Cari Hotel 4-Star di Hefei

誤打誤撞來到了這個山莊，沒想到環境如此的好，房間內乾淨衞生，還配備泳池，餐飲也不錯，非常適合節假日全家出來休閑，管家服務也非常周到，特別滿意，這次我們一共去了四家，都非常滿意，酒店房間開窗簾就能看到冶父山，更值得誇讚的就是床墊子特別好，睡起來非常舒適了，總之太棒了，簡直就是花小錢享受高品質的生活

The best hotel during my trip to China. The room was clean, well-organized, and new. The breakfast was excellent, delicious, and varied. The staff were extremely helpful. It was a snowy day, and they offered me hot water upon arrival and turned on the heating before I entered the room. On the second day, they kindly helped me arrange a taxi. Small gestures, but very important. By the way, I travel a lot and stay in a different hotel almost every day, but I truly felt the need to thank this wonderful staff. Mercure Hotels will always be my first choice.

Review: I had a disappointing experience during my recent stay at this hotel. Last year, the staff were excellent, but this year, I encountered issues. After staying for a few nights, I realized I had misplaced my bag. I approached the receptionist, a woman who had been working that night, to inquire if she had found anything on the chair or if I had left something behind. Instead of assisting me, she shouted in my face, repeatedly saying, “No, no, no, before I start talking to send her my problem.” This response was both unhelpful and unprofessional. Effective communication and assistance are crucial in hospitality, especially when guests are seeking help with lost items. Such behavior not only reflects poorly on the individual staff member but also on the hotel’s reputation as a whole. I hope the management addresses this issue to ensure future guests receive the courteous and helpful service they deserve.

Nice place to stay, Very different rooms, stayed here more than once. Got a great room one time and a not so good room the other time.

Ellie and Ayla have been very helpful, especially when I had to extend my check out time beyond usual hours. Appreciate the fantastic service and hospitality from this hotel! Great rooms as well!

We joined this beautiful location the first time based on recommendation from colleagues. It is very clean and peaceful area in the middle of zhipengshan mountain . The facility is clean , the food is great and fresh made. For people who are biking enthusiasts I just can recommend to bring your bikes and cycle around

Hotel is situated in an office-like building judging by the entrance, or it could be an apartment, i'm not sure. Only 1 lift out of 6 serves the hotel. The room was really nice, especially the bathroom. The only minor issue i had in the room is the cleaning staff left a few sticky streaks on the floor mid-way through my stay. Washing machines and dryers were very useful, though the provided iron is too small and the ironing board legs were broken. The carpark entrance malfunctions often as it fails to detect cars exiting, many drivers resort to honking in the hope that a staff member nearby will open the gate. However, it’s unclear whether there is anyone assigned to manage this as i did not see any booth or place for carpark staff.

再次來到合肥，選擇入住方萊國際大酒店經開區店。這次是參加同學家小孩升學宴的，酒店優越的地理位置依舊是一大亮點，地鐵出行無憂。工作人員一如既往熱情友好，辦理手續高效。客房寬敞乾淨，居住安逸。自助早午餐品類多樣。遊玩徽園、海洋館之後，就近在正大廣場休閑，貼心的服務加上便利的周邊，無可挑剔！值得一提的是酒店的酒水跟菜餚，直接打開了我的味蕾，沒想到宴會的菜餚都這麼美味！跟同學推杯換盞間彷彿又回到了學生時光！時光如梭，改變的是年齡，不變的是回憶！下次來合肥必選方萊國際大酒店！

We had a pleasant stay at this hotel. The location is very convenient, especially with shopping areas nearby, making it easy to buy what we needed and explore around. The towels provided were a bit worn out, but they were clean and fresh, which we appreciated. The food was okay—simple and satisfying enough for a comfortable stay. We also noticed that the staff politely reminded guests not to wear slippers in the dining hall for safety purposes, which shows they care about everyone’s well-being. Overall, it was a nice and comfortable experience, and we enjoyed our stay.

For any hotel location is the key, and although this is located right by the amusement park and water park and chao lake. It doesn’t have good directions or take good care of the walkways to allow people to walk unhindered. A shuttle bus to local spots should be provided. Breakfast which they provided had a ton of options but all of them subpar. If they had only a few things but made well and delicious it would be much better. The air conditioner was the worst. It pushed out humid air and rarely cool enough to drop the room temperature. All over the hotel they have ads for their restaurant but when we asked about it, it was closed. If something is not available, you should not be advertising it. Considered false advertisement. If due to your false advertising I have to go somewhere else for dinner, you should at least pay for the cab fare. Based on the hotel and the number of guests I saw I’m pretty sure you’re only putting guests in floor 8 and possibly floor 9. If that’s the case then each room should be meticulously cleaned. Ours didn’t have soap in the dispenser and was missing the conditioner completely. We were in a no smoking room, there was still a “do not smoke in bed” resin sign. Which was extremely dirty like no one’s cleaned it in weeks if not months. There’s a cute robot you send up to deliver things. But it doesn’t know to wait for people to get off the elevator before getting on, causing a family of 4 with their luggage to be partly trapped by the robot for a few minutes. I’ve had the opportunity to talk to a number of the staff and can see the lower occupancy and time has affected this establishment. But you can still do better.