Cari Hotel 2-Bintang di Medinah

Thanks to Lina in front desk for the amazing welcoming. All was good except the iftar and suhor buffet, the tase of nearly all main courses was horrible. There was no one attending us at the table, we had to chase out our cutlery every time. Every time we left the table to go get more food they removed all our dishes and cutlery and drinks! Even though we left the key card on the table and the dishes still had food. Salad and appetizers bar was empty for long time with no refills! Even though the chefs were standing there chatting with the manager. There are no bowls where we needed them next to umm ali dish. For the above service, variety and quality of food the cost was high and unjustified.

The hotel staff is great, I lost my key (card room) in Masjid Nabawi and they didnt even charge me with anything. We can also put the luggage after check out in the safe place. The building is older, but functional. We dont have to wait for the lift because there are 6 lifts for the building alone. I’m shocked that the shampoo and soap is from Brooklyn, which I’ve visited New York in May but no time to visit Apotheke 😩 Near gate of Masjid Nabawi from the hotel is 365. You can choose this hotel instead of Pullman Zamzam if you have strict budget like us. Because the location is not that far from gate 365. This gate is near Rawdah. Ps: I take this photo right before check out. Sorry for the mess

One of the best hotels near Masjid Al Nabawi! The staff are incredible! From the moment I arrived, Hassan from concierge assisted me with my bags and the staff at the reception were very friendly and they not only allowed me to check-in early but also upgraded my room with a partial Haram View! All the staff spoke English perfectly. The rooms are nice and spacious with modern furniture and the amenities provided in the room are perfect from bathrobes to multiple kits! The room was relatively clean however I’ve notice multiple finger prints on the refrigerator door as well as the bathroom door which shows those 2 areas weren’t wiped after the previous guests had left. The shower was perfect with nice hot water and the bathroom was spacious enough. The hotel has 2 towers and we didn’t know which tower to go to so we ended up going to tower 1 were the receptionist informed us that our booking is in tower 2. I had an elderly guest with me and moving towers like this was very inconvenient. The hotel should inform the guests about the tower number and parking instructions before arriving at the hotel. The hotel is very close to the Haram with just 6-7 minutes walk to both the men’s and the women’s entrance (door 11 and 12). Upon returning to the hotel, the staff were promptly situated outside the elevator doors assisting guests with the elevators. About the breakfast. It was fantastic! The options available were great and included selections of cold appetizers, bakery items, main courses including french toast and pancakes. The breakfast staff were very friendly and efficient and they never said no, especially Riaz he served us coffee and hot chocolate. The items were being refilled quickly. The 2 ladies welcomed us for breakfast with a huge smile. Suggestions to improve breakfast: 1) there was no live cooking counter for omelette. The omlette was being cooked in the kitchen and was being stocked in the hot plate. It would be great if the hotel could consider introducing live counter for omelette as it really would help us guests to make the perfect omelette for ourselves and eating it warm and fresh. Other hotels do have a live counter. 2) Though all the breakfast items were great, the French toast wasn’t good at all! It didn’t taste like a French toast. The sambosas were undercooked and very chewy so wasn’t able to eat them. Improvements on this will make the breakfast experience perfect! One more thing to add is that the staff not once said “No”. They always accommodated our requests whatsoever. I asked the reception for a plastic chair for my elderly mother to sit and take a shower, thought they didn’t have it, they offered us to switch to an accessible room with no additional costs! The hotel is not very busy and crowded as I didn’t see any groups here. I hope the hotel can maintain this very same standard or else it’ll be very easy to be like the other hotels who don’t care about guests. All in all, I’ll definitely choose Al Manakha Rotana again on my next trip to Madinah and wishing this hotel success!

Check-in was fast and efficient. The guy over at the counter was superb, friendly and welcoming. Well done to him. Room was big and was given a bigger room. Thank you so much. Very short walking distance to Masjid Nabawi. And there’s plenty of food options and shops right below the hotel. Very strategic hotel.

we stayed at this hotel on 25 January 2024 until 2 & February 2024. Me, my wife and my son. I was initially a bit skeptical about this hotel because this was the first time staying in the hotel area facing the Prophet's Mosque. previously, 3 times before, when visiting the Prophet's Mosque, we stayed in the hotel area at the back of the Mosque. *************, the best experience with the hotel, which for me is a strategic location near the entrance to the front of the mosque. besides that, there are many interesting places nearby such as places to eat in Shariq Qurban Qurban with many delicious restaurants . The location is also close to the Quba Mosque. You can take a Buggy or Uber to get there. We even walked to the Quba Mosque. for me, a new experience with the hotel, which is the hotel officer during the check-in process was very friendly and greeted us well and was very fluent in English. The room was also very clean. The room cleaning process was very satisfactory. Highly recommended for families for the Ellaf At-Taqwa Hotel.

The toilet room is quite small, but others than that everything is fine. The receptionist is helpful to help us book taxi to the haramain speed train at last minute. The staff there also helpful. Dobby service also good and satisfying. The only bad side is the location of hotel is really far away from masjid nabawi and all famous shopping mall or restaurants at Madinah. You need to walk more than 30 minutes to reach all the hot spot and it tiring! Not good for bring old parents.

Even though hotel is located around 12k from Masjid Nabwi but thier regular shuttle service with excellent timings for all the 5 prayers makes up fir the distance. The drop off point at Haram of the shuttle is under the haram floor so great service. Breakfast is OK, not of a 5 star standard though and replenishing is slower, needs improvement.

Had a good experience. Would recommend esp for the elderly ladies since the ladies door for haram is just 3 mins walk away. Overall a nice experience in this hotel.

The room was small compared to the other rooms I booked through another booking engine. The toiletries were different too. The front desk were incompetent. The housekeeping and bellmen were good.

The location is good but the front desk staff is poor, unprofessional and slow which is the biggest drawback. Fortunately, after communicating with the trip.com platform, we got the service and room type we deserved.