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Highfield House Hotel
3.7/57 Ulasan

Highfield House Hotel

Southampton|1.93km dari All Saints' Church
We entered into a dark and dingy reception area. After booking in we looked for a lounge, but there are no facilities to speak of other than the actual room. Calling it a hotel is possibly a breach of the trade descriptions act as it is basically a motel. There is a room for breakfast but we did not have breakfast as it was not included in the price. We then dragged our suitcases up a maze of narrow stair cases to the top floor. There is no lift and this is not made clear. Everywhere there is a slightly musty smell from the carpets which should have been put on a bonfire 10 years ago. On getting to the room we were disappointed to have an attic room where half the space is a sloping ceiling. The only light was a small dormer window which barely opens, so there is the same musty and stuffy smell and hardly any light. The double bed takes up most of the room so the bathroom door can't be opened fully and there is no room for an average sized person to sit at the desk. The bathroom was new but everything in it was ultra-budget including the plastic shower curtains.There was air conditioning but you need it to get rid of the musty smell as the window is so small. If the windows are open there is a fair amount of road noise. When we came back from a day out, the dirty mugs had not be replaced and nor had the teabags - only one each. On querying this with reception we were told this was due to Covid. This is fair enough, but they could tell you in advance and provide more teabags and tell you where to get clean mugs. They were provided on request. This was appalling value for money charging reasonable hotel prices for a worse than budget hotel experience. On our return we have booked a travel lodge for half the price and we expect it to to be immeasurably better.

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Highfield House Hotel
3.7/57 Ulasan
We entered into a dark and dingy reception area. After booking in we looked for a lounge, but there are no facilities to speak of other than the actual room. Calling it a hotel is possibly a breach of the trade descriptions act as it is basically a motel. There is a room for breakfast but we did not have breakfast as it was not included in the price. We then dragged our suitcases up a maze of narrow stair cases to the top floor. There is no lift and this is not made clear. Everywhere there is a slightly musty smell from the carpets which should have been put on a bonfire 10 years ago. On getting to the room we were disappointed to have an attic room where half the space is a sloping ceiling. The only light was a small dormer window which barely opens, so there is the same musty and stuffy smell and hardly any light. The double bed takes up most of the room so the bathroom door can't be opened fully and there is no room for an average sized person to sit at the desk. The bathroom was new but everything in it was ultra-budget including the plastic shower curtains.There was air conditioning but you need it to get rid of the musty smell as the window is so small. If the windows are open there is a fair amount of road noise. When we came back from a day out, the dirty mugs had not be replaced and nor had the teabags - only one each. On querying this with reception we were told this was due to Covid. This is fair enough, but they could tell you in advance and provide more teabags and tell you where to get clean mugs. They were provided on request. This was appalling value for money charging reasonable hotel prices for a worse than budget hotel experience. On our return we have booked a travel lodge for half the price and we expect it to to be immeasurably better.
Hunters Lodge Guest House
4/539 Ulasan
My wife booked this via *********** for an overnight stay before we left for our cruise. On arrival we were greeted by a foreign lady who didn’t speak much English. We explained who we were and she went and got us a key but then said we had to pay an extra £20 for our young son. We asked why and she could not explain so asked us to call the owner as it was her instructions. We spoke with the lady who owned the place who was quite arrogant and again her English was not that good. She advised that she was boarding a flight in 15mins and we needed to pay £40 cash or leave. We explained it was only £20 so why was it now £40 she said as there was x3 people we had only booked for one person. We explained that we had accidentally booked the family room for one person but this was corrected and we had a confirmation email from ***********. She said they never updated her so we would have to contact them or pay up. We said we would call them as I was on the phone to *********** the lady who gave us the key came to the room and told us she was instructed to take the key back. Literally a few minutes after getting off the phone to the owner. We were then told to speak with the owner again who re-iterated we paid or left. We asked about the £100 we paid via *********** and she refused to refund this saying we had to contact them. We advised we would call the police as this appeared to be a scam. But she just said leave or pay. I then got onto *********** who confirmed the booking was made initially for three people but then amended and they would call the owner but she refused to answer. In the end we had a young child and we’re unlikely to find something else so we paid and stayed the night. The room was basic and clean and the beds were comfortable but there was loud music and a dog barking all night. On looking out the window there was gangs of people hanging around making us nervous as we had all our cases in the car parked outside. I would not recommend this place and it was such a downer to the start of our holiday. I have contacted Booking .com and have also noted similar practices with the owner doing this to other people. Book at your own peril!
Addenro Serviced Rooms
2.8/529 Ulasan
I rented out one of the apartments this weekend just gone 27 th-30th Aug and was appalled from start to finish , firstly I have never known a check.im system like the one run by these people, not once did we see anybody, I had mailed 3 days before our stay to find out how to check with no reply , I had a message via what's app 2 hours before check in asking for picture Id from both of us as was with a friend , then got to the apartments to a message on the front door to call the number , I called to say we had arrived thinking someone would come let us in but instead I got a message with instructions on how to get into our apartment, so we finally get in lovely kettle on we then start to find little things wrong , no bathroom lock , shower mouldy, toilet not flushing properly, thd lino on kitchen was coming up which was a hazard especially as I am disabled, then we go.out and the door handle come off in my hand so I took pics and sent to the what's app number I had , was told sorry and that maintenance team woukd be on it next day. I then get a emal to say they had taken payment for the apartment but the amount was £50 more than we had booked it at do.i messge to be told its booking.com fault and that they would contact them , I am still waiting in mean time Sunday I actually did fall because of the kitchen lino so am niw feeling very sore and it's done my already painful back worse and nit done much for my hip where I had replacement last September, have also pulled muscle and whiplash toy meck , I have mailed in a complaint and also asked via what's app if this has been revieved but I seem to now be being ignored , the whole weekend apartment wise was a disaster and Sunday spoilt because I was in pain and cud not move my neck. Also for info the fridge and microwave were not in the kitchen but in the living bit where beds were and the fridge is very noisy , pics on booking.com do not look the same as what u get and parking is awful, did not get parked outside property l weekend apart from when we arrived. Please be cautious.
Modern Studio Apartments in Castle St
4/53 Ulasan
Very clean and pleasant little studio flat. Well designed with all you need for a short stay. The kitchen facilities are particularly ingenious. I received excellent service when I needed it. It is only a ten minute walk to the northern end of the city centre and only five minutes walk to some shops and pubs.
The Elizabeth House Hotel
3.9/5103 Ulasan
Tissue in the toilet when I got there ,staff was very unprofessional during check in asking for late check-in fee even after I explained I called the place and the call went unanswered to tell I would be arriving late.
DoubleTree by Hilton Southampton
4/567 Ulasan
還可以 挺不錯的 比較舒適 衞生也不錯 沒有體驗早飯 不知道怎麼樣 周邊環境挺不錯的 綠化非常的好 有很多的旅客 很熱鬧

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