Baymont by Wyndham Springfield IL

I was required to pay an $80 CASH deposit at check in or no room. I was told their ATM was available for cash if needed. They had an inexperienced young woman who needed assistance that was not given. The manager sat on her butt an yelled instructions instead of showing her how to do things. I was afraid to sit on the bathroom stool for fear of it breaking loose and being charged for damage. It also had mold around the base with an object of some kind lying nearby. There was sealant with mold around the water spout. The outside tub wall was so high it needs a warning marker. The heat/air unit had duct tape to hold its housing in place.

Clean and quiet. Was disappointed that the breakfast was not available. Also the pool was shut down

Very friendly the room a little small. The beds were a lil hard. It had friendly staff. It was clean

Staff was never there. Thy took a $80 cash deposit and told me to collet it when I checked out. Well I waited an hour for someone to come to the front desk at 5am and never they never came. Sign said be back in 15 min. So now I’m out $240 for the two nights and $80 deposit. Worst experience with a hotel I’ve had ever.

Do not stay at this hotel. They charge $80 for a damage deposit. They had no pool available, no breakfast and we had to wait 2 hours to checkout because no one was at the front desk first thing in the morning. Our room was clean, but that is the only good point.

No breakfast when clearly stated breakfast included. No pool, when stated pool included. Cash deposit required, no credit card. Rooms were trashed and had to beg to get another room. Room had bed torn up and mattress on the floor. Also all bedding wadded up on the floor. Tv doesn’t work. Tried to cancel reservation due to all these issues and was not allowed to cancel. Seems sketchy and in safe. Not happy we couldn’t reach ******* for a resolve to this either.

This property is falsely advertised on their Facebook page and through *******. The hotel boasts breakfast and pool, but both haven’t been offered for months. The breakfast is no longer served and the pool hasn’t been working for months. The most disturbing thing is asking your guests for an $80 cash deposit. This isn’t listed on their website through ******* or corporate. After paying in full through *******, why do I need to give a cash despoit and why do you need my card? The property is severely run down. Broken lampshades, light didn’t work in lamp, stains all over the walls, ripped mattress covers, the air conditioner was filthy full of debris and food. I could not wait to get out of here and we checked out before 7:00 AM. The pictures on the website of the lobby look nothing like the property. The clientele was also disturbing. I’ll never stay here again and I’m severely disappointed in my booking. Corporate needs to step in to the practices being done here.

Everything is run down and very shabby. A refund is in order due to the fact that I phoned the hotel in advance to be sure a working pool was onsite and breakfast was provided (two of our standard requirements). Was told yes to both. However upon checkin was told breakfast is not currently being served and the pool is not open. This is totally unacceptable.

This property was the absolute opposite of what was advertised. The pool was closed & they were not seving breakfast. The floors were stained and dirty, the elevator smelled like smoke, in fact there was a nasty smell throughout the entire hotel. The previous occupant of the room had left articles of clothing in the room, the coffee maker still had grounds in it...I could go on and on. On top of all that, even though we had a reservation & had paid by credit card, they required an $80 cash deposit! I would NOT recommend this hotel!