Cari Hotel 4-Star di Funchal

The location, the setting, the facilities and cleanliness is pretty good. The issue is with their service. We tried calling the reception during the working hours and there was no answer. They also did not call us back. If we are lucky, we will see a staff and get some assistance. It is important to have a car of your own otherwise it is difficult to get around in the resort. The total that the hotel charged is way more than what was shown in trip website. Even if I include the city tax it was still high. It is important to give a clear picture of the total amount of the booking. Just to put it in context, there was almost Euro 150 difference between what was shown in Trip website and the final amount that I paid to the hotel. This is a shocker for me. And of course it is not what I want to have a first experience of using Trip website. This needs to be looked into.

We really enjoyed our stay at Baia Azul. This hotel has everything! Gorgeous views from the lounge area, a lovely bar with entertainment at night, excellent service, lovely comfortable rooms, and a very nice pool area. We cannot fault it! The breakfast was also lovely. Would definitely stay here again!

The staff is friendly, the room is a good size and everything was clean. The room has a mini fridge, slippers and robes. They also provide pool towels. There is a cleaning service everyday and they change all the towels, including the ones for the pool. The bed was not the best as it was quite hard and had a spring mattress. We enjoyed the indoor pool, the jacuzzi and sauna. We haven't tried the outdoor pool as we only spent time there in the evenings. The breakfast was good. I'd come back as it was a nice experience overall.

We stayed in the hotel with group of friends. The experience was really nice — rooms are clean and design are interesting and cozy. You will have breakfast in the other hotel next door and it’s delicious. Also you can use territory of other hotel — there are really nice lounge zone, pool and sea-view. We enjoyed. Only one thing was disturbing — if you want to sleep with open windows it can be really noisy. Because of the buses (going from early morning) and loud people (who were singing and screaming drunk). But if you close the window everything is perfect. Thanks

Really enjoyed our stay. Receptionists were helpful and polite. The rooms were a good size and cleanliness was excellent. Great to have a fridge and tea/coffee making facilities. Would definitely recommend the terrace restaurant, the food was excellent. zi tried the Tuna poke bowl which was very tasty.

The hotel facilities and location are amazing! The rooms are big and the bed is very comfortable. The breakfast is good with many options. The only negative point is the lack of detail in the service. The y offer only one water bottle per room and charge for refill, they offer no vanity kit or sleepers. Emitem magnólia could be a top hotel in Madeira if they pay more attention to the details. Overall we had a good time anyway.

Charming hotel with spacious and bright rooms, a well-kept garden and a wonderful view over Funchal. The property is original and very interesting, though perhaps in need of some care. The available parking is a real plus. Quiet location yet close to the city center, with always friendly staff. Relaxing atmosphere, highly recommended for a pleasant stay.

A experiência no Pestana Ocean Bay foi bastante agradável, os colaboradores foram sempre muito simpáticos e atenciosos, ajudaram sempre que foi necessário, têm sem dúvida uma equipa preocupada com o hóspede, atenta, empática, senti-me muito bem recebida… num questionário que respondi a meio da estadia, mencionei que nos buffets poderia haver uvas (isto porque a minha filha gosta muito, e as uvas eram uma fruta que ainda não tinha surgido), fiz essa observação pensando que nem ia ser lida, no entanto, no dia seguinte ao chegar ao quarto tínhamos um belo prato de uvas, nesse momento, sentimo-nos acarinhadas como se estivéssemos em casa, foi um gesto de cuidado que nos deixou sensibilizadas, estão de parabéns por isso e por, efetivamente, lerem os questionários, que muitas vezes achamos que ninguém vai ler e importarem-se com o que lá se escreve. Têm uma boa organização, apresentação e logística de tudo o que envolve uma estadia: refeições, animação ao fim do dia, saídas/passeios, etc. Continuação de um trabalho de excelência ☺️ obrigada.

My stay at this hotel was truly exceptional. The lady at reception was very helpful, easy to talk to, and explained everything clearly from the moment I arrived. The room was amazing, with a beautiful view that made the experience even more special. All the staff were excellent and friendly. The two girls working at the bar in the afternoon were wonderful — unfortunately I forgot their names, but one of them was Venezuelan. They were both very welcoming and professional. The breakfast team was always respectful and ready to help. One lovely lady was so thoughtful that she prepared my outdoor table setup in the morning before I had even picked my food. The gentleman who seemed to be the manager handled the staff and operations very smoothly — you could really feel how organized and professional everything was. I also noticed the lady who I believe is the GM. She looked incredibly hardworking, present during the afternoon, evening, and morning, always supporting her team. I even saw her celebrating staff birthdays with them. This is exactly how true leadership should be. Anyone looking for real hospitality should visit this hotel. As a Hospitality GM myself, I can confidently say this is an approved place to enjoy a wonderful experience with your loved ones. Thank you to the entire team for such a memorable stay.Keep it up

Very sociable kind staff who talk to you like a regular friend coming in, plain rooms but nice sized windows for the fresh air, great rooftop view alllllll over the mountain and the ocean - especially lovely at night as everything is lit up. Cute bar setup aside the pool too! Good price for its perfect location and cleanliness and covering all the basics and a bit more. Good brunch cafe just across the street facing the cafe! The staff were super helpful with setting up a late checkin too.