Pengguna Tetamu
21 Disember 2024
Overpriced and oversold. Peaceful it was not, “deluxe” it was not. We booked 9 nights in a deluxe sea front cabin. There was a business training function taking place that they had rented most of the rooms out for, and was hosted directly under our room. Upon arrival the manager asked me if, “we go to bed early?”. Assuming it was for one night, I ignored this and we went out for dinner. I’m a reasonable guy. For 4 days and nights we had a full-on 20 or so NLP training group below our room (which is made of tin so they might just as well be with you). We were woken by them each day at 7am, then during the day they were making noise below us, then at night, the same. On the 4th night we had had enough. They were screeching and shouting at 9pm, below us, so I went and asked the staff to put a stop to it. This worked for all of 15 mins. At 10pm I had to go down and ask them all to shut up as we were trying to sleep. We could not even hear the sound over them on my laptop trying to watch a movie at 8pm. By this stage we had had enough. Not only with the constant noise, but also having to walk through a corporate training session in our swimmers when we returned from the beach. I had prepaid for half the booking of 9 nights. On day 5, after 4 nights, I told the manager we wanted to checkout as this was unacceptable and we were not comfortable staying there, especially after having to tell a large part of the residents to be quiet. He point blank refused to compromise , telling me we had no right to cancel under the booking terms and conditions. We both explained to him that the easiest and fairest solution was to let us leave , having already paid for the time we had spent there, plus some extra. He was not having it, questioning how it affected us, and telling us nowhere else would be “quieter”. At this point he walked away to "think about it". The manager did put the business group on a table on the beach for their last night so we could sleep, and this was appreciated. I think they all had a better time too, The room was far from “deluxe”. Over the 1st 4 days we had no hot water on day 1, tepid water on day 2, pump failure on day 3, and no water again on day 4 when my partner was trying to wash off soap in the shower. There was a state wide power outage on one day which was planned and no one thought to warn us about so we didn't charge up laptops and phones. The upstairs "deluxe" rooms also have no privacy on the balcony if you are on the "wrong" side of the dividing curtains. When they come up the stairs the first thing they see is you. The rooms are cleaned every other day, when they actually turn up, which is not always, as you have to wait while they work as reception won’t give them a key. The rooms are also not sealed at all. The bathroom fan vents don’t close, so we had to leave it on 24/7 to limit what came back into the room through it, the front door has a gap big enough for fingers to fit underneath. We got eaten alive by mosqui
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