Surfers Mayfair

Usually I'd prefer to go with positive reviews, but I just can't with Surfers Mayfair. My partner and I booked to stay here for a week, we booked a 1 bedroom apartment. I believe we were given a 3 bedroom apartment and the other 2 bedrooms were locked. The location of this apartment block is pretty good, but everything about the apartment was terrible. Our first sign of things would be rough was the fact the garden/that block is very overgrown. Once we arrived inside the apartment - the floor was so dirty, our feet ended up black within a few minutes of walking around and there was no broom to clean it up, the mop had a sponge on the bottom of it, though it was completely dirty and it was broken and there was no replacement. There were tabs from cans all over the entire apartment, bedroom, bathroom, loungeroom, even in the gaps of the lounge and on the balcony. The balcony also had an ashtray with cigarette butts inside it, we could still smell the smoke from it. My partner and I are non smokers so we chose a non smoking apartment. The air conditioning had mould inside it. Within 1 hour of being inside this apartment, my partner had started to break out in a rash on his leg and the railing for the balcony was not steady at all, I'm surprised it didn't break away when I looked over the balcony. When we pulled the cover back from the bed, there was heaps of dirt, dust and sand inside the bed and the towels offered on the end of the bed were covered in dust. We used our hand and wiped over the kitchen bench top and it was covered in dust, even the lounge was dirty. Inside the walk in wardrobe, at the bottom, the wood looks like it has been eaten by rats. Inside the bathroom - the shower was dirty, as though it hadn't been cleaned in weeks, if not months, and after flushing the toilet, we realised water was coming out the back of it, causing a small river of water to from the toilet down to the drain. It was like the apartment hadn't been used in months and definitely not cleaned. Surfers Mayfair is advertised as a 4 star holiday/rental apartments - this is complete rubbish, I'd peg it at 1 star, maybe 2 if pushed. I will never book here again and I would recommend anyone looking to stay here - don't. We have a hotel/apartment we usually stay at but we gave Surfers Mayfair the benefit of doubt and it bit us on the backside, I wish I had researched more and found the not so good reviews. Fortunately the following day we had received a phone call for a family emergency so we had to check out the next day, I was hoping that they would refund the nights we were not there, but it's been complete radio silence from them since we checked out the following day, and now I am in touch with the ombudsman for advice. We also took photo's and video to back this review.