Hotel berhampiran Scooter Tours, Sofia, Bulgaria, Sofia

Upon arrival at the reception we had problems with the prepayment; It was not possible to pay the price without the prepayment already provided, after about 30 minutes it was possible in cash, not the preferred card payment; the employee justified this with a new computer system. The room was not air conditioned upon arrival and was quite warm; the shower does not drain normally and quickly fills up to the brim; The beds are a kind of box spring bed: for me (about 85 kg) the mattress was not comfortable. There was only few toilet paper upon arrival, so I called the reception after it was finished, but after about an hour nothing was delivered - not to be expected for a 4 star hotel! The bathroom fan is a bit noisier than I expected and should usually auto stop after a while (although it was connected to the lamp, it usually happens). The thick curtains easily detach from the suspension when closing, and the small room fridge is much too loud (noticeable at night). When exactly is breakfast should be in the folder (I didn't see it at first glance) I liked the breakfast, the orange juice could be freshly squeezed, there should be milk (and lactose free) next to the muesli, and there should also be gluten free bread, but overall good quality of the products; we didn't try the restaurant for dinner due to the high prices. fitness room: Directly the first machine on the left (for legs) doesn't work and it hasn't changed during the week's stay, although we complained, the note with this information had fallen under the bench, so not visible; but otherwise the hall is in good condition The pool is small and during the stay they closed it, it was soon announced that the pool heating would be repaired: heating at 35 degrees outside air temperature? Incomprehensible! I tried to speak to the manager but he didn't seem interested. After we asked for a discount because the pool wasn't working, at least they took away the note the next day. All in all, this hotel did not overwhelm us and we will not visit it again: high standards and beautiful pictures, but unfortunately no coverage in reality.

Well this was certainly something to remember. Stayed here back in May 2018 for a conference. The hotel is a cold was relic, which I would certainly not book had I had the choice. The lobby is huge and empty, and the rooms spread over numerous floors, sparcely decorated, giving you a cold and dreary feeling. The views over the dark city and sweeping, but the location is not central and did not offer anything to orient yourself. There is a quite good restaurant with local cuisine nearby. Sofia itself is worth a visit, the centre is quite interesting and the immense cathedral extraordinaty - worth a visit for its own shake.

3 night in aparthotel for leisure. Room very nice, housekeepinh every day take off gabgage and refill everything for bathroom, maybe it wpuld be nice to clean windows propperly and below bed, but for this price is very good. Little bit outside city centre, but around is also enough to see/view. Taxi from aparthotel to city center approx 4-5-6€. Ms. Irina (I hope I wrote her name good, is great!

Великолепный отель. Хорошие завтраки. Персонал очень вежливый! Спасибо ребятам за прием! Чистые номера, персонал очень следит за этим. Номера уютные и приятные, приятно расслабиться после командировки. Расположение отеля великолепное - самое сердце столицы! Это лучший отель в Софии. Если в Софию - только сюда!

Until now I had had good experience with MGallery hotels in just about every way so this one, while ok in general, was not brilliant and I think not that welcoming. To get into the car park was not easy as, even though I had asked how to, and we pressed the button a few times, I had to go back to reception as the receptionist had not bothered to respond as she was dealing with a lady who was apparently very tired and really need to check in immediately. I pointed out I was tired too and keen to check in. Imagine sitting outside in the car at a barrier like an ***** - hardly great service. Getting out was similar although it was another member of staff who failed to notice the bell, but that brings us back to that previous receptionist who I think was impatiently rude to him, as he was being trained and clearly not brilliantly. The rooms are ok. The theme seems to be pre-cast concrete. The restaurant was good in terms of food but the staff were not attentive.

We were here as part of a group tour in September 2022. Check in was swift from the hotel staff and we were given a room on the second floor. As we were part of a Travel Talk Tour, some of the rooms were twins and some were triples. I was in a triple room for the one night we spent here - for three lads with suitcases, the room was a bit on the small side, but we made it work. The beds were comfortable enough, the bedding and the room were clean and the fixtures were in good condition. As well as the three beds, there was a desk, TV, wardrobe with safe and hanging space. The bathroom had a shower over the bath, large sink and vanity unit and toilet. The towels were clean and there were no issues with water pressure or temperature. The hotel wifi was good - good range and speed. We headed into one of the conference rooms for a briefing before our tour and it was a good size. There was a wedding party next door in one of the other conference rooms. Breakfast was good, with a good selection of food and drink. The staff were helpful and spoke good English. Location-wise, you've got a big supermarket next door, so if you need anything, including anything from a pharmacy like we did, then you're in luck. Overall a good short stay here - recommended.

A very nice hotel, they have great amenities; restaurants, room service, a ******, etc The rooms are a little dated, but comfortable and clean.

Struttura nell'insieme molto bella, opere d'arte da tutte le parti,una gioia per gli occhi, le camere spaziose,ma aimé un po sporche, colazione eccezionale con tantissime scelte sia dolce che salato. Una pecca a mio parere è la temperatura interna della struttura, ma soprattutto delle camere che anche con clima acceso 13° non si riusciva a freddare.

Hotel is perfectly located in the city center and you have everything within a walking distance - various shops, some pretty good restaurants and bars nearby and good public transport service. The room was clean, very cosy and quiet as well. And the staff is really friendly and helpful.