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2819 ulasan
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Persekitaran4.7
Kemudahan4.5
Perkhidmatan4.7
Kebersihan4.7
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Pengguna Tanpa Nama
Pillow Water Superior Standard Room
Menginap pada Nov 2024
Keluarga
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 13 Dis 2024
Good service and there is warm air in toilet it keeps you always in warm after shower or using toilet.
Terjemah
Jawapan daripada Pihak Penginapan: Your favor and satisfaction of our hotel are the driving force for our continuous improvement.From now on,we'll be devoted to bringing you a more comfortable experience.Finally,thank you for your recognition of our hotel.
Pengguna Tetamu
Pillow Water Double Bed Room With Balcony
Menginap pada Okt 2024
Keluarga
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 13 Nov 2024
Location is in Xisha and surrounded with good restaurants, cafe, small shops, and not far from boat pier. Staffs provided great hospitality and service.
Terjemah
Jawapan daripada Pihak Penginapan: Your favor and satisfaction of our hotel are the driving force for our continuous improvement.From now on,we'll be devoted to bringing you a more comfortable experience.Finally,thank you for your recognition of our hotel.
Pengguna Tanpa Nama
Pillow Water Featured Double Bed Room B
Menginap pada Sep 2024
Keluarga
15 ulasan
4.7/5
Menakjubkan
Disiarkan pada 1 Nov 2024
Hotel situated in a good location with free transport to other locations in Wuzhen.
Terjemah
Jawapan daripada Pihak Penginapan: Dear VIPs, thank you for your comments on the Pillow Water Resort Hotel. Your encouragement is the motivation for our efforts! We sincerely look forward to your visit again in the near future! Autumn harvest and winter storage, endless life, thank you for participating in the autumn in Wuzhen~
Patrick How 85
Pillow Water Featured Double Bed Room B
Menginap pada Okt 2024
Pasangan
19 ulasan
5.0/5
Luar Biasa
Disiarkan pada 17 Nov 2024
Awesome, just don’t book the smallest room
Very clean and luxury
Terjemah
Jawapan daripada Pihak Penginapan: Your favor and satisfaction of our hotel are the driving force for our continuous improvement.From now on,we'll be devoted to bringing you a more comfortable experience.Finally,thank you for your recognition of our hotel.
Everyday is a good day!
Pillow Water Superior Standard Room
Menginap pada Okt 2024
Melancong bersama rakan
14 ulasan
4.7/5
Menakjubkan
Disiarkan pada 10 Nov 2024
Fabulous breakfast! Great location! Very friendly staff!
Terjemah
Jawapan daripada Pihak Penginapan: Your favor and satisfaction of our hotel are the driving force for our continuous improvement.From now on,we'll be devoted to bringing you a more comfortable experience.Finally,thank you for your recognition of our hotel.
Jae Yee
Pillow Water Superior Standard Room
Menginap pada Nov 2024
Keluarga
2 ulasan
4.5/5
Hebat
Disiarkan pada 25 Dis 2024
Booked two rooms at Waterside Resort for family of four. We had enjoyed our stay at this hotel. Staffs are all helpful and friendly. Wuzhen is very beautiful and as we came at off peak season, got to enjoy photo taking with not much crowd around. Highly recommend Waterside Resort - the hotel with most rooms available within Wuzhen resort. 👍🏼
Terjemah
Jawapan daripada Pihak Penginapan: Your favor and satisfaction of our hotel are the driving force for our continuous improvement.From now on,we'll be devoted to bringing you a more comfortable experience.Finally,thank you for your recognition of our hotel.
ESML
Pillow Water Double Bed Room With Balcony
Menginap pada Mac 2024
Pasangan
10 ulasan
5.0/5
Luar Biasa
Disiarkan pada 6 Mei 2024
Its our 2nd time in Wuzhen, so we prefer staying a night is the best way or the only way for tourist to enjoy wonders of Wuzhen Watertown.
This hotel is located inside the watertown so you have the privilege to roam till late and as early in the morning.
Since its our first time staying in the hotel, we are not aware that the hotel has 2 entrances. We checked in at the common area, while our luggages will be transported to our designated hotels, since we only had a day to explore, without dropping to our hotel we go straight to the West part of Wuzhen water town.
This time we almost finish the whole area, and we felt so amazed with bands singing inside restaurants, and it turned out so well.
During the day, you can enjoy the old stone alley. We stayed in East gate, one unit has 3 rooms, 1 on the 1st floor (which we had), while 2 more rooms upstairs. Ground floor has a common area for morning tea time.
We choose the lower ground since it has balcony overlooking a part of the watertown. While for the room, definitely its expected to be old style, but its clean, with typical Chinese decor of 4 posts bed frame, which practically makes the room a bit crowded.
Breakfast is typical buffet type, good taste. Servers are very efficient, since guests coming in continuously. They're so attentive as soon as you finished your food, they'll surely cleans your plate out.
Overall, we did enjoy our stay.
Terjemah
6/19
Jawapan daripada Pihak Penginapan: Your favor and satisfaction of our hotel are the driving force for our continuous improvement.From now on,we'll be devoted to bringing you a more comfortable experience.Finally,thank you for your recognition of our hotel.
KIWI TAY
Pillow Water Featured Double Bed Room B
Menginap pada Jun 2024
Pasangan
12 ulasan
4.5/5
Hebat
Disiarkan pada 24 Jul 2024
Very great location inside the Wuzhen ancient town.......
Terjemah
Jawapan daripada Pihak Penginapan: Distinguished guests, thank you for staying at the Pillow Water Resort! Every city always has a reason to be remembered. Every season has our reluctant scenery, and every hotel has sweet memories. I hope Pillow Water Resort Hotel will be the warmest and most unique part of your memories. I am eagerly looking forward to you coming again and feeling the different pillows! Have a good life!
Eugeneuj
Pillow Water Double Bed Room With Balcony
Menginap pada Sep 2024
Pasangan
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 1 Nov 2024
Niceeee
Terjemah
Jawapan daripada Pihak Penginapan: 您的喜愛和滿意是我們不斷提升的動力,我們將繼續努力,為您帶來更加舒適的體驗。人行秋色之中,腳下踩的,發上戴的,肩上似有意無意飄墜的,莫非明艷的金黃與黃金。
Pengguna Tetamu
Pillow Water Superior Standard Room
Menginap pada Okt 2024
Pasangan
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 16 Nov 2024
It is grand and clean, esp at the lobby. the room is clean as well, although it appears slightly old.
Terjemah
Jawapan daripada Pihak Penginapan: Your favor and satisfaction of our hotel are the driving force for our continuous improvement.From now on,we'll be devoted to bringing you a more comfortable experience.Finally,thank you for your recognition of our hotel.
Pengguna Tetamu
Pillow Water Double Bed Room With Balcony
Menginap pada Okt 2024
Melancong bersama rakan
6 ulasan
3.7/5
Disiarkan pada 9 Nov 2024
Location is good which inside the water village but the only things need to beware was the staircase before check in counter. Shutter drop you at the side and you need to take own heavy luggage by staircase, then only you will see the check in counter inside. God blessed that we manage to get helper when check out.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人, 您好!感謝您選擇枕水度假酒店並向我們反饋您的入住體驗。 關於您提到的到達酒店前的行李問題,實在抱歉給您的假期帶來了一定的困擾,我們是有行李託運服務的,在景區遊客中心住宿接待處的旁邊,有專門辦理行李服務的櫃枱,工作人員可以幫您將行李運送至酒店,免去您自己攜帶行李進景區的不便。非常開心看到您在退房時,酒店工作人員向您提供了行李服務,也非常感謝您對我們的肯定,我們重視每一位賓客的反饋,並會以此作為提升我們服務的契機。對於此次入住給您帶來的不便,再次向您表示酒店最誠摯的歉意,也希望未來您可以再次選擇枕水度假酒店,祝您生活愉快!
Pengguna Tetamu
Pillow Water Standard Room With Riverview
Menginap pada Sep 2024
Pasangan
3 ulasan
4.7/5
Menakjubkan
Disiarkan pada 30 Okt 2024
The hotel is conveniently located within short walk from shuttle stop and hotel workers helped us unload all our luggages to individual rooms. there is a bit delayed availability of one of three rooms we booked. Our room has windows opened to the river and bridge views. The breakfast had great variety of choices. Highly recommended!
Terjemah
Jawapan daripada Pihak Penginapan: Your favor and satisfaction of our hotel are the driving force for our continuous improvement.From now on,we'll be devoted to bringing you a more comfortable experience.Finally,thank you for your recognition of our hotel.
Xomplo
Pillow Water Superior Standard Room
Menginap pada Jul 2024
Melancong bersama rakan
5 ulasan
4.7/5
Menakjubkan
Disiarkan pada 26 Ogo 2024
Most centric hotel in the area. Extremely big and with beautiful traditional Chinese decoration. Outside pool was not open and service in English was difficult. But definitely worth the stay.
Terjemah
Jawapan daripada Pihak Penginapan: Your favor and satisfaction of our hotel are the driving force for our continuous improvement.From now on,we'll be devoted to bringing you a more comfortable experience.Finally,thank you for your recognition of our hotel.
Pengguna Tetamu
Pillow Water Superior Standard Room
Menginap pada Ogo 2024
Keluarga
2 ulasan
4.5/5
Hebat
Disiarkan pada 6 Sep 2024
Good to stay within the wuzhen town. Located inside the town. Convenient for stay.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guests, thank you for your review of Pillow Water Resort Hotel! But it is also a pity that the hotel facilities and services failed to meet your expectations of 5 points, we will continue to work hard and maintain the enthusiasm of work, and hope that you can choose Pillow water resort hotel again next time you come to Wuzhen. All staff at Pillow Water Resort wish you a happy life!
Pengguna Tetamu
Pillow Water Superior Standard Room
Menginap pada Mei 2024
Keluarga
4 ulasan
1.5/5
Disiarkan pada 29 Jun 2024
bad experiences: the front desk lady who handled the reservation was very unprofessional, I was not blaming her, because she was a trainee (from her name tag) by herself without supervising, it took at least 30 minutes to settle down my reservation without smiling from her face; the room I stayed was old and strong odor smell. From 1 to 10, I think the Waterside Resort only worth 3 point in my opinion.
Terjemah
Jawapan daripada Pihak Penginapan: Dear customer, first of all, thank you very much for taking the time to leave a comment. Unfortunately, the check-in experience did not meet your expectations. The hotel has reported to the tourist service center that the staff handled the process slowly and did not smile at the guests; We will strengthen the training of our employees on their job skills and services to create a high-quality accommodation experience for our guests. We also hope that in the near future, you can give us another opportunity to serve you. Wishing you a happy life!