Tongli Lake Resort (Phase II) Reviews

Clean and comfortable hotel. Good location and near the tourist attraction.

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

First of all, I would like to thank the housekeeper Xiaoyu for accompanying us all the way. **1. Rich parent-child facilities** The hotel has designed a variety of entertainment facilities specifically for children, including a children's playground, an indoor swimming pool, a parent-child game room, etc. The children had a lot of fun in the children's playground, especially the slide and the ocean ball pool, which is simply their paradise! The indoor swimming pool also has a special shallow water area, which is suitable for children to play in the water, and parents can rest assured. 2. The room has also been upgraded for us, and the children can still play in the room **3. Diverse parent-child activities** The hotel arranges different parent-child activities every day, such as handicrafts, parent-child games, storytelling, etc. We participated in the handicraft activities, and the children completed their own small works under the guidance of the staff, and they felt a sense of accomplishment! These activities not only make the children have fun, but also enhance parent-child interaction. **4. Dining is suitable for children's taste** The hotel's breakfast and buffet are very suitable for children. There is a special children's dining area that provides a variety of healthy and delicious food, such as mini burgers, fruit salads, cartoon-shaped desserts, etc. The children eat happily, and parents don't have to worry about their diet. The restaurant also provides children's chairs and tableware, which is very convenient. **5. Thoughtful and meticulous service** The hotel staff are very friendly, especially patient with children. The front desk also provides a stroller rental service, which is convenient for us to take the children to play around. The room service is also very timely, and any needs can be solved quickly, which makes people feel very considerate. **Summary** This parent-child hotel stay experience is very pleasant. The children have fun and the parents can easily enjoy the holiday. Whether it is facilities, services or details, the hotel has done a very good job. It is highly recommended to families who plan to travel with children.

Facilities: Very good Hygiene: Very good Environment: Great Service: Enthusiastic, thoughtful, and meticulous. Especially Xiaoyu in the front office, very enthusiastic and thoughtful service, which touched our whole family. The children were very happy with the small gifts, and the thoughtful and considerate greetings every day were unforgettable. This is the second consecutive weekend to go to this hotel. I took the whole family to a parent-child tour. My grandson played for two consecutive days, played all the indoor children's park projects, and played outdoor adventures, super long slides, go-karts, feeding small animals, swimming... etc. My grandson didn't want to go home. Tongli Ancient Town Tour for Adults. It is very popular. Tongli No. 1 Restaurant has a super good environment, and the dishes are also very cost-effective and large in quantity.

This stay at Tongli Lake Resort Phase II was a wonderful experience. The front desk warmly received us and took the initiative to upgrade the lake view room. Seeing that we were old, Xiaoyu at the front desk took the initiative to add us on WeChat, helped with the luggage, and personally delivered it to the room. The room was decorated with birthday linens and colorful balloons. Smart toilet, air conditioning, and heating warmed up the room in advance. The breakfast chef carefully cooked birthday noodles, and the hotel sent exquisite birthday cakes in the evening. Xiaoyu often sent warm reminders on WeChat about dining, travel, water delivery, night porridge, etc. We dined at Tongli No. 1 and received concierge reception. Birthday noodles and snacks were sent on birthdays, and the dishes were delicious. Check-out was delayed for two hours, and the front desk also sent a plush elephant souvenir. It left us with good memories.

Two days and one night, I arrived at the resort at noon, there was a vacancy, so I checked in directly. The garden view room was upgraded to a lake view room. The scenery was particularly good. At night, someone set off fireworks facing the lake, and the balcony was just right to see it. The housekeeper Xiaoyu was very enthusiastic. He added WeChat one day in advance and confirmed the room type and special needs such as extra bed rails. He also followed the whole process when checking in and checking out, introduced the hotel layout, etc., and gave a small gift. The baby especially likes to dig sand in the indoor and outdoor children's playground. There is no need to bring your own sand digging tools, all are available. The indoor area is divided into different rooms, with a cassia seed pool, a brick room + piano, a climbing area + slide, and a children's theater. Outdoors are a large slide, seesaw, rocking horse, swing, and sand pit (with awnings and seats, good reviews). There is also a shuttle bus to Tongli Ancient Town in the evening, which saves me from driving myself. It's just right to have dinner in the evening. The parent-child swimming pool was also tried. The shower room, changing room and toilet are all equipped. Unfortunately, the baby was very scared when he went into the water for the first time, so it was a waste. The hardware in the room is OK, toiletries, bathrobes and slippers are all provided for two adults and one child, and there is also a footstool for the children. The overall experience is good.

This is my second time here. We were given a free room upgrade. It is super big and luxurious. All the staff are very enthusiastic, especially the designated housekeeper Xiaoyu, who is very friendly. The children's play facilities in the hotel are very complete and equipped with corresponding staff. The children are very happy! I will go there again if I have the chance~

The day before check-in, the housekeeper Xiaoyu called me. Knowing that I was traveling with my baby, she was very warm and helped me upgrade to a parent-child suite. When we arrived at the hotel, Xiaoyu greeted us in the hotel lobby and gave the children a welcome gift. When we got to the room, the children couldn't wait to start playing in the room. At noon, we had lunch at the hotel's Tongli Lake No. 1 Boat Restaurant. After lunch, the children played in the playground in the hotel for an afternoon. In the evening, we enjoyed a very rich buffet at the hotel. The hotel also provided goodnight porridge in the evening. After breakfast the next day, the hotel also had a car to pick us up to Tongli Ancient Town. When we left, Xiaoyu gave the children another gift. The children had a lot of fun this weekend and were reluctant to leave. In short, the check-in experience was great!

Haidilao in the parent-child hotel is really Haidilao, especially the service. The butler service makes us feel at home. The butler Xiaoyu responds to everything and can implement everything. He is very reliable. He also gave us baby toys. Thank you very much. In terms of entertainment, the free indoor and outdoor amusement facilities are suitable for young babies. For older babies, it is recommended to go to the Brave Road and the video game hall. The cute pet park is also very good. You can buy carrots on the spot or bring them yourself. There are not many varieties of small animals, but they are very close and the baby likes them very much. In terms of accommodation, the room is quite large and the lake view is very beautiful. The toilet in the second phase is a smart toilet with a bathtub and shower. You can ask the hotel to add a baby bed fence, and we even added two sides😁 In terms of catering, there are many varieties of breakfast, including Tongli-style noodles and glutinous rice balls, which taste good. The Chinese restaurant is average, the serving speed is slow, and the taste is average. It is recommended to go out for lunch and dinner😓 Overall, it is still recommended for babies under 3 years old to play, which is affordable😊

Facilities: relatively old, half of the TV screen is distorted Hygiene: good, no major problems Environment: very good, very comfortable Service: the front desk is relatively good, the room manager saw that our children are relatively old, so he specially gave us a pair of adult slippers. Free shuttle bus from the hotel to Tongli Ancient Town: probably because there are few people, so no one in the concierge department arranged or answered the phone. Experience Hanfu or horse-faced skirt: no experience, no comment. The small animals in the hotel are quite interesting Although it is given 5 points, some aspects can still be improved

This is the most satisfactory hotel I have stayed in recently. Although the hotel facilities are not the newest, they are clean and tidy. The whole process from the front desk to check-in made me feel very comfortable. Next time I come to Suzhou, I will still choose Tongli Lake Resort.

I felt that the Spring Festival was not over yet, so I brought my family to Tongli Lake Hotel, which was on my wish list, to relax again. It is very convenient to come from Shanghai. It takes only half an hour to get there by taxi from Suzhou South Station. The hotel service is very good. The deluxe suite was upgraded for free, and the children were super happy. The swimming pool also has a special children's pool, and the water temperature of the children's pool is a little higher. The housekeeper Yu Ting is very considerate, and she informs you of various play information in a timely manner, and responds quickly to the services you need. There are also fruits, milk, small biscuits, footbaths, footbath powder, and bathtub bags. These services are beyond expectations. There are also many amusement facilities, some of which are a little old and small, but they are enough for children to play (suitable for little ones). Older children can also make handicrafts, which are charged but not expensive. It would be perfect if the weather was warm, and I would invite friends to come when the weather is good!

This is my second time to Tongli Lake Resort. I stayed in Phase II as last time. The room is spacious and there is plenty of space for children to play. The bathroom has a shower and bathtub, and a smart toilet. Especially when we arrived at the hotel, Yu Ting, who sent us to the room, was just right for her enthusiasm and sincere attitude. She left us with a very good impression at the first time. The second time, Yu Ting turned into a train driver and was very friendly and patient with children. I will come again.