Hotel berhampiran Darbagh Playing Field, Srinagar

We stayed here in a private room for 4 nights and this was probably the best decision in the entire trip. The rooms were super comfortable and clean and the staffs were super helpful. We needed a printout of a document for our trek and the zostel printer was not working. Shabbir bhai sent someone to get it printed from a nearby shop and refused to take the charges from us. The amazing hospitality we received from this zostel was truly the highlight of our trip. Being an unmarried couple it was a tricky for us to find a couple-friendly accommodation in Srinagar during our travel days, but we were glad that zostel came to our rescue. The best part was we easily found travel buddies and shared cabs to Gulmarg and ********. This not only helped us to meet likeminded people but also helped us to share the cab costs for the day-trips. I always had the belief that Kashmir was more of a honeymoon or family destination but it is not. Lots of bachelor crowds do visit Kashmir and Zostel is the ideal place to meet them. Stories were shared and new places were added to the bucketlist during our interaction with other travellers. If you are travelling solo, or in a group, or are just a couple like us, I highly recommend you to try out Zostel.

Me and my wife stayed here on 8th december 2023. Rooms: amenities: sapcious rooms, gyser, a/c temperature control, clean room, clean washroom. Food: nice. Overall the hotel stay and service was very good. The location of the hotel is a bit outside from the main city- lal chowk/ dal lake but it's not that far if you have a taxi auto booked. Also the city ebus stops at the doorstep at the hotel, which is convivent to roam around within city.

The hospitality and the courtesy defined the finest tradition of Kashmir and it's people. ***zoor, the caretaker made sure that we were comfortable and served a very tasty and sumptuous dinner. As we had to leave early, the following morning, he woke up early so that we could have breakfast. The houseboat was comfortable but it does need renovation and a fresh coat of paint. These material aspects aside, it was a memorable stay at Nigeen Lake with clean waters and quiet environment to appreciate the majestic beauty of nature.

I stated in this hotel for 5 nights during my stay and have a mixed opinion about this hotel Pros: 1. Reception manager's behaviour was excellent 2. Room was decent/ clean 3. Mineral Water was complimentary 4. 24 hours hot water 5. Power backup Cons: 1. Location is bit odd - opp. to a burial ground and in the middle of a residential area; the entire lane becomes very dark after sunset. 2. There are too many dogs in this lane which will hamper your good night's sleep. 3. Breakfast was complimentary but you need to call multiple times before it's delivered to your room. Plus, they will not consider your kid for breakfast. Only after I told they provided. Also, it felt they are doing me a favour by providing breakfast. Not good attitude. 4. Service staff enters the room without permission, this is a serious privacy concern and I don't appreciate this. Conclusion - Only book this hotel if you are travelling in peak season and have no other option left.

Everything is wonderful about this hotel. Food quality is superb! I think they have the best chef ! Staff are very polite, helpful and amazing. Mr wasim and imtiyaz f&b manager, mr nasir was the best among restaurant staff ***** with mr mushtaq and mr shahid. Staff at reception are also awesome. Only drawback was the size of rooms which were unexpectedly smaller for which I have deducted one star. Rest everything was great. We had a great and memorable stay at royal heritage🙂. Recommended for everyone going with friends and family. 🤗🤗

The location was kind of convenient but then again, to what? The service was friendly, proficient and professional. I spilled a beverage on the bathroom floor so I used some tissues to wipe it off, lo and behold the tissues turned black. I was gobsmacked. Similar situation occurred in the living area with identical results. So needless to say hygiene is not of primary importance. Also when closed the toilet seat, the rear of the cover was stained with, I would imagine, urine. The Kitchen: The Chef and the maitre de saved the day as the dinner was of a very high standard, Congratulations guys, well done 👏 ✔️

We enjoyed our stay at the hotel, in fact we reached the hotel at 8:30am and they allowed us for early check in without any extra charges. The staff is very courteous and helpful. The breakfast spread is also good not that lavish but still good. And the add-on perk is, that they give facilities like gym, steam, suna on the house with no added charges.