After staying with friends at the other Marriott in town a couple months prior and loving it, I decided to book a few days here with my husband for a romantic anniversary trip. Unfortunately, we were extremely disappointed with our stay at Mariott's Timber Lodge. We paid for half the trip in credit card points, half in cash, but even with that discount, this hotel does NOT offer value for the money. From the moment we drove up, the valets were walking right past us without even looking at us. My husband had to exit the car and flag down a valet who was standing not even 10 feet away but refused to notice us. The front desk staff was extremely friendly and helpful, but the good service started and ended there. We were made aware of construction on the hotel prior to booking, but not until we arrived were we informed that we had to keep our windows and curtains closed for half our stay ”to maintain our privacy” because drones were going to be inspecting and taking photos of the outside of the building and the roof. No fresh air or view for us... As we were pushing our full luggage cart up the ramp to get to the elevators, the ”concierge” (more like a used car salesman) was screaming at us to come to his desk to sell us tickets to something. The ”concierge” proceeded to call us the following morning for more hard sell (waking my husband up), followed by repeated spam text messages throughout our stay. The soaking tub in the bedroom was rickety (it made creaking noises when my average-sized husband sat down on the edge) and filthy (noticeable hairs and smudges on the bottom of the tub). The towels smelled bad. The toilet seat was both too small for the toilet and was installed crooked. And the toilet itself was oddly very low to the ground. When we called down for more towels we were told that would be an extra charge, or that we could wash our dirty towels ourselves in the room. And that laundry detergent was included, but not dryer sheets. After we washed the towels ourselves, we noticed they smelled nice and fresh. I'm sorry but when you're spending about the same amount as a mortgage payment on a 4-night stay at a hotel, fresh CLEAN towels should be bare minimum of what's included and additional CLEAN towels shouldd be provided upon request. The bed was hard as a rock and yet also somehow unsupportive when shifting positions while you sleep. If your partner moves in the slightest, you will feel it and it will wake you up. Pillows were a weird half-size and extremely squishy and unsupportive. We both slept terribly. The thermostat had a mind of its own and refused to stay on overnight. And since we couldn't open the windows because of the drones, the room got quite stuffy and overly warm. The valets are dismissive, unhelpful...and TWICE (two different people) smelled so bad that we had to air out the car after they brought it around. I think they were passing gas in our car. We can't be sure, but it was disgusting. The hotel is convenie
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