Verified traveler
14 Jun 2024
The first day was good, the second day I requested that our tub be cleaned and the towels replaced. After a long day hiking we get back to our room to shower/bathe and all our dirty towels were still in a pile, no one cleaned! I called the front desk asking for clean towels and after 37 minutes and having to go to the front desk and was told they already were dropped off, I go back to the room and NO towels, I again went to the desk to be told again they just took them. Again I went back to the room NO towels! I went and knocked on the supply closet door and was handed the towels. Then later in the evening around 10:20 someone started banging on our wall from the supply closet side, this went on for 24 minutes. My granddaughters were frightened! We thought it was staff retaliating being as it was coming from the supply closet. The next day I spoke with the manager and he said he’d look into it. He later told me that the “roofers” came to clean vents and that’s what the noise was…REALLY? Roofers to clean vents at night??? Needless to say I didn’t dare ask for our room to be cleaned again! The manager gave me some cleaner and I cleaned my bathroom, emptied my own trash etc! Thanks, just how I wanted to spend my vacation in a room I spent over $1,000 for!
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