Thon Hotel Brussels City Centre

Worth it for the view from the sauna! Hotel room was OK, but a little noisy. Staff were friendly but cleaners came into our room three times while we were inside. Excellent location for transport links but be mindful of red-light areas

They steal money, 180 euro deposit. They dont pay it back, after mail and talking with the receptioniste.

ALL GOOD with excellent reception staff support. Fortunately, they advised me NOT to park my park in the streets around the corner of the hotel because foreigners's car happened to have their windows smashed. So I parked in the Hotel parking to secure my car. Looks like this neighborghood is not safe...

I recently stayed at this hotel and found it to be highly overrated. The bathroom was in poor condition and not up to standard. The room itself was incredibly small and uncomfortable. Overall, nothing about this hotel justifies the high price. I would not recommend staying here.

Reservation Made 2 adt + 1 chd On arrival a double bed. We waited 1h30 for a decision from the hotel manager (05/19 in the evening) which could have been taken in 20 minutes Thanks to the Trop.Com customer service that I had (line in English available 24/24) the situation was resolved (thanks to my interlocutor that very efficient evening). I advanced the charges for another bedroom suite as discussed with trip.com. This amount was refunded to me within 24 hours by the trip financial department after sending the payment receipts (very fast refund, thank you). Thank you to my interlocutor Christ.... for his efficiency in solving the problem via his customer service. I strongly recommend this site to those who do not know it. Even in comparison of prices (travel, hotel, rental etc) it is: "THE BEST" ------ Reservation Faite 2 adt + 1chd À l'arrivé un lit de 2 places. Nous avons attendu 1h30 pour une décision du Manager de l'hôtel (19/05 en soirée) qui aurait pu être prise en 20 minutes Grâce au service client de Trop.Com que j'ai eu (ligne en anglais disponible 24/24) la situation à été résolu (merci à mon interlocuteur ce soir là très efficace) . J'ai avancé les frais pour une autre chambre suite comme discuté avec trip.com. Cette somme m'a été remboursé dans les 24h par le service financier trip après avoir envoyé les justificatifs de paiements (remboursement très rapide, merci). Merci à mon interlocuteur Christ.... pour son efficacité dans la résolution du problème via son service client. Je recommande vivement ce site à ceux qui ne le connaissent pas. Même en comparaison de tarifs ( voyage. hôtel, location etc) il est : " THE BEST"

the facilities, the breakfast and a Spanish girl at the reception was the best, the rest I don't think I would return or recommend, everything started bad from the first minute I set foot in the reception, an employee yelling and humiliating in front of all the customers to a receptionist….. then another girl at the reception literally treated me as a liar…. I made the reservation with trip.com and I reserved two nights with breakfast, I paid for that obviously, but the girl at the reception told me over and over again that this was not the case, not even showing the reservation confirmation, she made me feel like a lying in front of several customers. In the end, after contacting trip, another employee at the reception (Spanish woman) treated me very well and solved the problem in 5 minutes, I don’t remember her name, but I’m sure many employees there can learn a little bit from her, that how to treat a customer with respect and professionalism..