Hotel berhampiran Торфено бранище, Sofia

We stayed with two young children for 4 nights whilst we attended a wedding in Sofia. The hotel is in a quiet location with parking. The staff on arrival are friendly especially George he made us feel very welcome and helped with our luggage. We stayed in the family room. The room was nice big and spacious. It is in need of a few repairs and upgrades. The sofa is dipped in the middle, the corners of the bathroom are grubby, the bath has jets that need gutting and the door to the balcony is hanging off and doesn’t close properly which is a safety concern. Breakfast is simple and not a lot was out although hot food is made at your request and room service is available. The breakfast staff were lovely. A young man called Alex was very impressive, polite and diligent. Such an asset to the company to have staff like Alex. An incident with the cleaner ruined our time here. We returned to our room to get ready for the wedding that we went to Sofia for to find the cleaners had turned the room upside down. They had pulled the sofa out and the larger lady with short hair yelled at us because there were crumbs from our children eating biscuits. She was very rude and refused to leave so that we could get ready. This made us late for the wedding. And it left us feeling unwelcome and uncomfortable. My husband complained. And it was explained to us that they just want us to keep the room tidy. It was tidy there were just a few biscuit crumbs on the sofa and floor. We paid for house keeping and it was unreasonable of the cleaners to expect to clean already clean rooms. The fact that we were shouted out by the cleaner is outrageous. The lady with the short hair is a liability. You cannot shout and be rude to guests over crumbs on the floor and sofa. I don’t want to penalise the rest of the team for one hostile cleaner. The rest of the staff were wonderful, friendly and accommodating. The outside area is beautiful especially at night. Lots of fairy lights. The staff are easy going and there is a play area in the gardens including a huge trampoline. There is a well which is covered so just beware to watch young children. The pool looks nice but is deep and cold. It would have been nice if it was heated but in September it was too cold to enjoy. Food is good and room service was great. Overall it was a comfortable experience and cost effective.

Upon arrival at the reception we had problems with the prepayment; It was not possible to pay the price without the prepayment already provided, after about 30 minutes it was possible in cash, not the preferred card payment; the employee justified this with a new computer system. The room was not air conditioned upon arrival and was quite warm; the shower does not drain normally and quickly fills up to the brim; The beds are a kind of box spring bed: for me (about 85 kg) the mattress was not comfortable. There was only few toilet paper upon arrival, so I called the reception after it was finished, but after about an hour nothing was delivered - not to be expected for a 4 star hotel! The bathroom fan is a bit noisier than I expected and should usually auto stop after a while (although it was connected to the lamp, it usually happens). The thick curtains easily detach from the suspension when closing, and the small room fridge is much too loud (noticeable at night). When exactly is breakfast should be in the folder (I didn't see it at first glance) I liked the breakfast, the orange juice could be freshly squeezed, there should be milk (and lactose free) next to the muesli, and there should also be gluten free bread, but overall good quality of the products; we didn't try the restaurant for dinner due to the high prices. fitness room: Directly the first machine on the left (for legs) doesn't work and it hasn't changed during the week's stay, although we complained, the note with this information had fallen under the bench, so not visible; but otherwise the hall is in good condition The pool is small and during the stay they closed it, it was soon announced that the pool heating would be repaired: heating at 35 degrees outside air temperature? Incomprehensible! I tried to speak to the manager but he didn't seem interested. After we asked for a discount because the pool wasn't working, at least they took away the note the next day. All in all, this hotel did not overwhelm us and we will not visit it again: high standards and beautiful pictures, but unfortunately no coverage in reality.

Great one night stay. Me and my mate wanted somewhere to bed down before hiking up Vitosha and this place was perfect. Krasimir was fantastic. We arrived late after a 3 hour journey from Kazanlak and hadn’t eaten so Krasimir asked the restaurant next door if they could cook us some food even though they stopped serving at 9:30pm. Service and food at the restaurant was excellent. We also had breakfast there the next morning. Although we were due to check out at 12 we were able to leave our bags at reception for the day whilst we hiked up to Boyana waterfall. On our return, Krasimir kindly booked us a taxi to head back into the central part of town. Really helpful with it being our first time in Sofia and our Bulgarian being very limited. Thankyou Krasimir & Villa Boyana for your excellent hospitality.

Well this was certainly something to remember. Stayed here back in May 2018 for a conference. The hotel is a cold was relic, which I would certainly not book had I had the choice. The lobby is huge and empty, and the rooms spread over numerous floors, sparcely decorated, giving you a cold and dreary feeling. The views over the dark city and sweeping, but the location is not central and did not offer anything to orient yourself. There is a quite good restaurant with local cuisine nearby. Sofia itself is worth a visit, the centre is quite interesting and the immense cathedral extraordinaty - worth a visit for its own shake.

It was an amazing accommodation for me. I came Sofia by train and the hotel is very close to the Sofia Railway Station & Bus Terminal and it took a 3-5 min to arrive with a big luggage. 9 a.m. was an early time for an check-in but the staff helped me about an early check-in and im so thankfull for it. The room was so clean and well organized. I shared the same room with my parents and there was an extra bed for me (it was comfortable) and still there was an enough space to move. The AC was a little bit old but it was working nicely, Internet connection was good and I was able to use it without interruption. The bathroom was clean. There was a lot of options in the breakfast room. I ate a lot actually and everything was so tasty! Kitchen’ door was open when i was in the breakfast area and it looked so clean to me so i never felt anxious while eating. The chef (i think her name was Sofia sorry if im wrong) was so smiley and the coffee machine wasn’t working for a reason when i was there and i asked for help, she quickly fixed the machine without me having to ask a second time. I asked to many question about the hotel, public transportation, markets etc. to the lobby staff and they answered nicely without getting tired. Hotel’ location is not the best for a trip to the Sofia Center. But at least it’s close to the Lions’ Bridge and local markets. It was a wonderfull experiance for me and I enjoyed. Probably I will prefer this hotel again when I come to Sofia.

This is a great new hostel concept for Sofia and Bulgaria. Its nice to have a fully enclosed bed (with curtain) which add to privacy, when sharing a room (dorm) with 4 other travellers Furthermore there are several lighting options within the actual bed area full and dime lightening, However, I was allocated a top bed in the dorm, I did find it hard at first to get in and out. Perhaps I am just too old for the hostel concept! - No seriously, it was very good for a hostel. The room was air-conditioned and seemed to work well. Great exchange with fellow travellers in my room, the benefits of staying in a hostel. Our external bathroom, was directly opposite with several showers and toilets. However, one facility was out of order. There are two different kitchens on different levels. I checked in at the allocated time - at first there seemed to be some problem with the reservation. I had prepaid my reservation, though Trip.com, but the vast majority of travellers use hostelworld.com, which only require a deposit, with the remaining payment given at the hostel. This created some confusion at check-inn. The hostel is very close to the main railway and bus station (10 min walk). However, this hostel is quite far from the main tourism zones and sights of Sofia, which is about 45 to 50 walk. However, there a several trams & buses to get you there - maybe little a bit confusing for first time Sofia traveller. Overall, I highly recommend this hostel.

Великолепный отель. Хорошие завтраки. Персонал очень вежливый! Спасибо ребятам за прием! Чистые номера, персонал очень следит за этим. Номера уютные и приятные, приятно расслабиться после командировки. Расположение отеля великолепное - самое сердце столицы! Это лучший отель в Софии. Если в Софию - только сюда!

Until now I had had good experience with MGallery hotels in just about every way so this one, while ok in general, was not brilliant and I think not that welcoming. To get into the car park was not easy as, even though I had asked how to, and we pressed the button a few times, I had to go back to reception as the receptionist had not bothered to respond as she was dealing with a lady who was apparently very tired and really need to check in immediately. I pointed out I was tired too and keen to check in. Imagine sitting outside in the car at a barrier like an ***** - hardly great service. Getting out was similar although it was another member of staff who failed to notice the bell, but that brings us back to that previous receptionist who I think was impatiently rude to him, as he was being trained and clearly not brilliantly. The rooms are ok. The theme seems to be pre-cast concrete. The restaurant was good in terms of food but the staff were not attentive.

Hotel is perfectly located in the city center and you have everything within a walking distance - various shops, some pretty good restaurants and bars nearby and good public transport service. The room was clean, very cosy and quiet as well. And the staff is really friendly and helpful.