Iberostar Waves Averroes

Propre:5/5 Service:5/5 Emplacement :5/5 Animation 3,5/5

Disappointing for this price and for a 4 stars hotel. Room was barely acceptable, clearly not cleaned below the beds, no glasses, no towels, soap and shampoo containers almost if not empty upon arrival and were not filled at all during our stay. Towels were a nightmare to get: sometimes just enough, sometimes missing one, sometimes missing two. Getting an iron was a battle and forget about laundry service. Requests were not always met with a nice answer, they painted a room next to ours taking no precautions, getting the smell far into ours. Lunch was excruciatingly expensive for the area, forget about it. Included breakfast and dinner were OK. Location was very nice, although the surroundings are a bit dead..

We enjoyed our stay

這是出國住宿最滿意的一次，含早晚餐，酒店面朝大海，有游泳池和海灘。室內就可以觀看日出，度假到這個酒店，物有所值。

This is rated as a 4* that it easily exceeded and really wants a 5* but needs a little bit of work. The Outside looking in is very grand and once inside it doesn't disappoint. Very swish and air conditioned. Arrived during lunchtime and was offered to use the restaurant first before checking in which we did. Then check in was quick and easy. A porter took our caes via the lift. The lifts all work and although the hotel was pretty full never had to wait much for the lift. Then this is where the hotel needs improvement. The corridors were extremely warm and a bit dark and dingy often with mattresses and cots up against walls. Now the rooms are huge with big balconies but need a good freshening up. They were spotless clean but quite dated with surprisingly no tea/coffee making facilities so bring a travel kettle. There is a fridge to keep your bottled water and milk cool. Food started off nice but got very samesy after a few days but I do get there are many international guests so it's hard to keep every nationality happy. Now our waiter Kamil was an absolute credit to the hotel with his wit, charm and hard work, always saving our favourite table with a cool bottle of wine and on our last night decorated it with a few flowers which was a nice touch. Pool and pool bar were great and barmen always cheery as were ALL the staff. Evening entertainment was just dancing . Talented dancers, all of them and they were all from Cuba and that got a bit samesy. The animation guys and gals were great fun, working extremely hard. All in all a great stay and only needs bit of tender love to the corridors and rooms to hit a 5* hotel in my view. Also the maid who attended room 4034 was great.

Fantastic hotel and staff, animation team are brilliant with great engagement. Bar staff so friendly and quick to serve. Big thanks to Mira (animation and Henni behind the bar. ) food is lovely and something for everyone. Booking to return in 2025.