Cari Hotel 4-Star di Hefei

I had an exceptional stay at this resort hotel. The property is located in a beautiful resort area and truly exceeded my expectations in every aspect. The hotel was impeccably clean, with very high-end facilities that reflect excellent management and attention to detail. The service was outstanding. All staff members were extremely friendly, professional, and attentive, making the entire stay comfortable and welcoming. As a foreign guest, I was especially impressed by how accommodating the hotel was. They thoughtfully provided Western breakfast options, and for lunch, the chef personally listened to our preferences and prepared special dishes tailored to our needs. This level of care and flexibility is rare and deeply appreciated. Overall, the experience was truly memorable. The combination of cleanliness, premium facilities, and warm, personalized service made this stay outstanding. I highly recommend this hotel to anyone visiting Lujiang City and would gladly return in the future.

This was my first time staying at a Mercure hotel and I was not disappointed. This new hotel opened in April. I usually stay at less expensive hotels but I was attending a festival at Luogang Central Park and wanted to find accommodations nearby. It was a short walk from the hotel door to the festival gates. I could see the stages from my room. The service at the hotel was the best that I have ever encountered. I was immediately greeted by the guest services agents. Sally, the front office manager, assisted me as I checked in. She speaks excellent English. Sally assisted me by entering the hotel address and room number into *******. The food was delivered to my room by robot. Sally and the staff at the front desk made sure that everything about my stay was as perfect as it could be. On day two, I ordered ******* again. The food never arrived. As I do not know any Chinese, Sally helped me by talking to the vendor and delivery driver. She spent two days (even after I had checked out and gone home) to make sure that I got a full refund from *******. For some reason, I could not rent a phone charger from the machine in the lobby (that is a problem on my end not a problem with the machine). One of the guest services agents on duty rented the charger for me and I paid her when I returned the charger. My room was beautiful! I had a corner room with windows on two sides. I enjoyed a long soak in the tub each day. The toilet came with a remote control that I translated. There were a few minor things about the room that could be improved. 1. The refrigerator was stocked with free beverages. However, there were no sugar free sodas. The water bottles are smaller than what I am used to and there were only two bottles of regular drinking water in the room. The maid and front desk were happy to supply me with more when asked. 2. The telephone sits on the bedside table that is in the far corner of the room. You have to walk around the bed to reach it. The phone would be more accessible on the side of the bed closer to the sitting area. I don't usually use the hotel phone but you do get a call when the robot comes to your door. 3. To open and close the curtains, you press the button next to the bed. The corner room has large windows on both walls. There is no way to only open the curtain on one side of the room. The morning sun was too strong from one window so I used a chair to prop open the curtains on the other window. 4. There is a lack of foreign programming on the television. Other hotel chains that I use have a free English movie station like HBO or Cine-Max. I travel with a USB stick that has some movies saved on it in case the hotel does not offer such programming. However, the original TV remote is not supplied in the room and there is no way to change the TV input from their satellite box to the USB port. I did not have my laptop with me. I inquired with Sally at the front desk but there was nothing that she could do. There was an option to order pay per view movies. 5. The next problem is my error. I put the paper do not disturb sign on the door. I did not realize that there was also a button on the light switch that turns on a green light outside of the door when you want the room cleaned. I accidentally turned on the light. The maid walked in on me without knocking first. She was very kind and apologetic. I did not use all hotel amenities. I did enjoy the wine, coffee, and snacks in the front lobby. I also ate breakfast in the hotel restaurant each day. There was a nice variety on the breakfast buffet that changed daily. I found the laundry room to be clean and comfortable with a small sitting area. It is located near the fitness room and restaurant. I would definitely choose to stay at this hotel again if I am in the area. The small issues that I mentioned above are just minor inconveniences and nothing that can't be corrected or worked around. Based on my stay here, I would also try other Mercure hotels when traveling.

I've recently stayed at this beautiful hotel it was my first time in Hefei, and even though I'm a foreigner who doesn't speak Chinese there was no issue thanks to the amazing staff there. They were very patient while using translation apps to communicate with and they took really good care of me. They even helped with many personal issues and showed me the way around the town. I felt very welcomed and safe with them. They even personally drove me to the airport to get my lost luggage. I want to mention especially 苡荷, one of the receptionists there, she made sure that I didn't skip my meals and that I'm comfortable and she was really friendly with me, I felt really at ease. And no matter how many personal requests I made she never hesitated to offer help and to solve all my problems. I had an amazing experience at Atour hotel, it's very clean, very comfortable and the atmosphere is very friendly and welcoming. I will definitely go back there in the future. If anyone is thinking about where to stay in Hefei this is the perfect place. You will never feel homesick! I felt at home at this incredible hotel!

這次入住的這家酒店挺讓人滿意的，辦理入住也給房間做了升級，按照需求儘可能地把兩個房間安排在同一個樓層。前台服務人員熱情周到，細緻貼心，客房內部設施也很齊全，佈局很周正，床品柔軟，酒店環境舒心，旁邊有徽園和海洋館，都離得不是很遠，步行十幾分鍾就能到，家庭出行也很方便。四樓早餐廳口味也很不錯，種類也很齊全，有現煮的麪食和新鮮的水果 這邊外賣還可以點到山姆，機器人可以直接送到房間十分方便 ，過來看演唱會的離奧體中心還挺近的，旁邊還有三號線和新的七號線地鐵 滿意的

I had a wonderful stay at the hotel! The service was excellent and the staff were always friendly and attentive. I would especially like to thank Ms. Aina for her outstanding hospitality — she was warm, professional, and went the extra mile to make sure everything was perfect during my stay. Her cheerful attitude truly made me feel welcome and comfortable. Thank you, Ms. Aina, and the entire team, for making my experience so pleasant. I’ll definitely come back again! William W.

總體來説是超出預期的，因為設計感和品味整體是不錯的。 優勢是安靜，人少，如果不喜歡熱鬧，可以考慮一下。很多設施都是獨享。 缺點是午飯不能點菜，必須要包餐（包餐的定價過高了）是不合理的，理論上應該設計一些標準、簡單的菜品，供客人選擇。 地處偏僻，如果可以解決現場午餐問題，我覺得我會再來，希望老闆可以考慮這方面的安排！

這次入住整體體驗滿分，尤其是前台工作人員。入住、退房辦理迅速利落，工作人員態度温和有禮貌，諮詢周邊遊玩、出行路線都耐心細緻解答，貼心提醒出行注意事項，服務暖心到位。 客房打掃乾淨整潔，床品鬆軟舒適，衞浴乾爽無異味，熱水充足，網速流暢，房間隔音出色，夜裡睡得安穩。酒店位置便利，出門吃飯逛街很方便，周邊配套齊全。公共區域定期保潔，環境雅緻乾淨，保潔人員隨叫隨到。房間家電設施完好，用品配齊，性價比遠超同價位酒店。 從進門到退房全程舒心省心，沒有隱形消費，細節處處用心。不管出差還是旅遊入住都合適，已經收藏店鋪，下次來本地繼續入住，也真誠推薦給各位出行旅客。

這次來合肥看演唱會，選擇入住方萊國際大酒店，整體體驗特別好。客房條件很不錯，房間寬敞整潔，床品舒適，看完演唱會回來能夠好好休息，緩解一整天的疲憊。贈送的自助早午餐品質在線，菜品豐富多樣，口味也很好，不用外出找餐廳特別省心。工作人員服務熱情到位，辦理入住退房效率很高。酒店臨近地鐵，出行便利，不管來回場館，還是去周邊正大廣場逛街吃飯都很方便，來合肥看演出，這家酒店非常值得推薦。

We had a pleasant stay at this hotel. The location is very convenient, especially with shopping areas nearby, making it easy to buy what we needed and explore around. The towels provided were a bit worn out, but they were clean and fresh, which we appreciated. The food was okay—simple and satisfying enough for a comfortable stay. We also noticed that the staff politely reminded guests not to wear slippers in the dining hall for safety purposes, which shows they care about everyone’s well-being. Overall, it was a nice and comfortable experience, and we enjoyed our stay.

帶孩子出遊選這家真的是太驚喜了！前台Sarah對待小朋友特別温和貼心，房間空間很大，衞生做的很乾凈，床品很柔軟，孩子住的安心。設施設備齊全完善，周邊吃喝玩樂都很方便，酒店環境優美，帶娃入住體驗滿分，下次還來！