Ulasan Mangkuluhur ARTOTEL SUITES

Hari itu cekin perlu waktu 45 mnt berdiri ngantri padahal posisi cekin jam 4 sore, pesan minta view city karna banyak orang yang blm dpt kamar alhasil terima2 aja, daripada nunggu lagi. Sofar pas udah masuk kamar rasa kesal terobati karna emang sebagus itu, viewnya juga ga kalah bagusnya, kasurnya enak nyaman banyak colokan bathtubnya juga masih baru, sarapan juga nunggu 15 mnt karna blm ada kursi kosong, but enak semua makannya banyak varian, jamunya juga enak. Parkirnya lumayan banyak slot,

Tempat bagus nyaman sangat cocok digunakan staycation bersama keluarga

Penarafan hotel adalah dinilai terlalu tinggi, walaupun kakitangan daftar masuk menjelaskan ia adalah hotel 5 bintang tempatan. Hotel mempunyai infrastruktur hotel 5 bintang tetapi di dalamnya kurang. 3 daripada 4 lif sedang beroperasi, masa menunggu untuk menaiki lif adalah lama. Tiada air panas antara 12mlm hingga 3am setiap hari kerana naik taraf. Motor langsir kereta berdengung tanpa henti walaupun anda tidak menggunakannya, ia menjadi pencemaran bunyi di dalam bilik. Terpaksa memanggil pasukan penyelenggaraan untuk mengeluarkan bekalan kuasa. Tiada tikar mandi disediakan dan tekanan air pancuran adalah sangat rendah. Mentol lampu yang ditiup tidak diganti. Kalis bunyi bilik tidak bagus, anda boleh mendengar aktiviti koridor & jiran. Daripada titik harga ke nilai, lebih baik untuk membawa perniagaan anda ke rangkaian hotel 4 bintang antarabangsa.

Bilik dan bilik airnya luas. Malangnya kemudahan adalah saiz perjalanan jadi perlu diisi semula setiap hari. Saya menjangkakan untuk hotel 5 bintang mempunyai botol besar untuk kemudahan. Karpet entah bagaimana agak berbau dan kotor. Sarapan pagi mempunyai pelbagai pilihan tetapi rasanya tidak sesedap kali terakhir saya makan malam AYCE di hotel ini beberapa bulan lalu. Apabila saya datang pada hari pertama dengan membawa bagasi besar saya, pihak keselamatan langsung tidak membantu saya🥲 jadi saya terpaksa membawa sendiri menaiki tangga (nasib baik tangga itu pendek). Walau bagaimanapun, kakitangan hotel adalah baik. Lokasi sangat strategik dan mempunyai pemandangan yang bagus.

Ia adalah penginapan yang sangat selesa. Sarapan pagi tidak begitu pelbagai, tetapi semuanya enak. Saya merancang untuk datang lagi dengan kumpulan dan ingin tinggal di sini.

Dari segi lokasi bagus kerana ia mengambil masa kira-kira 10 minit perjalanan ke GBK dan 7 minit ke Lotte Mall. Kakitangan membantu dan mesra. Sarapan adalah pelbagai jenis tetapi kualitinya tidak begitu hebat. Kebersihan bilik agak asas, tetapi cat dan kayunya sumbing dan tercalar jadi saya rasa pengubahsuaian amat diperlukan. Berharap ada spa yang sesuai di hotel.

Had a king room on 12th floor for 7 days. First impression of hotel was fair, corridor does smell musky/food. Room is big but certainly need some cleaning and maintenance. Stains on carpet, spills on cabinet, cob web on bathroom ceiling, shower drainage smells when shower is in use, shower hose water pressure is weak, housekeeping is not consistent of refilling amenities, often not complete. Air conditioning is extremely cold, in-room control does not have much effect on changing room ac temperature but to have it On/Off. 2 bottles of water are complimentary everyday, as well as one time welcome snacks.

Always stay in artotel whenever i go to jakarta. Big twin bed artsy room. Perfect location. Nice breakfast.

The hotel is relatively new, gives you excellent service and the facilities are great. On the day of arrival the hotel couldn’t offer me the room I initially booked and they upgraded me to another room directly. Facilities like the gym, pool, cafe and the restaurant meet the expectations of a 5 star hotel. Due to the location you often have to face traffic, but other than that it’s worth staying there. Good value for money.

The shower is not usable for taking a bath, the water pressure is so low, it took a long time just to wash hand.too bad, since the employee is very dedicated and friendly

The cleaning service wasn’t clean at all. They front desk kept on ignoring for nearly 2 days what I have asked.

Our experience at Mangkuluhur Suites was extremely disappointing. Upon arrival, we were made to wait for three hours past the check-in time, only to be told that only one room was ready, despite our reservation clearly being for two rooms. The situation got worse when they assigned us connecting rooms, only to realize that one of the connecting rooms was already occupied by someone else. This lack of organization was shocking and unacceptable for a hotel of this caliber. We then had to wait an additional 45 minutes before finally being given the rooms we had booked. This entire ordeal caused unnecessary stress and completely ruined the start of our stay. Mangkuluhur Suites needs to seriously improve its management and coordination to avoid inconveniencing guests like this. Unfortunately, we will not be returning and cannot recommend this hotel to others.

The worst service I ever had. I have requested to see the room. They don’t give any notice for over 2 days and seems they are careless. I never had this kind of experience at all in any other 5 star hotels.

Staff was very welcoming and friendly, the rooms and facilities are new and great