Cari Hotel 4-Star di Lanzhou

Stayed here on two separate occasions for a total of 3 nights. The location is great, right in the old town and it’s a lovely area to explore although it’s about 8-10km from the main downtown area (not a problem for me). Staff were very friendly and gave me their WeChat upon arrival so I could contact them if I needed anything. Room was clean and had everything I needed although a fridge would be nice! Decent breakfast too.

Some people in the stuff speak english. The name of the hotel is Madison Hotel, not the one that trip says (but the photos on Trip show it). It's a 20min walk from the train station but that's because next to the train station there's nothing. In front of the hotel there's a bus stop for many bus lines. Unfortunately lanzhou (at the time of my review) only has 2 subway lines and it's easier to move by bus even though the traffic in the city is maddening. The hotel is extremly luxurious and there are also washing machines and dryers. This is the birthplace of Jiafei make sure to visit all the places she has been to during your stay.

Very modern, clean and functional hotel. Best advantage is that it is within walking distance to the Lanzhou West train station. Great location to be based from with easy access to all the nice tourist attractions. The staff also very welcoming and responsive. Would stay here again if I come back to Lanzhou

這次通過攜程預訂入住，整趟旅途最加分、最讓人感動的，就是酒店前台小王的服務！全程衹誇服務，真心值得所有人看到，必須認認真真寫一篇千字長評專門表揚小王。剛抵達酒店的時候一路奔波，身心都很疲憊，本來衹是想簡單辦理入住休息，沒想到被前台小王的服務徹底治癒。進門第一時間小王就主動微笑問好，態度温柔真誠，待人非常親和，完全沒有敷衍、沒有套路式的客套，讓人一瞬間卸下所有疲憊。辦理入住過程超級專業高效，核對攜程訂單、登記訊息、制卡講解一氣呵成，速度很快，完全不用久等，極大提升了入住體驗。最難得的是小王特別細心、特別有耐心。辦完入住沒有草草結束服務，而是逐項細緻講解酒店所有注意事項，包括早餐時段、電梯使用、網絡連接、行李寄存、自助設備使用方法，所有細節都講得清清楚楚。得知我對周邊不熟悉，小王還貼心、耐心地介紹附近出行路線、吃飯逛街的地方，給出非常實用的出行建議，服務細緻入微，讓人感覺特別安心靠譜。入住整段時間，我多次前往前台諮詢各種瑣碎小事，不管是人多忙碌的高峯期，還是空閑時段，小王始終保持温柔耐心、態度始終如一。諮詢問題認真傾聽、逐條細緻解答，不急躁、不敷衍、不推諉。遇到我臨時提出的各種需求，小王都會盡力幫忙協調，換位思考、貼心周到，服務特別有温度。中途我有臨時調整行程、諮詢延時退房、諮詢開票流程、寄存多件行李、詢問出行規劃等多項瑣碎需求，小王每一次都耐心對接、高效處理，響應及時、態度温柔，處理事情有條不紊、專業度拉滿。哪怕前台客流量大、工作繁雜，小王依舊保持良好狀態，服務細緻到位、禮貌得體、分寸感絕佳，熱情但不過度，貼心又不打擾，服務質感遠超同價位酒店。最讓我感動的是小王認真負責、真誠待人的服務態度。很多酒店前台衹是機械完成工作，而小王是真正把服務放在心上，對待每一位客人都用心、細心、有耐心，把簡單的前台工作做到極致。遇到問題積極解決、主動跟進，遇事不慌不亂，溝通温柔順暢，讓人在陌生的城市感受到滿滿的善意和温暖。從入住接待、全程諮詢、需求協調到最後退房離店，小王全程服務在線，態度始終如一。退房辦理快速高效，還主動問候入住體驗、温馨叮囑出行安全，收尾服務同樣滿分。一家酒店最好的招牌從來不是硬件，而是像小王這樣真誠、耐心、負責、温暖的服務人員。小王專業、温柔、細心、敬業，服務無可挑剔，真的讓這趟旅途變得特別治癒。真心實名錶揚前台小王，當之無愧的滿分服務！下次再來本地，一定還選擇這家酒店，也強烈推薦所有人入住

The hotel has an excellent location. It is close to the subway station and also near the night market. Zhongshan Bridge and the Yellow River are both within easy walking distance. The facilities are completely new, and everything from the bed and bedding to all amenities was in excellent condition. The gym was also very good, and the overall quality of the hotel was impressive, including complimentary food and other services. However, the only downside is that the staff do not speak any English at all. Despite being a fairly large hotel, they couldn’t understand even the most basic English words. Except for that issue, overall it is a very good hotel.

Stayed here for one night and had a great experience. The free airport pick-up was on time, and the customer service was very responsive throughout my stay. The room was spacious, clean, and had a simple yet cozy design. No trace of smoke smell, which I really appreciated. They offer free self-service laundry, including a dryer and iron, which is a great bonus. Since I don’t have a China mobile number to scan and use the washing machine and dryer, the staff went the extra mile and helped me scan both. I’m so grateful for their kindness and assistance. Breakfast was good, and the location is convenient, just a short walk to shopping malls and eateries. Highly recommended, especially for solo travelers!

In transit to Lanzhou, the hotel is ok, the trim is spacious and comfortable The only bad point is the breakfast (very tiny place, quite difficult to get a seat to have breakfast). You might have to wait few minutes to have a seat

We weren’t happy when our suite that was advertised as smoking clearly had signs of smoking in the suite, smelling like smoke, and equipment for smokers. When front desk was confronted about the marks of put out cigarettes on the furniture and ashtray, she merely stated that no room exchange was possible due to ashtrays being in every room whatever that meant. I don’t know if it was because it was around 2am that we checked in but the next morning the front desk had a much better customer service attitude. The hotel itself feels somewhat polished and the lobby has a pretty stunning display, which is not a bad location for some photos of silk road style art and architecture.

The location is nice, very close to every tourist spots and train station. They have transfer service from the hotel to the train station. The service is just like other 4-5 star hotels, nothing bad nor good. Amenities are quite new and clean. The best part of this hotel is still its location.

We had a wonderful stay here. The room was immaculate and the staff kind and efficient. They were also very patient with foreigners who had little Chinese! 5/5 would definitely stay again.