Hotel berhampiran Love Hortensia, Sofia

I received excellent service from Kaloyan - Prior to arrival I contacted the hotel to let them know it was my partner’s birthday whilst we were there, he organised a lovely surprise in the room for him arriving and kindly checked in with us throughout the trip to ensure everything was good. Great service! The hotel is excellent, very clean with nice decor, executive lounge is lovely and spacious. We will definitely be staying here again when in Sofia :)

The room is not too big but very comfortable. The service here is great and the location is perfect . I love the breakfast here , have lots of choice and the food are not bad. Just an small issue happen is that the manger mixed up our room since we have a big group of 12 people , I have upgraded my room but the manger had wrongly give this upgraded room to my friend without notice. But the manger have free out breakfast for apologies which I appreciated that and it’s a very service there.

My stay here was good, the landing photo on this page is a bit misleading, those trees on the right are now buildings. Still, decent wifi, a smart tv, comfortable beds and provided breakfast made for a nice stay. The real bonus was the location, 1 min from central train station meant i got to the airport in 30 mins. Lots of grocery stores, bakeries and cash exchange place as well

We had a nice stay. Upgraded to business room. Breakfast buffet was large and good. A super big indoor pool with sauna and spa. Location is quite good. Near central station and about 20min walk to city center. Reception staff was very friendly and helpful. Good value for money.

Великолепный отель. Хорошие завтраки. Персонал очень вежливый! Спасибо ребятам за прием! Чистые номера, персонал очень следит за этим. Номера уютные и приятные, приятно расслабиться после командировки. Расположение отеля великолепное - самое сердце столицы! Это лучший отель в Софии. Если в Софию - только сюда!

Nice Location near the cathedral and excellent spa area and pool ( small )

Upon arrival at the reception we had problems with the prepayment; It was not possible to pay the price without the prepayment already provided, after about 30 minutes it was possible in cash, not the preferred card payment; the employee justified this with a new computer system. The room was not air conditioned upon arrival and was quite warm; the shower does not drain normally and quickly fills up to the brim; The beds are a kind of box spring bed: for me (about 85 kg) the mattress was not comfortable. There was only few toilet paper upon arrival, so I called the reception after it was finished, but after about an hour nothing was delivered - not to be expected for a 4 star hotel! The bathroom fan is a bit noisier than I expected and should usually auto stop after a while (although it was connected to the lamp, it usually happens). The thick curtains easily detach from the suspension when closing, and the small room fridge is much too loud (noticeable at night). When exactly is breakfast should be in the folder (I didn't see it at first glance) I liked the breakfast, the orange juice could be freshly squeezed, there should be milk (and lactose free) next to the muesli, and there should also be gluten free bread, but overall good quality of the products; we didn't try the restaurant for dinner due to the high prices. fitness room: Directly the first machine on the left (for legs) doesn't work and it hasn't changed during the week's stay, although we complained, the note with this information had fallen under the bench, so not visible; but otherwise the hall is in good condition The pool is small and during the stay they closed it, it was soon announced that the pool heating would be repaired: heating at 35 degrees outside air temperature? Incomprehensible! I tried to speak to the manager but he didn't seem interested. After we asked for a discount because the pool wasn't working, at least they took away the note the next day. All in all, this hotel did not overwhelm us and we will not visit it again: high standards and beautiful pictures, but unfortunately no coverage in reality.

Hey friends! A night at the hotel, me and my wife. I called from the airport and asked for a shuttle - within 7 minutes a shuttle came. Beautiful! Check in for a few minutes - short and to the point and professional. A room was already ready. Reasonable, tasty and varied breakfast. On the floor of the rooms there is a facility with hot and cold water and sparkling water. I have not met anything like this in any hotel in Europe, Japan or the Middle East. Good air conditioning in the room and soundproofing. For the negative: TV in the room includes satellite broadcasts, only there is no explanation for activation?! No channel list either?! No glasses in the room?!; There is a water heater and no coffee or tea at all?!; Water pressure in the shower is weak and also not very hot water. Must note that for a fee you can buy a cup of coffee in the lobby 24/7. In conclusion: nice place, nice staff, and not bad value for the price. recommend Best regards, Dr. Joseph Guy

Good location and lacking pedestrian walk passing

I missed my flight at sofia airport so had to book a hotel for one night. So I went for a mid range hotel. It was better than mid range. Lovely helpful staff on reception, an aceptable price with thier discount....paid 68 euros for a large kingsize bed with onsuite bathroom. Comfortable bed, fresh pillows (very snazzy cushions too) and a nice relaxing corner sofa, reasonable TV and every thing was realyl clean. Complimentary coffee and tea, which is not the norm in Bulgaria, nice and quiet, was lovely and warm. Actualyl a bit too warm and I couldnt turn the heating down so I had to sleep wit hte fridge open to cool off as aircon didnt work. THis was the only negative for me. They did an airport pickup, but not a drop off and this nearly stopped me booking, as they should have told me this at the begining, however they were saved by the fact the metro was 4 stops to the airport and cost me 1.60 leva, so about 70p. I picked up food from the little shops in the metro, as I hit a holiday so the restaurants close by were closed. A very lovely stay and Id go there again. AND they had these lovely drop lights near the bed as side lights, some veyr nice touches, clean crisp sheets, soft towels and nice soaps etc and they dont ask you to leave till 12 lunch time. My photo doesnt do the room justice