Hotel berhampiran Tjurbergsparken, Stockholm

Reception check my booking wrong sometimes,I did pay online,they always say I didn’t pay,it’s reservation.untill I show my payment,then they said oh,yes,I can see you paid 😬that’s not good for customers.room not open windows,smell very bad when 6 people in the room 😬 I can’t get enough oxygen during sleep,then I can’t get up easily 😬

We booked Erstahotell because it was a very good price and the location wasn't too far from Stockholm centre. The hotel is set within a church charity complex by a school, hospital and church. The reception was closed when we arrived, but they had sent instructions to get the key etc. which was very helpful. We had a twin room with a seaview, which was very nice. The room was quite small for two people, but we didn't spend much time there, so it was fine. It had a hairdryer, mirror and shoehorn - we didn't use any of them, but it was good they were offered. The breakfast was really good, with a large selection of meats, cheese, fruit, cereal and drinks. The room was cleaned every day and the beds were made, which was great. The toilets and kitchenette were communal, but we had no issue with this as there were enough for the whole corridor. The place is also a conference centre and sometimes there were meetings going on, but this didn't interfere with us. There are also a few people who live on site, but again, they were all friendly. The whole hotel has lots of religious items, reflecting it's past and present and has a quiet and peaceful atmosphere - I would suggest that it wouldn't be a place to stay if you are a or lively loud group. The price was very good for two people for 4 nights and I would definitely stay again if in Stockholm. 

BEDBUGS! To start with, we are aware this is not a 5 stars hotel and our expectations were not high. The breakfast was not the best but decent, the local staff a little unkind and rough, the shower curtain smelled bad. However, the real problem were bedbugs and the attitude of the staff after it was reported. We noticed insects in the room (we didn’t know at the time what it was) and I ended up being severely bitten. I reported this to the hotel by e-mail after I learnt what it is and after being examined by the doctor. I wanted to make sure they do something about that but they immediately replied there’s no way there are bedbugs in the hotel. Searching for bedbugs should take at least 1 hour (the insects hide) so there is no chance somebody even went to the room to check. I need to use ointment with antibiotics and do disinsection of my apartment in case I transferred bugs from that hotel. It is a costly and unpleasant process and the hotel’s attitude is unacceptable. I went through other comments on booking and we are not the first ones to report that. The personnel’s response is the same, though.

Had the good fortune of spending the weekend in one of the hotel’s top floor suites (adjacent to the conference facility on the 11th floor). Full disclosure - I had pretty low expectations coming in due to an unfortunate previous stay at this hotel, but that changed completely the moment I stepped inside the suite. It was spacious, comfortable and luxurious with enormous floor-to-ceiling windows and a HUGE terrace facing the city and Globen. The HVAC system was the best I've experienced in a Swedish hotel (a far cry from the regular Nordic systems that keep you freezing in the winter and sweating in the summer), the water pressure amazing and the finishes stylish. That said, if I were to nitpick, it wasn’t perfect - outlets were almost non-existent, a couple of spotlights were out-of-order, there was no shower gel in the shower, the TV was too small for a room of this size and there was no privacy shade for the giant window between the master bath and the bedroom. The housekeeping staff had generally done a very thorough job, with the exception of a part of the terrace that contained a half-eaten orange from a previous guest. These minor issues did, however, not detract from the overall experience and this suite easily ranked amongst the best Swedish hotel suites I’ve stayed in. The hotel has an excellent location, friendly staff and reasonable pricing, easily earning them a full five stars for this stay. I can’t wait to come back to the same suite :)

This hotel is located in Gamal Stan, rooms are nice, the shared toilets are clean and generally quiet for the night. However, if you would to check in after 6pm, there is no reception and no one will open the main door for you downstairs and the door to the reception.

First impression - when we got into the apartment we booked we were shocked to see it was much, much smaller than presented in the pictures - see attached presentation pics vs reality. We immediately went to the reception to show them the obvious difference, when one of the front desk officers, named Joel was quite deffensive and strongly rejected my entitled claim to get the proper apartment as per my booking. He said the pics in the presentation were made with wide angles, therefore we need to accept this is the correct room, no mistake was dine. I insisted upon the obvious but I had no one to talk to in order to fix my problem. Later on I made the same complaint to Trip.com - they tried to reason with Joel, but got the same nagative attitude. Joel saga doesn't end here, unfortunatelly... The whole administration of the building might be a bit control freak. Why? Because Guests can not have full control of their room. You can not adjust the air conditioning yourself - you have to call the reception to adjust the room temperature for you. You can not open any window - you have to ask the reception for the window handle, which guess what? It's only one window handle for all of the rooms in the building and each room gets the handle for 1 hour max or at least so it should be if Joel doesn't have other opinion about it. One evening, upon request, Joel gave me the handle and told me to open the windows quickly and give it back to him fast as others needs it now too. I was shocked of course. ***??? Where is my hour? How am I supposed to close the windows then after? Oh...I have to get downstairs to the reception and get it back so that I vould close my windows. BUT wait!! Joel remembered to fully read the post it his colleague gave him before coming upstairs to my room and saw my room number was last on the list and therefore I can keep the handle for a longer period time. He was doing me a big favor. That was his attitude like. Very unprofessional, cold and really wrong attitude for someone working in hospitality. I am afraid I had to react this time and asked him what is his problem really, as it looks like it has a particular problem with me and therefore to any of my requests to get the proper service and comfort I payed for. Joel's Lady colleague was much nicer and helpful. He should follow her example if he wants to stay in hospitality. I left with a bitter taste and very dissapointed with the whole experience at Biz Apartment Bromma due to this important details of my accomodation there. The Biz Apartment concept is pretty nice though overall, is quite new, the location is indeed a bit far from the city, but within easy reach by metro, which has the station right in front of the building. You need to change at Alvik for the green line towards city center. It is also easy to reach from Arlanda Airport by train up to Solna station and than by metro. Downstairs there is a huge supermarket where you can get anything you need for breakfast, lunch or dinner. The apartment is equiped with everything essential to prepare some meals ( microwave, electric stove, dishwasher, toaster, etc.) The bed was very comfortable. A bit too cold in the room. If I were to get the more spatious apartment as per my booking pics, my own window handle and proper room temperature I would book this place again, no doubt.

Clean, compact & comfortable. Walkable distance from central train station. Down comforters, scenic view from our large window, large screen tv, clean bathroom with shower, free Wi-fi, self check-in (we didn’t have a reservation so we had to check-in with a staff person). We had a “Compact Double” Room for 1,689,00 SEK (about $156 USD) and it was worth it!

Beautiful hotel and rooms, well maintained. Location is walking distance from the main attractions and also from the central station. Room has a big size. Breakfast has many options and it is good. I would definitely go back.

We liked it very much, large, clean room, large, bright windows, curtains and drapes for the present light, very effective mirrors, comfortable temperature, efficient ventilation, I don't know when it was built but everything looks new. All services are superlative. Kind staff, always smiling, everywhere, reception, restaurant, breakfast. The connection with the city center is very fast, with a lot of trains, in 10-15 minutes, with 40, 41, 42, 43, etc. Also, last but not least, I think it is the best price in town. If we have another chance, we will stay here again when we go to Stockholm.

The location of the hotel is superb. The metro is just below the hotel. Airport express is just behind and it is a stone throw to many shopping and restaurants. Room was spacious and comfortable. I like that the room is bright too. Amenities were nice and sufficient. Breakfast spread was good too. Cleanliness on the daily cleaning is lacking as they only tidy up the beds and no cleaning of floors was done. So I feel it can be improved. Generally staffs were friendly and helpful.