Tongli Lake Resort (Phase II)

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

入住前一天管家曉雨就打電話聯繫我，知道我帶了寶寶一起出遊非常暖心的幫我升級了親子套房，到了酒店曉雨在酒店大堂迎接我們還給小朋友送了歡迎禮，到了房間小朋友就迫不及待的開始在房間裏玩耍了，中午在酒店的同裏湖1號船餐廳吃了午飯，吃好午飯小朋友在酒店內的遊樂場玩了一個下午，晚上在酒店享用了非常豐盛的自助餐，晚上酒店還有晚安粥提供，第二天吃好早飯酒店還有車子接送到同裏古鎮 ，離開的時候曉雨又送了小朋友禮物，這個週末小朋友玩的很開心捨不得離開，總之入住體驗非常棒！

親子酒店中的海底撈真的是海底撈，特指服務。管家式服務讓我們賓至如歸，管家曉宇事事有迴應，件件能落實，相當靠譜，還送了我們寶寶玩具，十分感謝。 遊樂方面，室內室外的免費遊樂設施都適合低幼寶寶，大寶寶推薦去勇敢者道路和電子遊戲廳。萌寵樂園也很不錯，可以當場買胡蘿蔔，也能自己帶。小動物品種不多，但很親人，寶寶也很喜歡。 住宿方面，房間挺大的，湖景很漂亮。二期的馬桶是智能馬桶，配有浴缸和淋浴。可以讓酒店加寶寶床圍欄，我們甚至加了兩面😁 餐飲方面，早餐品種挺多的，有同裏特色的麪條和湯圓，味道也不錯。中餐廳就一般了，上菜速度慢，味道也一般，午晚餐推薦出去吃😓 整體還是很推薦3歲以下寶寶來玩的，實惠😊

設施：相對老舊，電視機屏幕一半顏色失真 衞生：不錯，沒什麼大毛病 環境：挺好，挺舒服 服務：前台算是相對較好的吧，客房經理看我們小朋友比較大，特意送了雙成人拖鞋的。 酒店至同裏古鎮的免費接駁車:可能是因為人少，所以禮賓部都沒人安排和接電話。 體驗漢服或馬面裙:沒體驗，不做評價。 酒店裡的小動物還是挺有趣的 雖然給了5分，但有些方面還是能再有所提高的

感覺春節還沒過夠，就拖家帶口再來心願清單的同裏湖酒店再來休閑一下。上海過來非常方便，蘇州南站下來打車半小時就到。酒店的服務非常棒，免費升級了豪華套房，小朋友超開心。泳池也有專門的小童 池，還很貼心的小童池水温高一點。管家餘婷很貼心，各項遊玩訊息及時告知，有需要的服務也很快響應。還有水果、牛奶、小餅乾、泡腳盆、泡腳粉，浴缸袋這些服務都比較超出預期。遊樂設施也比較多，有部分略有點點舊和小，但小朋友也夠玩（適合小小朋友），大一點的小朋友還有可以做手工，收費的但價格不算貴。如果天氣暖和就更完美，等天氣好了再約朋友們來！