Ulasan Copthorne Hotel Slough-Windsor

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your lovely review.I’m delighted to hear that you enjoyed your stay and found the hotel well located for visiting Windsor and the surrounding area. It’s also great to know that you found the rooms clean, the staff friendly, and that you enjoyed the food in the bar.Thank you as well for your positive comments about the facilities and for saying you would stay again — that means a great deal to us.We truly appreciate you taking the time to share your feedback and look forward to welcoming you back in the future.Kind regards,NicolaGuest Services Executive

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback. I’m pleased to hear that you enjoyed your stay overall, however I’m very sorry to learn that your check-in experience did not reflect the warm and welcoming service we strive to provide.Your comments regarding the manner of the check-in staff member have been noted and shared with the management team, as this is certainly not the impression we wish to leave with our guests. I also appreciate your feedback on parking and drink pricing, which we will continue to review.Thank you again for your honesty, and we hope to have the opportunity to welcome you back and provide an even better experience next time.Kind regards,NicolaGuest Services Executive

Jawapan daripada Pihak Penginapan: Dear BB1214Thank you for taking the time to share your feedback and for choosing to stay with us again. We really appreciate your continued loyalty.I’m pleased to hear that you find our underground car park convenient — we know how valuable that can be for our guests. However, I’m sorry to learn that you found our team’s approach a little blunt on this occasion. We always aim to provide a warm and welcoming service, and your comments have been shared with the team as a reminder of the importance of friendly and attentive communication at all times.We also appreciate your observations about the hotel’s condition. While some of our décor reflects the building’s age, we are continually working on improvements to enhance comfort and guest experience.Thank you again for your honest feedback. We hope to have the pleasure of welcoming you back again soon — and to make your next visit an even more enjoyable one.Kind regards,NicolaGuest Services Executive