Hotel berhampiran Tesco Superstore, Stratford-upon-Avon

The hotel is generally good and the staff are attentive, but we would suggest avoiding the restaurant.  The hotel doesn't warrant a 4* with areas showing wear and tear such as water-damaged wood, mouldy seal in the bathroom, broken window locks, etc.  Our room was not ready when we arrived, so we were given a drinks voucher. After being advised our room was ready, we arrived at the room to find the maid still cleaning the room. The room included basic tea and coffee facilities and toiletries.  The pool/spa is limited and has a cold pool, a steam room, a sauna, and a gym.  We had booked into the restaurant for an evening meal, but when we arrived there was a table complaining about the food. They had sent their food back to the kitchen twice, and the staff were suggesting they send it back again. They walked out of the restaurant. Based on this, we thought we would order something that was pretty safe, so we ordered a burger and a chicken. However, the meat tasted cheap and of poor quality. The restaurant is charging gastro prices, but the quality is nothing better than Wetherspoons or worse. Again, the puddings were basic, with a vegan coconut ice cream that had an odd texture to it and a sticky toffee pudding that was no better than a cheap microwave pud. In our opinion, the staff were inappropriately dressed, with one waitress having such a short skirt that every time she moved you got to see more than you wanted. The bar staff were assisting in the restaurant, and one barman was dressed in hip-style jeans, which kept falling down. Although all very attentive and polite, it seemed that the hotel as a whole had very limited staff, with everyone just mucking in.  The breakfast was not much better than our evening meal. We arrived at 9.30am to find the milk, pastries, hot water, etc. had run dry. There was a selection of hot food, but once again the meat tasted cheap. The main waitress was incredibly young and either didn't communicate or spoke so incredibly quietly that you could not hear what she said.  At check out, we were not asked how our stay had been, and we felt that everything was done to avoid such communication.

Great location , managed to park easily and check in staff very friendly and helpful super comfy beds and pillows. Standard rooms are a little tired looking and maybe could have been cleaned a little more thoroughly, but overall a lovely break and I would definitely stay here again

We had a lovely stay here, the facilities are really good. We enjoyed the pool and gym areas, there’s outdoor games to play and the grounds are beautiful. However, the service leaves a lot to be desired. A lot of the staff are very young and whilst friendly the method of service is very reactive (we noticed this in a few other reviews). Lots of glasses and plates being left around, dirty tables not being cleaned whilst groups of staff are stood in the corner chatting. I wouldn’t mind this as much if it wasn’t a 4/5 star hotel. Often staff would forget what you’d ask for and you’d be waiting ten minutes for a spoon or milk with your tea. Whilst the food is lovely it is fairly overpriced - this didn’t bother us as much as we had dinner credit included but I wouldn’t have eaten there without credit. Having said that, we had a great meal in the restaurant and the staff provided a pudding as a surprise for my birthday which was a lovely treat! Overall, we would return to stay again - but don’t expect 5* service.

The setting is super for visiting the sights and the hotel is a beautiful historic building. The modern spa was nice to use but we found the room quite basic and could do with a freshen up and very disappointed that there where no hot drink making facilities in the room. We had the breakfast included in our room cost and we were very disappointed in that - everything was swimming in grease and the black pudding and potato rosti were very over cooked so we could not finish our meal. The car park is £7 per nights stay but were were not made aware of this beforehand. We would probably stay again but would upgrade to a room in the old part of the building and won't have the cooked breakfast.

Altogether very satisfactory, lovely position for accessing both town and theatre. Excellent food from the bar menu and a very comfortable stay.

Quite impressed with the stay - the standard is above most of the 3 star hotels. I believe the hotel has been renovated (including the bathroom) so the room looks very new and clean. Room is very spacious and equipped with a nice bed. They provide facial tissues (surprise!) and the body wash amenity is lovely. We really enjoyed our stay.

Nice looking pub with lovely river opposite Accommodation was round the back with separate door to enter which had a key code lock where a key to enter is stored in a box this was explained to us as the pub shuts early due to low season. We returned around 11:30pm put the code in and no key was in the box we then had to call an emergency number and somebody had to travel to us to let us in a bit inconvenient for both parties I’m just glad I wasn’t on my own as it’s in the middle of nowhere Rooms were fine bed clean etc but I think it should state very clearly that the rooms share a bathroom as I didn’t notice that and would not have booked knowing this , the apar**ent they have though is lovely and has ample room and it’s own bathroom. Beer was good Breakfast next morning was fine not worth though the £25 for 2 people as you get a cooked breakfast with tea or coffee that’s it it’s just brought to you no buffet option or juice cereal etc and some of it was a bit cold Staff were fine I would stay again as to be honest what we paid wasn’t a lot but I’d prefer to pay a bit more and have my own bathroom I’d also recommend just having a coded door not a key in a box as I gather this problem will happen often

The service was great! There was an error with room allocation and as the booked room was not available, we got upgraded to a suite which was wonderful as we were celebrating a special milestone birthday. The dinner at the Trevellyn Restaurant was beyond expectation as we were vegetarian and the vegetarian meal prepared by the chef was awesome. The hotel decor itself looked a little tired although it added to the authentic look of the listed building. It was a hot weekend during our stay and although there was no air conditioning, a small fan was provided which made a little difference when sleeping at night. The gardens needed some upkeep and it would have been lovely if the fountains had been working. Overall we did enjoy our stay and look forward to coming back again after it has gone through some upgrading and refurbishing.

An absolutely perfect stay. The hotel is situated in an idyllic position with the RSC Theatre directly opposite on the banks of the Avon. What really made the trip was the incredible colleagues of the hotel who were so accommodating throughout. We loved our stay. Thank you so much.