Pengguna Tetamu
10 Julai 2023
My girlfriend and I stayed at this Comfort Inn and had a very unsettling experience. I woke up around 4:30am to use our bathroom. I heard a weird clunk at our door and came out to investigate. We had locked both the deadbolt and the latch across the top before going to bed. At this point however, the deadbolt was unlocked and that clunk had come from someone trying to access our room. Upon checkout we complain to the front desk lady who proceeded to accuse us of a story where I was drunk and sleeping in the hallway and that a staff member had brought me back into the room at which point she claimed my girlfriend woke up confused. We were both sober the night of the incident so this was quite an unexpected accusation. When I explained this wasn't the case as I was in my own washroom and my girlfriend was dead asleep when it happened, she laughed it off, said it was probably just some random trying to access our room, then just finished our transaction with "Do you want a copy of your bill?" And 0 effort to rectify the situation through either reassurance or compensation! From what I understand that deadbolt needs a key to unlock it so I am assuming that a staff member tried to access our room for who knows what, was stopped by the latch and then had to give some cover story. I shouldn't have to worry about someone coming into my room in the middle of the night AND if it happens not be shrugged off and laughed at when that issue is presented to the front desk. I really wish I was making this up and don't normally complain but this is beyond good practice by a hotel.
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