SuZhou Railway Station Madison Hotel

I recently stayed here again in October 2024, but my experience this time was different from my previous stay in January. Last time, I stayed with friends, and I was very impressed. The room was spacious, spotlessly clean, and came with a range of amenities, including a fridge, washing machine, dryer, hairdryer, and more. I rated it a perfect 10/10 then! The hotel still has a great location near the train station, making it very convenient for getting around. However, on this visit, the room felt much older, with noticeable wear and tear, including dark stains on the floor and a bathroom that didn’t feel as clean as before. The decor seemed a bit outdated as well. The service was still okay, and the staff did their best, even using Google Translate to communicate in English. Overall, while the convenience and amenities are still good, I was disappointed that the room's upkeep has declined.

Very near to Suzhou railway station. The room is huger than I expected. I like the big windows and they were especially useful when we met the typhoon 😂 We spent the whole day in the hotel but didn't feel any discomfort as everything is provided. There are some eateries and convenience shops around, making it easy for travellers to buy things whenever they want.

Great Location, Disappointing Stay Despite the hotel's excellent location and proximity to the station, along with the commendable customer service our experience was overshadowed by the lackluster state of the facilities. Upon entering our suite, we were greeted by walls marred with broken pieces and corners cloaked in dust. The curtains hung wrinkled, as if they had given up on life, and the shower offered a lukewarm apology rather than the warm embrace one would expect. The mattress was unforgivingly hard, challenging our desire for a restful night. The absence of a fridge was felt, leaving us with no place to store refreshments or fruit. It was clear that attention to detail had been neglected, with no effort made to maintain the room's integrity, especially disappointing given that this was their suite. The potential for a pleasant stay was there, but the execution fell short, leaving much to be desired in terms of cleanliness and maintenance.

Superb location opposite Suzhou Railway Station. The hotel has helpful staff and is clean. However, their pillows and mattress are not as comfortable. Couldn't sleep well.

Great location for a short stay, just 2 minutes away from the railway station with access to two metro lines. The room we had came with a small living room and kitchen. Walk in wardrobe, separate toilet and bathing with bathtub. Cleanliness can be improved. The bed was firm and wasn't to our liking. Convenience store, supermarket and food options available just outside the hotel and at the railway station.

convenient location for the long distance bus, high speed train, regular train and metro. you need to walk at least 5 minutes with luggage in tow. check-in was alright and they were ready for us at around 1pm. the room was not as clean though so i would only stay here if i need to. i hope they would take steps to clean the room thoroughly. good thing it was not carpeted. we requested a microwave to heat up food so they brought it up. there's a small convenience store beside it for your basic needs. bottled water was provided in the room.