Cari Hotel 4-Star di Bilbao

Whilst the facilities of the room are good the communication is absolutely woeful. We tried for 3 days to contact the property after they sent the pre-registration email through ALL of their channels - email, Whatsapp and phone call with not one response. It came to the day of arrival and with no response we had to try via Trip.com and finally got to live chat with a person who then followed up with the hotel. Needless stress for us that could have been avoided with a simple reply. Whilst we had an enjoyable stay the public areas are very dark (the walls and ceiling are painted a very dark grey) and similarly in the bathroom of the room - seemed a very odd colour choice. Also, we could smell what others were cooking in their rooms. Finally, (not the hotels fault) but we had noisy neighbours in the room above and as the floors are timber we could here them (or their kids) making noise til 1 am. Overall, disappointed.

What a great hotel! Across the board we were blown away by how perfect this hotel made our stay. The staff - ALWAYS helpful and fun and professional. The room - Beautiful, large double bed for us was more than adequate and a large room. Bathroom - Great size and LARGE tub and shower with TONS of water pressure. Location - Bilbao is one of the most walkable cities, but the hotel is right at the edge of the river so 10 min to Guggenheim and 5 min to the old town. Breakfast - We had breakfast a couple times and the beans and eggs were my staple. The eggs were off the first visit, but the second visit they were much better. Bacon and pastries were tasty and the cream cheese with herbs was a treat. We will be back for sure. You won't be disappointed by staying here.

Me alojé en el Axel Hotel Bilbao y quedé muy satisfecho con mi estancia. El hotel cuenta con sauna y jacuzzi, y además tiene una piscina en la azotea que es perfecta para relajarse. El check-in es a partir de las 15:00, pero como la habitación estaba disponible, me permitieron entrar un poco antes, lo cual agradecí mucho. El personal fue muy amable en todo momento. Sin duda, una experiencia muy positiva. ¡Volvería a alojarme aquí!

There were 2 things which were not in line with my expectations: The window in the room was blocked since the handle was removed, so we could not open the window for fresh air or emergency The airconditioning was very poor. Even when leaving it on, it took hours before the temperature came down from 26 degrees to 23 degrees. This is too high for sleeping. Regards Maurice Lansu room 217.

Choose the hotel for its proximity to the Intermodal bus interchange. We walked to all the main tourist attractions from the hotel. Bilbao is a very walkable city. What sets this hotel apart is the friendliness of the staff. The front counter team is genuinely friendly and helpful. Special thanks to Noemi who went out of her way to help us and gave advice on airline lost luggage. The room is spacious for our needs. The king bed is super comfortable, with just the right firmness. Linen is plush and pillows are fluffy. It has a simple yet functional tea-making facility in the room. The room came with USB charger by bedside, which is essential for today's travellers. We love the bathroom. Well-lit, full-size shower with strong water pressure. You will find the basic amenities (Toothbrush etc) in the bathroom. The cleaner did a good job with the room. The hall and public areas are all spotless. Judging based on the interior, the hotel might have been refurbished not that long ago.

Location is super convenient for a short stay in Bilbao since it’s right above the terminal bus station for airport bus. It’s a nice walk over to Guggenheim museum as well as many places to eat/drink. I only stayed one night and because it was so hot mid day I just explored the surrounding area early in the evening. Wish the hotel of this size had a pool though. They gave me a great room by end of the hallway which was perfect for quiet rest. Bed was comfortable, room was clean, shower was great, overall perfect one night stay.

Great location! Excellent restaurants around (remember to try Demaio fresh made pasta with organic ingredients in front of hotel!). Walking distance to metro station to access Bilbao estacion de autobuses, shopping galore! Highly recommend this hotel! Big room, big bathroom as in USA standards!

Tout était parfait. Nous avions une vue incroyable sur le musée Guggenheim Juste un petit bémol sur l’odeur des serviettes et le fait qu’il n’y ait qu’un seul oreiller par personne. Mais ce n’est qu’un détail et une préférence personnelles tout était parfait et efficace!

As others have mentioned. Air con is loud and not very strong. You can definitely hear people talking it other rooms and hear doors banging. I wore ear plugs to sleep. Had to exchange my room key 3 times as it wasn't working or only worked for a day . Location was pretty good l. Staff were rine

A propiedade é ótima, mas o serviço deixa muito a desejar. Minha reserva era por 16 días, e não tive nenhuma das minhas solicitações atendidas. A limpeza foi feita apenas uma vez, faltando 2 dias para minha saída. Não havia nenhum utensílio na cozinha. Tive que comprar tudo. E apesar das minhas solicitações, nunca fui atendida. A lavanderia é muito útil para que fica bastante tempo. E a academia é bem interessante também.