoyable stay with us. Our Ambassadors take pride in providing friendly and attentive service, and it is wonderful to know their efforts made a positive impact on your experience.We appreciate your kind words and hope to welcome you back for another memorable stay in the future. Should you have any preferences for your next visit, please feel free to share them with us.Warm regards,Roszel MaropDirector of Front Office & Concierge