Punthill South Yarra Grand

Ulasan Punthill South Yarra Grand

Punthill South Yarra Grand

7 Yarra St, South Yarra, Victoria, 3141, AustraliaLihat Butiran Hotel
Punthill South Yarra Grand
Punthill South Yarra GrandPunthill South Yarra GrandPunthill South Yarra Grand
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4/5
Sangat Baik
71 ulasan
Ulasan yang disahkan
Persekitaran4.2
Kemudahan3.9
Perkhidmatan4.0
Kebersihan4.0
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Semua ulasan(71)
Ulasan positif(8)
Ulasan dengan gambar/video(3)
Seat 2A
Apartmen Satu Bilik Tidur
Menginap pada Jun 2024
Solo
39 ulasan
3.5/5
Disiarkan pada 4 Ogo 2024
Very conveniently situated beside a train station and tramt stop with abundant shopping and dining. A short walk away. My apartment clearly had not been clean thoroughly with food left in the fridge from a previous guest and bed sheets were not tucked in properly. Apartment looked dark and gloomy due to the colors of the carpet and Furniture with numerous scuff marks on the white walls. Maintenance needs some serious attention.
Terjemah
Jawapan daripada Pihak Penginapan: Hi, Thank you for taking the time to share your feedback. We’re pleased that you found our location convenient and enjoyed the proximity to shopping and dining options. However, we sincerely apologize for the issues you encountered during your stay.The cleanliness and upkeep of our apartments are top priorities, and we are disappointed to hear that we fell short in these areas. We have shared your concerns with our housekeeping and maintenance teams to ensure that such oversights do not happen again.Regarding the apartment's ambiance, we appreciate your comments about the décor. We are continuously working to improve our guests' experiences and will consider your feedback in future renovations.We hope to have the opportunity to welcome you back and provide you with a stay that meets the high standards we strive to maintain.Warm regards,Punthill South Yarra Grand
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Pengguna Tetamu
Apartmen Dua Bilik Tidur
Menginap pada Jan 2024
Melancong bersama rakan
10 ulasan
4.7/5
Menakjubkan
Disiarkan pada 16 Jan 2024
Well equipped with washing machine and DRYER(!!!) in the room. Excellent service and view from balcony.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your rating. We appreciate your feedback and are glad you had a positive experience overall. If there's anything specific you'd like to share or any way we can improve, please let us know. We look forward to welcoming you back in the future.Punthill South Yarra
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Pengguna Tanpa Nama
Pangsapuri Studio
Menginap pada Nov 2023
Pasangan
1 ulasan
3.5/5
Disiarkan pada 12 Nov 2023
酒店式公寓 首先酒店位置不是特別好 不在cbd 大廳設計的不錯 服務特別特別好 很熱情 但是明顯人手不夠 只有一個人管前台和客房服務 房間很大 一房一廳一陽台一廚房一廁所 有洗衣機烘乾機 但是設施特別的老舊 很臟很破 房間有一股很不舒服的味道 wifi特別特別特別慢 床品也不好 睡着不舒服 總之不推薦大家住這家
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel-style apartment. We sincerely appreciate your detailed comments, and we extend our apologies for the challenges you encountered.We are pleased to hear that you found our lobby design appealing and our service warm and welcoming. However, we are genuinely sorry for the inconveniences you faced, such as the outdated and dirty facilities, the unpleasant odor in the room, and the slow WiFi.Your concerns are of utmost importance to us, and we assure you that we are taking immediate action to address these issues. We value your feedback as it helps us identify areas for improvement and ensure a more comfortable stay for our guests.We understand your hesitation in recommending our place, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Thank you for choosing to stay with us.Warm regards,Punthill South Yarra Grand
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Law
Apartmen Dua Bilik Tidur
Menginap pada Feb 2024
Keluarga
34 ulasan
3.5/5
Disiarkan pada 9 Mac 2024
房間很大,有露台,視野瞭闊。廚房設備齊全,亦設有洗衣和乾衣機;浴室正如所料,須自備嗽口用品,拖鞋亦不會提供。晚上附近店鋪較少,在旁邊的地鐵站有一便利店,但不是長期開放。大約十分鐘步程有超市營業至閱上十二時。
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Pengguna Tetamu
Apartmen Dua Bilik Tidur
Menginap pada Sep 2023
Keluarga
1 ulasan
3.0/5
Disiarkan pada 26 Sep 2023
ロケーションは駅から近いのでとても便利でした。線路がすぐそばでしたが、騒音は気になりませんでした。 サービスは、チェックインした際にサービス内容の、紙をもらった内容通りに掃除に来てくれなかった。 シャワールームは、埃があってあまり気持ち良いものではなかった。 窓はカーテンではなく、ロールカーテンだったふので中が外から丸見えでした。 アメニティは、歯ブラシとスリッパがなかったです。食器を洗う洗剤がなかったので電話をしたら、ロビーまで撮りに来るように言われた。お風呂上がりで寝巻きだったので翌朝取りに行った。
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest,Thank you for sharing your feedback on your recent stay. We appreciate your positive comments about the convenient location and the minimal disturbance from nearby train tracks.We apologize for the lapses in service and cleanliness you experienced. It's disheartening to hear that the cleaning did not meet your expectations and that there were issues with the shower room. Rest assured, we will address these concerns with our housekeeping team to ensure a higher standard in the future.We also apologize for the inconvenience regarding the window coverings, amenity availability, and the dishwashing detergent. Your comments have been noted, and we will work towards improving these aspects of our service.Your feedback is invaluable, and we appreciate your understanding. If you decide to stay with us again, we're committed to providing a more satisfying experience.Warm regards,Punthill South Yarra Grand
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Pengguna Tetamu
Apartmen Dua Bilik Tidur
Menginap pada Sep 2023
Bisnes
86 ulasan
5.0/5
Luar Biasa
Disiarkan pada 15 Sep 2023
設施:看起來不錯的 衞生:衞生也很乾凈 環境:周邊環境很舒服 服務:到位
Terjemah
Jawapan daripada Pihak Penginapan: Hi,Thank you for taking your time to share these feedbacks.We are so glad that you had a pleasant stay. These kind words will give our staff motivation to work harder and deliver better services.We hope to see you next time!Warm regards,Jane Nguyen Punthill South Yarra Grand
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