Hotel Isla Mujeres dengan Spa

住了四天體驗都很好，唯一不足的是房間內地太滑了，一定要小心，我最後一天退房之前因為外面下雨房間地面都是濕氣，地面很滑，摔了兩跤，把腳摔得完全腫起來了，後面幾天都不能正常走路，好在後來檢查沒有骨折。

Потрясающий отель! Великолепная территория, шикарный номер, все очень стильно и ненавязчиво, есть абсолютно все, что только можно представить и даже больше. Обязательно вернусь сюда еще раз. Хочу отметить, что начало сентября это все еще сезон Саргасум (водоросли). В целом, на пляже и в море их было очень мало, купаться не мешало абсолютно. Но даже это небольшое природное явление не мешало наслаждаться жизнью! Очень вежливый и милый персонал, вкусная еда!

Beautiful well maintained resort. It looks new. Room is spacious with balcony overlooking the ocean. Food is excellent throughout from all the restaurants. The best restaurants imo are the Steak house, Italian restaurant n the Mexican restaurant. The beach with fine white sand is clean n almost free of sargassum @ this time of the year in Dec. Good service throughout from all the hotel's staff there. Highly recommended.

Would recommend.

Great hotel perfect location on the beach stunning pool area wide range of activities all inclusive was amazing great value for money

Location is perfect, and the room is clean. Period of this is what you are looking it’s great. Customer service does not Exist in this place. The staff was rude and they ask for a deposit which is really odd.

Estuve en este hotel hace 3 años para mi luna de miel y recién abría sus puertas y regrese por que había tenido muy buena experiencia. Primero diré lo bueno, el personal, se desvive por atenderte y hacerte pasar un buen rato, la comida es muy variada y tiene buen sabor y los meseros son muy diligentes. Ahora las áreas de oportunidad, da tristeza ver como están dejando decaer este hotel, los pasillos están sucios, falta pintarlos, elevadores con moho y sucios. Paredes sucias, ralladas y con falta de mantenimiento, humedad en los techos y manchas negras. La habitación tenía mal olor a humedad y moho, tanto así que me provocó asma. En la piscina, no funcionan los velos de agua ni los chorritos en el área de adultos. Compre el servicio star, pero NO VALE LA PENA!!! tienes que estar recordándoles a los meseros y bartenders que quieres licores premium y en la piscina, el área STAR es familiar, es decir, llena de niños, si eres STAR pero quieres estar en el área de adultos, los meseros no pueden ir a los bares star ni llevarte la comida del área STAR, los restaurantes, las reservaciones, no existen, desde que llegué no había espacio en prácticamente ninguno de los restaurantes, tienes que llegar de paracaídas y rezar por que te puedan atender. El aire acondicionado, fatal, en el lobby familiar el aire no se sentía y el en restaurante Cocina Mejicana el aire se dañó y así estuvo por al menos 2 días. En realidad es lamentable que vayas con altas expectativas y te encuentres con tanta dejadez de parte de la administración o de quien sea responsable de mantener este hotel en óptimas condiciones, como debería ser, dado el nombre y prestigio de Planet Hollywood. Ah! Y para completar, cuando hice checkout, se nos quedó en la habitación un GO Pro y aunque llamamos rápido, mágicamente desapareció, aun espero respuesta de un email que envié desde las 11:30 am del día 29 de julio. Día de mi checkout. En resumen, hay muchas otras opciones, que quizás valoren más tu dinero. I was at this hotel 3 years ago for my honeymoon and it had just opened its doors and I returned because I had had a very good experience. First I will say the good thing, the staff goes out of their way to serve you and make you have a good time, the food is very varied and tastes good and the waiters are very diligent. Now the areas of opportunity, it is sad to see how they are letting this hotel decay, the hallways are dirty, they need to be painted, the elevators are moldy and dirty. Dirty, scratched and poorly maintained walls, humidity on the ceilings and black stains. The room had a bad smell of damp and mold, so much so that it gave me asthma. In the pool, water veils or trickles in the adult area do not work. I paid the STAR service, but IT'S NOT WORTH IT!!! you have to be reminding the waiters and bartenders that you want premium liquors and at the pool, the STAR area is family-friendly, that is, full of children, if you are STAR but want to be in the adult area, the waiters cannot go to the star bars or take food from the STAR area, in other hand restaurants, reservations do not exist, since I arrived there was no space in practically any of the restaurants, you have to arrive by parachute and pray that they can serve you. The air conditioning was terrible, in the family lobby the air was not felt and in the Cocina Mexicana restaurant the air was damaged and it was that way for at least 2 days. It's actually unfortunate that you go in with high expectations and encounter so much neglect on the part of the administration or whoever is responsible for keeping this hotel in optimal condition, as it should be, given the name and prestige of Planet Hollywood. Ah! And to top it all off, when I checked out, my GO Pro was left in the room and although we called quickly, it magically disappeared. I'm still waiting for a response to an email that I sent at 11:30 am on July 29. Day of my checkout. In short, there are many other options, which may be worth your money.

My experience at planet Hollywood was 5 out of 10 the resort overall it self is beautiful the breakfast buffet 10/10 the pool events and water aerobics very fun however, when I booked the trip I booked for a junior swim out suit with 2 double beds when I arrive to check in at the reception desk I was given a king size bed with a sofa pull out . I was told by the front desk receptionist they didn't have any double beds available however I booked 2 months in advance she explained to me that she would provide me with a room with 2 beds the next day and to stop by the desk at 8 am. The next day I approached the desk with my belongings sadly to find out they didn't have the room available again the next day and I was told the same things repeatedly each night of my stay I became very frustrated sleeping on a very hard sofa bed and it gave me severe back pains. I had 2 ppl in my room and that is why I requested a room with 2 beds. The room service was also a bad experience we were told we could not order 2 of the same items in the menu which sounded weird you mean to tell me that my sister and I both can't order pizza and salad that's crazy to me . The drinks were very good especially the Miami vibe and Scooby doo shots . The resort will also try and provide you discounts by getting you to purchase a star class/diamond purchase that's 20,000 .