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Kami Memadankan Harga
1 malam
Ulasan Tetamu
4/5
Sangat Baik
71 ulasan
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Ulasan yang disahkan
Persekitaran4.2
Kemudahan3.9
Perkhidmatan4.0
Kebersihan4.0
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Semua ulasan(71)
Ulasan positif(8)
Ulasan dengan gambar/video(3)
Seat 2A
Apartmen Satu Bilik Tidur
Menginap pada Jun 2024
Solo
39 ulasan
3.5/5
Disiarkan pada 4 Ogo 2024
Very conveniently situated beside a train station and tramt stop with abundant shopping and dining. A short walk away. My apartment clearly had not been clean thoroughly with food left in the fridge from a previous guest and bed sheets were not tucked in properly. Apartment looked dark and gloomy due to the colors of the carpet and Furniture with numerous scuff marks on the white walls. Maintenance needs some serious attention.
Terjemah
Jawapan daripada Pihak Penginapan: Hi, Thank you for taking the time to share your feedback. We’re pleased that you found our location convenient and enjoyed the proximity to shopping and dining options. However, we sincerely apologize for the issues you encountered during your stay.The cleanliness and upkeep of our apartments are top priorities, and we are disappointed to hear that we fell short in these areas. We have shared your concerns with our housekeeping and maintenance teams to ensure that such oversights do not happen again.Regarding the apartment's ambiance, we appreciate your comments about the décor. We are continuously working to improve our guests' experiences and will consider your feedback in future renovations.We hope to have the opportunity to welcome you back and provide you with a stay that meets the high standards we strive to maintain.Warm regards,Punthill South Yarra Grand
Lihat Lagi
Pengguna Tetamu
Apartmen Dua Bilik Tidur
Menginap pada Jan 2024
Melancong bersama rakan
10 ulasan
4.7/5
Menakjubkan
Disiarkan pada 16 Jan 2024
Well equipped with washing machine and DRYER(!!!) in the room. Excellent service and view from balcony.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your rating. We appreciate your feedback and are glad you had a positive experience overall. If there's anything specific you'd like to share or any way we can improve, please let us know. We look forward to welcoming you back in the future.Punthill South Yarra
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel-style apartment. We sincerely appreciate your detailed comments, and we extend our apologies for the challenges you encountered.We are pleased to hear that you found our lobby design appealing and our service warm and welcoming. However, we are genuinely sorry for the inconveniences you faced, such as the outdated and dirty facilities, the unpleasant odor in the room, and the slow WiFi.Your concerns are of utmost importance to us, and we assure you that we are taking immediate action to address these issues. We value your feedback as it helps us identify areas for improvement and ensure a more comfortable stay for our guests.We understand your hesitation in recommending our place, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Thank you for choosing to stay with us.Warm regards,Punthill South Yarra Grand
Jawapan daripada Pihak Penginapan: Dear guest,Thank you for sharing your feedback on your recent stay. We appreciate your positive comments about the convenient location and the minimal disturbance from nearby train tracks.We apologize for the lapses in service and cleanliness you experienced. It's disheartening to hear that the cleaning did not meet your expectations and that there were issues with the shower room. Rest assured, we will address these concerns with our housekeeping team to ensure a higher standard in the future.We also apologize for the inconvenience regarding the window coverings, amenity availability, and the dishwashing detergent. Your comments have been noted, and we will work towards improving these aspects of our service.Your feedback is invaluable, and we appreciate your understanding. If you decide to stay with us again, we're committed to providing a more satisfying experience.Warm regards,Punthill South Yarra Grand
Lihat Lagi
Pengguna Tetamu
Apartmen Dua Bilik Tidur
Menginap pada Sep 2023
Bisnes
86 ulasan
5.0/5
Luar Biasa
Disiarkan pada 15 Sep 2023
設施:看起來不錯的
衞生:衞生也很乾凈
環境:周邊環境很舒服
服務:到位
Terjemah
Jawapan daripada Pihak Penginapan: Hi,Thank you for taking your time to share these feedbacks.We are so glad that you had a pleasant stay. These kind words will give our staff motivation to work harder and deliver better services.We hope to see you next time!Warm regards,Jane Nguyen Punthill South Yarra Grand