Sousse Palace Hotel & Spa

Sehr freundliches Personal. Der Raum war gut aber man sah dass vor einiger Zeit Bettwanzen vorhanden waren. Die Mahlzeitkarte war leider nur sehr begrenzt. Die Kosten ein wenig zu überteuert für das Zimmer. Der Pool (/ innen und aussen) war sehr schön beleuchtet und hygienists. Die Aussicht vom Hotelzimmer war aber sehr schön.

Service digne d’un hôtel 2 étoile

環境不錯，衹是設施較破，水龍頭都壞了。請人修理還是比較及時

Très très mal placé : en plein centre ville avec bcp de passage de tt types !! Pas de place de parking , la plage est trop pleine . Il n’a du « palace » que le nom ne mérite pas ces 5 étoiles .

Great hotel, clean and tidy lobby, the food is great and diverse in the “all you can eat buffet”, the swimming pool is well maintained, the service was really accommodating and helpful. The first floor has such a relaxing atmosphere, personally I like the decoration choice.

The only advantage of this hotel is the location, but considering the number of disadvantages it has, I do not recommend anyone to book it. The rooms were dirty, cobwebs on the walls, the same in the corridors, I had three huge cockroaches in the room! The plates and cutlery in the restaurant were also unwashed, the tablecloths had stains from previous guests, the food was monotonous, practically the same every day, bland and not very tasty. The ladies at the reception were not very nice, standing there as if they were a punishment. A beach full of pets and other garbage. I honestly don't recommend it.

Really really bad plan .they stole my shirt and they denied its existence.the food was aweful and im really disappointed.i ll never came back again.bunch of stealers with w bad way to adress and handle clients.

We stayed 1 week from 7th to 14th October 2023 as a couple on ground floor room facing the pool. Best things: The hotel is well placed in the centre of Sousse. Plenty of restaurants, shops and market. They have their own private beach with 2 guys as security man. Plenty of sunbeds on the beach as well as near the swimming pool. They have a heated pool indoor which is not heated. Hotel was clean and not overcrowded. Our room needs updating as the bathroom is in very bad state. TV did not work for English channels and we never used the TV all week. Our room safe was not working so they changed it for another. Fist night we arrived at 10 pm and there was 1 small bottle of water in our room. I requested for a kettle and extra bottle of water. Kettle was delivered but their was not cups, tea/coffee, suger so I had to ring again which was delivered nearly an hour later. They gave us cold sandwiches on the first night nearly an hour later. Worse things: Reception staff have difficulty to understand English. Restaurant staff behind the counter making eggs, pancakes etc are not friendly at all. They seem to ignore guest when we want to order and specially the big guy and the short lady near the eggs station are chatting away in their own language non stop. Comparing to other hotels we have stayed, they need to train their staff to be helpful, have a smile (which cost nothing) and acknowledge guest. Other staff naming them Muhammed Ochera, Helmi and Nabil who looks after the tables were very helpful and smiling. The chap looking after the sunbeds and matts near the pool is either chatting away on this phone or with his mates. We and other guest had to help ourselves to open the umbrella, fetch matts the sunbeds. We noticed that if you do not speak their language, French and or Arabic and you will struggle. Meals where almost same on most days and left overs food heated again and served on next day. They need to change menu and have less but fresh meals. Overall, I would say 50% was OK to stay at this hotel.