Hotel berhampiran MAG Marketplace, Sofia

Upon arrival at the reception we had problems with the prepayment; It was not possible to pay the price without the prepayment already provided, after about 30 minutes it was possible in cash, not the preferred card payment; the employee justified this with a new computer system. The room was not air conditioned upon arrival and was quite warm; the shower does not drain normally and quickly fills up to the brim; The beds are a kind of box spring bed: for me (about 85 kg) the mattress was not comfortable. There was only few toilet paper upon arrival, so I called the reception after it was finished, but after about an hour nothing was delivered - not to be expected for a 4 star hotel! The bathroom fan is a bit noisier than I expected and should usually auto stop after a while (although it was connected to the lamp, it usually happens). The thick curtains easily detach from the suspension when closing, and the small room fridge is much too loud (noticeable at night). When exactly is breakfast should be in the folder (I didn't see it at first glance) I liked the breakfast, the orange juice could be freshly squeezed, there should be milk (and lactose free) next to the muesli, and there should also be gluten free bread, but overall good quality of the products; we didn't try the restaurant for dinner due to the high prices. fitness room: Directly the first machine on the left (for legs) doesn't work and it hasn't changed during the week's stay, although we complained, the note with this information had fallen under the bench, so not visible; but otherwise the hall is in good condition The pool is small and during the stay they closed it, it was soon announced that the pool heating would be repaired: heating at 35 degrees outside air temperature? Incomprehensible! I tried to speak to the manager but he didn't seem interested. After we asked for a discount because the pool wasn't working, at least they took away the note the next day. All in all, this hotel did not overwhelm us and we will not visit it again: high standards and beautiful pictures, but unfortunately no coverage in reality.

3 night in aparthotel for leisure. Room very nice, housekeepinh every day take off gabgage and refill everything for bathroom, maybe it wpuld be nice to clean windows propperly and below bed, but for this price is very good. Little bit outside city centre, but around is also enough to see/view. Taxi from aparthotel to city center approx 4-5-6€. Ms. Irina (I hope I wrote her name good, is great!

Великолепный отель. Хорошие завтраки. Персонал очень вежливый! Спасибо ребятам за прием! Чистые номера, персонал очень следит за этим. Номера уютные и приятные, приятно расслабиться после командировки. Расположение отеля великолепное - самое сердце столицы! Это лучший отель в Софии. Если в Софию - только сюда!

It was really ******. We bought 2 rooms both of them were cold. We asked the receptionist for climate commander. Believe me, he did not want to give us. We told him again and again, finally he gave us. We were surprised. The receptionist was very unhelpful. The breakfast was ******. It was not delicious and the portion was really small. Even my son (5 years old) said: i am still hungry :( I really DO NOT RECOMMEND this hotel!

Perkhidmatan Hebat. Sarapan pagi memang sedap. Kemudahan yang hebat.

Until now I had had good experience with MGallery hotels in just about every way so this one, while ok in general, was not brilliant and I think not that welcoming. To get into the car park was not easy as, even though I had asked how to, and we pressed the button a few times, I had to go back to reception as the receptionist had not bothered to respond as she was dealing with a lady who was apparently very tired and really need to check in immediately. I pointed out I was tired too and keen to check in. Imagine sitting outside in the car at a barrier like an ***** - hardly great service. Getting out was similar although it was another member of staff who failed to notice the bell, but that brings us back to that previous receptionist who I think was impatiently rude to him, as he was being trained and clearly not brilliantly. The rooms are ok. The theme seems to be pre-cast concrete. The restaurant was good in terms of food but the staff were not attentive.

It was an amazing accommodation for me. I came Sofia by train and the hotel is very close to the Sofia Railway Station & Bus Terminal and it took a 3-5 min to arrive with a big luggage. 9 a.m. was an early time for an check-in but the staff helped me about an early check-in and im so thankfull for it. The room was so clean and well organized. I shared the same room with my parents and there was an extra bed for me (it was comfortable) and still there was an enough space to move. The AC was a little bit old but it was working nicely, Internet connection was good and I was able to use it without interruption. The bathroom was clean. There was a lot of options in the breakfast room. I ate a lot actually and everything was so tasty! Kitchen’ door was open when i was in the breakfast area and it looked so clean to me so i never felt anxious while eating. The chef (i think her name was Sofia sorry if im wrong) was so smiley and the coffee machine wasn’t working for a reason when i was there and i asked for help, she quickly fixed the machine without me having to ask a second time. I asked to many question about the hotel, public transportation, markets etc. to the lobby staff and they answered nicely without getting tired. Hotel’ location is not the best for a trip to the Sofia Center. But at least it’s close to the Lions’ Bridge and local markets. It was a wonderfull experiance for me and I enjoyed. Probably I will prefer this hotel again when I come to Sofia.

Hotel a poca distanza dal centro, la posizione perfetto, il personale gentilissimo . Camera grande, spaziosa, con tutti i comfort e soprattutto pulitissima. Devo ammettere che una pulizia così l’ho trovata poche volte, il bagno splendente! Bottigliette d’acqua fornite tutti i giorni, la colazione è passabile, c’è poca scelta di cose dolci e il caffè non è un granché. La nostra camera affacciava su strada ma era silenziosa. Letti comodissimi. Tornerei sicuramente.

This hotel was practically next door to the Serdica ancient Roman complex, so as soon as we had checked in, we went out and roamed among the ruins for awhile. But it's actually a perfect location for all your exploration, walking tours, historic sites, etc. The breakfasts were served in the little restaurant on the 1st floor, and it included lots of options. The staff were helpful and friendly, including giving me directions to a laundry, holding our luggage for awhile on our leaving day, and other courtesies. We recommend this hotel, and would stay there again if we ever go to Sofia again.