Comfort Suites Old Town Spring

The floor was soaking wet from the air conditioning. Refrigerator didn’t work moved to a new room the air conditioner leaked water on the floor and that room as well. Management only wanted to give me 10% off the original price I like that value me as a customer and they made a lot of excuses, for the reason why the hotel was having issues they say all the builders been here for 10 years so that’s why we have all these issues to me personally I feel like management because no matter how long you had an establishment you should have the proper people in place in order for your establishment to unsuccessfully

In the incident to complete a refund, as a customer I faced challenges with the checkout process and seeking assistance from a representative. Despite the lack of support in checking out early and obtaining a refund, they were redirected to ******* for help. However, I felt down when ******* indicated that they could only be reached via email for resolution, leading to a sense of disappointment and dissatisfaction with the customer service experience.

Staff put in extra effort to check us in after a storm Blew through disrupting their system. . Much appreciated

Upon arrival to the hotel I was told the elevator didn’t work and we were put in a room on the 3rd floor. I explained I recently had surgery and could not climb stairs. I asked for a cancellation and was told I would still have to pay the $115 cancellation fee.

The elevators were not working. We were promised on arrival that they will be repaired next day. They were not. We were also advised that we could switch to another hotel but, as we arrived by Uber and had lots of equipment that was not an option. The elevator problem make this stay almost unbearable.

Trucks are stollen from here very often. Elevator was broken, room wasn’t that clean and my bed wasn’t made each day. Also, the stairs were dirty.

We stay at this Comfort Inn about every 60 days. The people are friendly….the food is good….the rooms are clean and the location is very good for us!

The main floor was sticky do to something was spilled on the floor and it was not clean up properly. The receptionist didn't want to give me extra towels even though I had reserved the room for 2 adults and 4 kids. Otherwise it was nice and the beds were comfortable

The hotel was clean, beds were comfortable the only disappointment was breakfast. We stayed a Saturday-Wednesday, and the breakfast served was the same everyday. It was a fairly good selection on Sunday with oranges, bananas, muffins, honey buns, biscuits, gravy, egg patty, sausage patty waffles, oatmeal, yogurt and cereal. By Monday the pastry selection was only muffins, fruit choice was only oranges and there were two yogurts in the fridge. By Tuesday they never restocked the yogurts and still only oranges and muffins along with the same hot breakfast the previous days. If you plan on staying more than a few days and don’t mind eating the same thing for breakfast then you probably would have no complaints. However, my family and I would have preferred more of a variety with more fruit and yogurt options and different hot options.