Hotel dengan Pengambilan dari hotel di Sirimalwatta

The hotel itself and its facilities are fantastic. The rooms are nice and the food is absolutely superb. Unfortunately the service in the restaurant was really poor, which made this stay absolutely unpleasant. We were given dirty table cloths (and they didn’t want to replace it after asking for it), our table was given to someone else while we were at the buffet, we had to order drinks several times until finally served, we were given the bill to sign while still eating the main dish (not even dessert) and actually wanted to order more drinks, after being seated, we had to wait min 10 min to place orders for drinks or get silverware etc. From a 5* hotel we definitely expected something better. This is the only hotel during our trip, where we experienced bad service. which is a pity, as otherwise the hotel is really nice. We would not book it again.

This place is horrendous, these photos are from old former glory. Everything is broken rust to mold everything is there.old clothing , you can smell old smell right out the door. Laundry liquids are filled with water.worst experience

I had a wonderful evening at your hotel in Kandy. The service was top-notch, and the staff went above and beyond to make sure we had a great dining experience. The menu had a good variety of dishes to choose from, and everything we ordered was delicious. The atmosphere was cozy and inviting. I would definitely recommend this place to anyone looking for a memorable dining experience in Kandy.

Nice place, clean, very helpful and service minded staff and a nice rooftop pool. Breakfast was tasty and quite large, perfect before a train trip to Ella. Only minus was that the AC was acting a but strange, and the room had no windows facing outside. So the night time was hot, and it was a bit difficult to sleep well. Might have been bad luck.

Starting from front desk to F&B to housekeeping, all the staff were courteous and went out of their way to make you feel comfortable. They all had a smile on their faces all the time.

We popped into the cafe on the ground floor here for tea after a stroll along the lake. Having stayed a few years ago we knew the hotel. We ordered tea and asked to see the menu which was given to us by the new chef. I had nasi goreng and my wife seafood noodles. The food was absolutely excellent, cooked to perfection. A real find this for the very enjoyable food and definitely recommended! Service was also warm and friendly.

打開房間一股黴味，因是景觀房，外立面為幕牆，窗子不能開，須空調全力開啟半小時後黴味才逐步消散。 位置離山頂不遠，遠離康提湖，樓頂觀景台也看不到湖。設施還可以，服務態度還好，食物味道贊。 總體不推薦。

W15 was a fantastic experience that it's even hard to put into words. We came for 2 nights and everything was flawless and outstanding: the views, the room, the music, the food, and most specially, the people and the amazing hospitality. Since we arrived, Sheriff, Tharaka, Hastha and Premod were truly professional, kind and would solve anything we asked for. They never gave us a ”no” as an answer. Even when my husband asked if by any chance there was anyone who could get him a haircut in the hotel, they did everything and managed to find a hairdresser from town to come and cut his hair. Other examples: I asked if they had apples, and instead of giving me a ”no” as an answer, they went to get some. I asked if they had dry cleaning service and they coordinated everything so they could send it to a speciallized place in town. We have so many other examples in which they were always making their best to delight us, and they succeeded, exceeding all of our expectations. The property is simply beautiful. You almost feel like you're in a retreat. We were lucky we had to do ”homeoffice” so we had the opportunity of staying in the hotel the entire time and enjoy the calm and feeling of being at home. Thank you SO much W15. Looking forward on coming back again (hopefully soon!)

Originally booked for one night, however on arrival I was unwell. Chulanka could not of been more helpful. He arranged transport to the hospital and went with us and stayed until he knew what was wrong. He then returned three hours later to collect us and take us back to Red Hill. He had prepared chicken soup especially for me, although no appetite it was lovely and very welcome. In Addition he prepared another meal for my travelling companion. We decided to stay another day to rest and were looked after by Chulanka and his staff. They went out of their way to ensure I had everything needed preparing tea to drink and king coconut for health !!! We appreciated the kindness of both Chulanka and his staff and would recommend Red Hill Kandy for its hospitality, kindness and food. Fantastic views of Kandy for the bedroom not to be missed, as well as comfortable and welcoming.

One of the best hotels i have ever been to. Its definitely not a 3 star hotel. It could easily pass as a 4 star hotel. Very spacious rooms with massive bathrooms . Great customer service. Delicious food eventhough the variety is a little bit low. It was buffets for all 3 meals with live cooking stations. Can not complain about anything. Kid friendly.