The Devon Valley Hotel

It’s disappointing to see the hotel’s response insinuate that I’m “not presenting all the facts.” I actually reported this incident to John, [assumed] the night manager, immediately upon returning to the hotel and sent a detailed follow-up email to management, outlining all the information requested. Unfortunately, I’ve yet to receive any feedback on the points below, which only reinforces my impression that there was no genuine intent to resolve the matter. Here’s a breakdown of my concerns with the points presented in the hotel’s reply (which I’ve already sent to them on email and have been ignored, again, because they have no intention of resolving this); 1. The hotel’s coding system confirms no unauthorized entry, but it does acknowledge the housekeeper’s presence in my room, which is central to my concern. Accessing money from a zipped handbag inside a suitcase requires more than a cursory glance, and this fact has yet to be properly addressed. 2. I understand that the housekeeper denies the allegation, which is expected in such circumstances. However, this denial seems to have been accepted as final, despite her being the only person confirmed to have entered the room. Was there any effort to substantiate her statement with security footage from the hallway? 3. The hotel emphasizes the housekeeper’s tenure and clean track record. While I respect her years of service, a history of good conduct doesn’t exclude the possibility of isolated misconduct. Relying solely on her employment record feels insufficient given the specifics of this incident. 4. Management mentions that it’s standard procedure for doors to remain open during cleaning and that rooms aren’t left unattended. However, I’d like to know if this open-door policy includes any form of supervision or regular checks to ensure housekeepers aren’t handling guests’ belongings. Without oversight, this practice doesn’t necessarily protect guest property. 5. I understand the hotel rarely experiences theft complaints, but the rarity of past incidents does not invalidate my experience. I would also appreciate clarification on how the previous theft case was handled. Did the involved party admit to the theft, or was there a denial? Has there ever been a case where an employee admitted fault? Understanding this would shed light on how such matters are usually handled by the hotel. The hotel feigned concern and had no intentions to solve this. The unwillingness to acknowledge that this happened under their watch is disheartening. To future travelers, please be aware that if anything is stolen from your room, The Devon Valley Hotel management may do little to investigate or resolve the issue. So based on how they’ve handled this entire situation, I would 100% advise NOT to stay in this property and if you do, do so at your own risk. They lack integrity and I will DEFINITELY not ever go back here !!!

I recently stayed at The Devon Valley Hotel in Stellenbosch from October 25th to 27th, and what should have been a secure and relaxing experience was overshadowed by a disturbing incident. During the early hours of my last morning, I discovered that $250 USD had been stolen from my handbag, which was securely stored in my suitcase. Upon discovering the theft, I immediately reported it to the night manager, John, who assured me an investigation would be conducted without delay. Later in the morning, I spoke with the day manager, Edgar, and the receptionist, Nelly, who expressed their surprise, stating that such incidents were unheard of at the hotel. They assured me they’d take the matter seriously and follow up with an investigation. Now, I am expecting a prompt and thorough response from the hotel management and a commitment to take clear action. The failure to address such a serious breach would show a complete disregard for guest safety and security, and I expect better from an establishment that claims to provide a trustworthy and comfortable environment. This is not just about the stolen money; it’s about accountability and the trust that guests place in the hotel when choosing to stay. If the hotel does not take this matter seriously and deliver a meaningful resolution, it will send a clear message to future guests about their values and approach to guest welfare. I will update this review once I hear back from the hotel, as their response will be a clear indicator of their commitment to guest security and accountability. I sincerely hope they follow through and do the right thing.

Beautiful hotel with beautiful views. Friendly staff. A definite place to stay when you are in Cape Town

Absolutely beautiful views and grounds – wonderful, family run hotel. Lovely pool, yummy restaurant, awesome small bar area/lounge with great selection. Stunning views from outdoor patio area, incredibly friendly and a helpful staff.

We did not know the hotel , and we were really surprised . It is absolutely beautiful , a magnificent view over the Devon Valley, a lot of charn and everything is very pretty and cosy . Rooms are well appointed and the whole hotel has a particiular charm.

We arrived at the hotel,after being on Queen Mary for 21 nights,We were blown away with the service,attention we recieved which was equal to the standards we had recieved from Cunard,The receptionists,the staff serving food,the wine waiters,manager,and housekeepers,were absolutely fantastic,always a smile no matter when we were greeted,we even had help contacting the airport re our flight home,they went a step above and beyond ,which we were very grateful for! Our room and the hotel was spotless clean,I have stayed in Spiers,but this hotel in my eyes was superior,I would highly recommend anyone thinking of going to Stellonbosch in South Africa to make this their first choice! Absolutely first class,I think the owners are very fortunate to have staff of this calibre! Thank you all for making our stay so memorable! Jane Innes

A peaceful secure little haven, lovely gardens, view and swimming pool. Good food. An efficient and reliable shuttle service. Very helpful and friendly staff. Would definitely recommend this place to family and friends

We have stayed here many times in the last 10 years, always in a Vineyard Suite. They were lovely when new-ish but now are looking a bit tired and we had problems with water filling the bath and leaking from the shower. There was also random additional furniture dumped in the room when we arrived, which we had to remove, most odd. It's such a shame as many things about the hotel are really lovely - the staff are wonderful, the pool is an oasis and breakfast on the terrace is a treat. It has made us rethink our next visit to the area, sadly.

The service was impeccable, excellent and efficient. Thank you to Edgar and his team for making my mother's 60th Birthday special. The buffet was excellent, the food was tasty and fulfilling. I would highly recommend any function at this restaurant..