Hotel Aguas Calientes dengan Spa

I received a room that was dirty and smelled musty. The hotel said that there were no other rooms available and that they had a special machine they could put in my room to remove the smell, but I would have to leave the room for a few hours. No one could explain to me what this machine actually did! After speaking to 4 different people, I was finally told that a suite was available, but I would have to pay approximately $500 per night extra to move. None of the staff their speaks English well so it was very difficult to explain that I should not have to pay extra. No one seemed to feel bad about giving us a smelly room and just said that it was very hot outside (as if that explained the situation). After a long days travel, we were exhausted and so I agreed and we moved into the suite. Then, that night, both my son and I got sick. We don't know if it was caused by the food in the hotel or something else. Regardless, I called the front desk at 11 pm and asked if they had any medicines. The man at the desk said that I could go into town to the pharmacy, but he did not know if it was open. I asked him if he could call the pharmacy to see if they were open. He did not speak English well and kept repeating that I should go to the pharmacy. He was entirely unhelpful! This hotel is beautiful and the suite was nice. But, the service is terrible. No one seems to know what is going on and not one person spoke English well. Breakfast was included in my rate, but the first day we were only offered a cold buffet. The second day were were given a menu to also order hot items. It turns out that they forgot to give us the menu or even tell us about the hot items the day before. No one apologized or made any effort to make up for the error. The staff just does not care if the guests have a good experience or not. This place is very expensive, and definitely not four or five star quality. Stay away!

This is a lovely hotel very near to the train station with lots of restaurants next to it. Its also very conveniently to go to the bus station up to the citadel. The hotel staff are very friendly and accommodating. They even helped us get a really good guide for our visit to the incan city. Highly recommended

A bit surprised the hotel is that highly rated. It was certainly decent but for the price (or cheaper) you can find many better alternatives. A staff member met me at the train station and escorted me to the hotel which was a nice touch and just a short 5 minute walk. I reserved one of the deluxe rooms. The use of the word deluxe is done loosely. The room was quite small but the worst part (and perhaps should have caught it earlier) is that the room didn’t have any AC system. It was quite stuffy. You could leave the window open but not only it didn’t provide much inbound fresh air but you’d be subjected to loud noise (music, people, crying babies) from the street. If you are a light sleeper expect it to be challenging with the noise. Bathroom was small but sufficient. Bring some toiletries since they only provide shampoo and conditioner (I guess you can repurpose the hand soap as well). The mattress is rock hard so if you like it then it’ll work well for you. I also found the pillows to be uncomfortable. The complimentary breakfast buffet was elaborate and probably has more items than you’d care to eat early morning before exploring Machu Picchu. They also provide a buffet lunch for around $20 USD and a la carte dinner. I tried the lunch buffet and it was also very elaborate. On the site they have a picture of a jacuzzi so I assumed it was part of the hotel guest amenities. I was wrong. They have a spa but you need to pay a day pass to access the amenities. Check out time is 10am so if you’re hiking and/or visiting Machu Picchu in the morning plan accordingly since they charge a hefty amount if you request a late check out. The night prior I asked for a Noon check out and they said it would be $50 USD. Ultimately I would consider this property more average than upscale.

Casa Andina is well located near shopping, restaurants, bars, and train station . It features a nice breakfast buffet that should please North Americans and Europeans. The rooms are well-sized and efficient, and the rain shower is great. The staff are very helpful. They will store luggage and answer all your questions. There is no air conditioner, so the rooms can get a little stuffy if the night is warm. The ceiling and an open window help, but the window shade, said to be necessary if mosquitoes are about, limits cooling. Our third-floor room faced the train tracks, so we heard the night trains. They didn’t bother us greatly, but light sleepers might have trouble. Rooms in back, on the river are quieter, but a friend told us that mosquitoes can be a problem. Speaking of mosquitoes, we encountered no-see-ums at Machu Picchu. Our Picaridin repellent, generously applied to all exposed skin, kept us bite free. Long pants and ling sleeves are advised, lightweight and airy if possible.

Bed was really comfortable. Johan and Marie were so accommodating. We arrived in the evening after a long day of trekking and they got us to our rooms very quickly and understanding of how tired we were. The water was so loud being by the river at the end of rainy season that we were lulled to sleep both nights. All-natural sound machine. Hotel is close to everything. Rooms were clean and decorated uniquely. Breakfast in the morning was great, on top of the buffet Marie also scrambled eggs for anyone who requested. We had a great stay.

They have a pretty garden to chill. It’s a little bit uphill but it’s pretty close to the center. The room is clean and the bathroom is also pretty big. Overall it was a good experience. They have hot water and wifi. We can also use the kitchen. Which kinda save some money if you want a private room and is picky with food

The host was very helpful good location would recommend the hotel